Quirk Works Subaru

Great Experience My husband and I went in just to look at and test drive as we were comparing several cars before making a decision. We worked with Greg Valentgas fro My husband and I went in just to look at and test drive as we were comparing several cars before making a decision. We worked with Greg Valentgas from the first time we went to the dealership and were up front about our plans making it clear that we were not purchasing a car that day. Greg was friendly, helpful and did not pressure us at all to make a purchase. He was easy to get a hold of on the phone when we had further questions and when we decided to move forward with purchasing our Outback he was great to work with to finalize the process. I highly recommend working with Greg if you are in the market for a new Subaru! More

Poor salesmanship. follow script with pricing, not flexible Quirk Ford sold me 4 vehicles sight unseen by working the deal out via phone, email, or both. I would just come in for the paperwork, and the price wa Quirk Ford sold me 4 vehicles sight unseen by working the deal out via phone, email, or both. I would just come in for the paperwork, and the price was always much less than "internet pricing" Quirk Subaru would only quote the exact same price that's on the website? What's the point of "clicking" for a special price if its the same? Anyway, I bought a Subaru from Patrick Subaru today with only 2 emails and a 15 minute conversation. Peoples time is much too valuable to walk in and not get what you want when you could have already determined that before stepping outside your door. Because of my long history with Quirk, I reached out to the saleswoman again and said I'm interested in a WRX STI and would like to still do business on another vehicle. The saleswomen replied to me email fairly quickly, and.....wait for it! The price was higher than the internet price! This is my first time writing a review that was negative. I think the salespeople should be trained to understand that just because you walk in the door or call, doesn't mean that the person is buying. You need to earn that sale and trust. Jim Altabello from Quirk Ford was great and if he is still there and I wanted to buy a Ford, I wouldn't even call anywhere else, because we would work it out. For the experience I have had with Quirk Subaru over the last few days, I can say that not only would I not purchase a Subaru from them, I would also deter any friends or family from purchasing at this dealership More

Stay away! People are not friendly here! I chose this dealership as I live in the neighborhood, but totally regret it now. The GM, George has absolutely no sense People are not friendly here! I chose this dealership as I live in the neighborhood, but totally regret it now. The GM, George has absolutely no sense that he's talking rude. They made my car buying experience a nightmare. I do not recommend this place. More

Never use this dealer I plan to buy a Subaru Legacy and send out several price quotes to several MA Subaru dealers. Quirk Works Subaru's internet sales provide a very appea I plan to buy a Subaru Legacy and send out several price quotes to several MA Subaru dealers. Quirk Works Subaru's internet sales provide a very appealing price to lure me to the dealer place. Once I get there, they use all kinds of excuses (such as the discount coupon ran out..) to refuse to give me the price they sent to me. They persuade me to buy it at a higher price they offer on site. I suspect that Quirk Works Subaru's management quietly encourage their sales to do so in order to attract more customers. So never do business with this sneaky, unreliable dealer! More

STAY AWAY Absolutely STAY AWAY from this dealership! 1) They pulled my credit report although I have been assured several times that they wouldn't do so. I Absolutely STAY AWAY from this dealership! 1) They pulled my credit report although I have been assured several times that they wouldn't do so. I specifically requested this, in the presence of my wife, twice! And I was reassured twice! Two days later, I get a notification from the credit rating agency that there has been an inquiry by Quirk... 2) The general manager (George Valentgas) himself admitted that his salesman - Mark, who quoted a monthly payment of "lower $400s" for the very same car that the general manager later tried to sell me for "$270/mo" was "new and was trying to make money"... At my expense!!! This is not a marginal mark up, it is 48%. Unethical... 3) Today (one month after that pulled my credit report against my will), I get a letter from them telling that they "cannot provide credit to me" (for which I never applied)!!! They are incompetent. untrustworthy crooks. Stay away and SPREAD THE WORD. I certainly will. More

Quirk? Quick...Quit...QUACK'S!!!! Indeed, a curious "title". Allow me to share why. Please note that my purpose in sharing is to FOREWARN potential Quirk buyers of their DUBIOUS SALES Indeed, a curious "title". Allow me to share why. Please note that my purpose in sharing is to FOREWARN potential Quirk buyers of their DUBIOUS SALES TACTICS AND BLITHERING STUPIDITY, AND TO SIMPLY STAY AWAY FROM QUIRK (I will be thorough, it gets really funny, but as with math formula's I'm obligated to give YOU, the reader "proofs" before the fun!). Remember, the Subaru you purchase will always be just like thousands of others, yet the only "difference" in YOUR PERSONAL buying process will be the DEALERSHIP that is chosen. I contacted Quirk via clicking upon a specific WRX listed in inventory upon their website. Shortly thereafter I received a voicemail response from Tim "Hi THOMAS....", not a good start my name is D A V I D exactly as it was submitted in my inquiry. I called Tim back, and corrected him regarding my proper "given-name", he verbally apologized. However it was a very disjointed call and Tim sounded, and was very confused. I provided him my work email, and asked him the cost of a specific accessory. Tim assured me he would email me the requested information. Tim never emailed me. The following day I reached out to Quirk via the "Chat" feature on their website. My single question? "Can I please have TIM LONG'S direct number?" No luck. Whomever was on the Quirk side of the has been trained to "mine" for more information, thus the "auto generated" responses were "Let me check on that....", "Can I please get your name....", "Just a second while I find out, where do you live....", "What's a phone number somebody can call to give you....". I simply kept repeating "TIM LONG'S NUMBER PLEASE". Ultimately, since I wasn't responding to any questions due to my having already provided that information in my original inquiry (IN SALES, THESE ARE CALLED "PROSPECT TOUCHES"), the person on the Quirk side of the chat simply closed the chat window, poof!!! So, I called the general number and asked for "Tim Long". Upon Tim answering my call, I rapidly reviewed our conversation from the previous day. Again he was flustered, and he said "DERRICK, RIGHT?". I corrected him, D A V I D. Later that day, Tim sent me any email, however he never anwsered my accessory question. As the past, I was in contact with Tim via email in regards to price-price-price (REMEMBER IT DOESN'T MATTER WHERE YOU BUY, THE CAR WON'T BE ANY DIFFERENT, AND IT CAN BE SERVICED AT ANY SUBARU DEALERSHIP UNDER THE FULL WARRANTY). The Quirk pricing was competitive, however be forewarned---DEALERS LIKE TO NOT INCLUDE SHIPPING/FREIGHT ($820) AND THEY NEVER PROVIDE THE DEALERSHIP FEE UNLESS ASKED ($299 AT QUIRK, VERY VERY VERY FAIR AND LOW PRICE). Since I was now simply "price shopping" my personal inbox (Tim never wrote to the work email I provided) was filled with offer's and counter offer's, and counter counter offer's. As the day drew to a close, Tim emailed me that "Thursday", the following day was his only day off, and he offered a colleague of his I could contact at Quirk. I responded in a very friendly fashion, assuring Tim---if my recall is correct---that no decision would be made on Thursday, and I only wanted to deal with him...due to him calling me THOMAS, DERRICK, NOT EMAILING ME, THE CHAT DISCONNECT...I figured that I had PERHAPS scraped the bottom with Tim & didn't want to engage with anybody else due to the name confusion...I was wrong about scraping the bottom @ Quirk! I checked my personal email later that day (Wednesday), and I had an email titled "Informational Visit" from Kayla Jarett @ Quirk that greeted me with the salutation "Hi THOMAS" (Kayla had already sent an email the PREVIOUS DAY that greeted me with "Hi THOMAS"). The email served two purposes for me. 1) I finally had enough of the given name errors--THOMAS, DERRICK, AND NOW THOMAS IN 2 EMAILS & 2) What and idiotic an dubious sales tactic that serves the sole purpose of getting you in the door because & I quote "It's a big purchase so it's always a good idea to get some education first." The email also instructed me to leave my checkbook at home (nothing mentioned about my credit cards), that buying a car is a "big purchase", and by coming to the showroom, Quirk had $500 catch vouchers that would increase my rebate by $500! I could dissect this moronic email, yet its simpler just to state, is it not condescending to assume a prospect has never bought a car and is clueless as to the process and needs to be "educated" by Quirk??? Why does Quirk send this "form" email? Because somebody at the Quirk Dealership possesses the ability to count to at 10...probably only one person named "Lou" (or THOMAS) that they keep out back to help all employees count, spell, and use the Interwebchattingemailnet! The true purpose is that "technology" sucks for car dealers, yet they will claim to embrace it. Why? Because US, YOU & ME...statistically only visit about 1.7 cars dealers before purchasing. That is way-way-way down from before "technology". So, if I visited Quirk to be "educated", the statistical probability of my buying from Quirk is fantastically increased in their favor, especially with a $500 inducement that probably has 1.7 million "asterisks" and "caveats" attached to it. Now, for the Quirk "teachable moment"...enough with calling me the wrong name!!! So I emailed Kayla & cc'd Thomas the following: "Kayla- As Tim long is now aware...he called me "Thomas" on his first voicemail, and then "Derrick" when we spoke. My name is DAVID. If Quirk can't get my name correctly...seriously...what should I have "time" for in regards to Quirk?-DAVID (Quirk alias "Thomas" & "Derrick") P.S. Tim, thanks for your time, I've opted to go elsewhere. Raise your pinky if you think Quirk's s interaction ought to have ceased upon receipt of my email? Unfortunately it did not! I got a call from Tim, and he was very apologetic and he offered me the lowest quote I had gotten thus far. However, KAYLA decided to send an ACCUSATORY email telling me it was all MY FAULT and that I had given my name in the initial contact as "THOMAS", and then continued her diatribe about how she would never deliberately call somebody by the wrong name "Who would?", and on-on that it was ALL MY FAULT (Albeit I give her credit for her "David," salutation), and concluded that they would send me a "screenshot" of my initial contact with Quirk. I demanded it, and ultimately it came in the form of a screenshot that could easily have been DELIBERATELY ALTERED (however, I will give Quirk the benefit of the doubt that it wasn't). The PROBLEM with the "screenshot"? The "Prospect Information" has Full Name as "THOMAS NP", MY email and MY phone number, with the CITY of LYNN MA, and a zip code of 01905. I live in LEXINGTON MA 02420. I responded to Kayla's ACCUSATORY email, in a very intelligent yet vicious manner...lines like "That was not a mistake on our end where we just don't know how to call people the right name" lines "You inquired and filled out information stating your name is Thomas" greatly agitated me. I WAS MY MISTAKE, I INQUIRED AND STATED MY NAME WAS "THOMAS" ETC-ETC-ETC. My response was super harsh...but no foul language...just pointing out that Kayla was a total idiot. The response from Quirk? George the General Manager courageously emailed me from the Quirk "general email"...yes George I'm calling you a coward (also for purposes of this "rating" and renaming you "Richard", lets shorten it to "DICK"). DICK sent me the following "David, My name is George (aka DICK), I am the General Manager, After reading the emails that you sent our department, there is no need for apology, you try to belittle and make fun of the employees that work here. We want to earn your business, your lead did come through as Thomas NP and We can show you that if you came down here to meet with us, there is absolutley no need for us to make that up. We are a large dealership and we give great prices. If you don't want to take advantage of that, that is one thing, but there is no need for those emails. If you need anything from here on out, you can contact me." DICK and I, briefly, exchanged "friendly" emails. Surprisingly he didn't believe that consistently mistaking my "given name" deserved an apology, nor did Kayla's hyper-aggressive email that basically called me a fool who deliberately provided misinformation on my initial contact warranted an "apology". DICK stated Quirk wanted to earn my business and invited me to "(come) down and meet with us" and he would show me the MY LEAD when I came down to meet. I simply responded that Quirk has a problem with the process by which they record "leads". At some point an actual HUMAN had enter the data into the database, and in my case, it was most probable that whomever did that CUT N' PASTED and accidently inputed my contact information with THOMAS NP's name and LYNN address. I don't recall a response from George in regards to Quirk's ineptitude. The bad news? I think that on delivery day, my "Quirk car" would have Idaho Tags, a New Mexico Title, Hawaiian Registration, and a Mississippi Inspection Sticker. The good news? I promise to service my brand new VW GTI at QUIRK SUBARU & request that Kayla perform all the maintenance and Tim and "quality assure it, and DICK can just be a dick. SAVE YOURSELF FRIENDS...IF YOUR BUYING A SUBARU BUY IT FROM PLATINUM/DIAMOND/5 STAR GENTLEMAN SUCH AS JACK HESSLER AT ATLANTIC SUBARU OR MICHAEL MASTERS AT BRATTLEBORO SUBARU. Sorry for the length. - Thomas. Wait, wait, wait...I've forgotten my NAME!!! Can somebody help me find my home in LYNN?? I think the zip code is 019??? More

AVOID!!!! Selling opened/used parts as new! BEWARE! I ordered some parts for my Subaru and when I got them, they were used. The parts department was very combative and showed poor customer service. It I ordered some parts for my Subaru and when I got them, they were used. The parts department was very combative and showed poor customer service. It is the first Subaru dealership that I have patronized where the service was lack luster. Every other dealership I have visited have given me the time of day and treated me like they enjoyed my money. More

Great Experience, Great Sales person Had a great experience at Quirk Subaru This is the second Subaru from Quirk after checking with other local dealers. Dealing with Mach Kim was a pleas Had a great experience at Quirk Subaru This is the second Subaru from Quirk after checking with other local dealers. Dealing with Mach Kim was a pleasure. After searching for vehicle with the equipment I realy wanted I found it at Quirk in a 2017 Outback. Mach was very knowledgable about his product. John Barry More

bait & switch I'm seeing a theme from lots of other online reviewers. Wish I had taken the time to read them before heading over. Very nice exchange via phone & ema I'm seeing a theme from lots of other online reviewers. Wish I had taken the time to read them before heading over. Very nice exchange via phone & email. Found the car I wanted, called to confirm it was on the lot so I could drive it and move forward. Got there, no car. But, miraculously, they have all these OTHER cars for you to look at. Kristie Mahan - the internet lead/biz dev person - flat out lied to me. No risk of ethics or moral high-ground at Quirk. There are plenty of other Subaru dealers around - do yourself a favor and work with one of them. More

Horrible Experience! My experience there was exactly why many people hate going to car dealerships. The people that I met there were friendly but they were very pushy and My experience there was exactly why many people hate going to car dealerships. The people that I met there were friendly but they were very pushy and aggressive to the point that it was uncomfortable. I had an appointment set up with Tim Long to look at a particular car. When I arrived someone else, Jonathan Theodat, came out to my car as I was getting out. I told him that I had an appointment with Tim, he said that he would let Tim know and in the mean time he would help me to get started. Jonathan, although he was very nice, was quite pushy in trying to make a sale. He asked several times if I would make a purchase that day, even though I told him from the beginning that I was gathering information and pricing and would return in 2 days with my husband if the price was right. He and his boss told me that the price they were offering would only be good that day and kept trying to push me into the sale. They even said that I could call my husband and that's what cell phones are for. I again told them that he was unavailable and that I would not be signing any papers that day. They told me many times about how they sell a lot of cars and are a volume dealership, I'm guessing that was an attempt to make me think their prices were lower. That day I visited 2 other dealerships that were much more welcoming and less aggressive and they also offered better prices from the start. I was there for about an hour and a half, no one ever got Tim for me, so I didn't even meet the person I had an appointment with, and they also did not have the car available that I was told was there. I sent Jonathan an email that evening telling him why I did not call to accept their offer and to provide feedback to him about their sales approach. I wanted to let him know that it made me feel uncomfortable and that because of the way they treated me and the transparency of just wanting to get another sale I would not do business with them. I wanted to provide feedback to help him for the future so she would be aware of how his approach affects the customer and to let him know that he is losing sales because of it. I did not hear back by email. 3 days later I received a phone call from Jonathan asking if I already made a car purchase. I was in the midst of making a deal at another dealership. He offered to beat the price by $300. I declined, saying that although I appreciated the offer, I was not comfortable with the way they treated me from the beginning. I asked if he got my email and he said that he hadn't checked his email in several days, so I shared with him the same information and feedback over the phone. Instead of apologizing for and gracefully accepting the feedback, he said to me that it's not a big deal that he didn't get the sale. He said that the car business has been the same for over 20 years and people still have to buy cars and they will still make their sales. He said that they didn't even give me the "hard push" and that it was an easy push and even though I wasn't going to buy my car there that losing that sale is not something they would cry over. I told him that the other dealerships were more respectful and provided better prices from the outset. I was very clear in that I was trying to help him learn from this interaction for the future; however, he was not interested, was very defensive, and made it clear that he would not be changing his approach. Additionally in making my appointment to visit Quirk, I spoke with a woman on the phone who made the appointment for me the day before I visited. She then called me that morning to confirm that I would be coming. When I arrived, I met her in person, and she asked if my husband was coming, to which I told her that he was not and never planned to go that day. About an hour or so after I left the dealership I received another phone call from the same woman asking if I was planning to go over there. I told her that I had just been there and met her in person. She again asked me if my husband was supposed to be going over there too. ... It was all very strange and clear that they don't really care about customer service. They are more interested in getting people in the door and trying to sell to them immediately rather than listening to the customer. I would strongly discourage anyone from going to Quirk Subaru in Braintree for any purchase, based on my interactions there. Even in providing feedback to them, they were not interested. This is why I am submitting this review. I typically do not write reviews but I believe that other people should know this before they go so they can avoid it all together and have a better experience at another business. More