Quirk Works Subaru

I contacted this dealer by internet for a lease quote by fax. I explained that I have leased cars before and want transparency in the numbers. I provided the dealer with my fax number and asked for a leas fax. I explained that I have leased cars before and want transparency in the numbers. I provided the dealer with my fax number and asked for a lease quote including the MSRP, Selling Price, Money Factor, and Residual Value. These elements comprise a lease and are equivalent to knowing what you are paying for a car and what the interest rate is. Quirk sent only the payment and a vague statement that I was below dealer cost. I explained I am aware in leases dealers REDUCE the selling price and then INFLATE the money factor, which is nothing more than a transformed interest rate. (If you take the money factor and multiply it by 2400 you get the effective interest rate.) I wanted to be sure the rate was not being padded and got completely stonewalled. Mr. Hessler wrote: "Thanks much for your note and explaining, once again, what you are looking for. We find faxing info to people a cumbersome and inefficient process. I you would like to provide an email address, we will be happy to continue this discussion. If not, best of luck! We will not however publish lease competent info under any circumstances. Thanks much for your understanding!!" MY REPLY: IF IT TAKES YOU THREE FAXES TO STONEWALL AND ONLY ONE TO PROVIDE CUSTOMERS WITH A TRANSPARENT QUOTE, IT IS YOUR OWN FAULT THE PROCESS IS CUMBERSOME AND INEFFICIENT. GREAT SALES JOB: PROVIDE YOU MY EMAIL OR GET LOST? HOW ABOUT EARN THE RIGHT TO OBTAIN MY EMAIL AND A LOYAL CUSTOMER THROUGH OPEN AND HONEST COMMUNICATION - NOT DEMAND MY EMAIL BECAUSE YOU CANNOT PROVIDE ME WITH THE INFORMATION I REQUESTED. WOW, I REALLY REGRET THAT YOU ARE MAKING TOO MUCH MONEY TO SEND A FAX AND DO YOUR JOB. AND FYI, I DO NOT NEED LUCK, I HAVE CASH. I WILL GO TO ANOTHER DEALER AND LEVERAGE IT. APPARENTLY YOU DO NOT NEED LUCK IF YOU CAN BURN CUSTOMERS READY TO BUY. More

All-around excellent experience with Peter and Quirk Braintree. Before deciding on our Impreza, we made multiple trips to the dealer, took several test drives, asked a million questions, came in near cl Braintree. Before deciding on our Impreza, we made multiple trips to the dealer, took several test drives, asked a million questions, came in near closing time, and were demanding about what needed to be repaired before the sale. Though it all, Peter didn't bat an eye. No high-pressure sales pitches, just plenty of relaxed explanation and dialogue. We went to loads of dealers in the Boston area, and these guys were some of the nicest we met. They even fixed a dinged-up fog light the night before we picked the car up - even after we had already agreed to buy it as-is. Price could've been cheaper but was right in line with what you'd expect elsewhere. Definitely recommended. More

The price was great. However, the salesperson (not Kevin Mannings) who sold us the extended warranty was not helpful. Three months after buying the vehicle, we still could not receive any documentation abo Mannings) who sold us the extended warranty was not helpful. Three months after buying the vehicle, we still could not receive any documentation about buying the extended warranty but the other people there was not willing to help. Therefore we consider the services was not good. The prices however was much better than many other Subaru dealers willing to offer. In the future, I would buy new cars from this dealer but not extended warranty. More

approximately 1 year ago , my 2005 outback had a catastrophic failure of the drive train which also is a turbo .... the turbo failed in january and was replaced under warranty by a dealership in NH catastrophic failure of the drive train which also is a turbo .... the turbo failed in january and was replaced under warranty by a dealership in NH which , at the time, was the location where the car broke down.... 3 months later , while back home in the boston area, the complete failure of the engine occured ... It appears the newly installed turbo was not installed properly and was partly responsible for the total engine failure. I was absolutely livid over the fact that my previous outback, a 99, had blown it's valve cover gaskets with approximately 65K miles on it. my 05 had the initial turbo failure at approximately 45K so i was , in my mind , pretty much done with subaru forever. I took the car into quirk in braintree and dealt with Mr Dan Oconnell the service manager. I cannot say enough good things about Dan. I went in , in my opinion understandably, a pretty angry person and was pretty much told by Dan that he would go to bat for me. Dan immediately made me feel like he was going to do everything he could for me , even though i felt at the time, after the diagnosis of the catastrophic engine failure, that my car would never be the same again. I still somewhat feel that way as i just can't get past the fact that the whole drive train of my car had to be ripped out piece by piece including the engine mounts. Dan was able to get subaru to warranty the replacement of the drivetrain . the total bill was in excess of 11,000 dollars....I have brought my car back to quirk regularly since the repair 1 year ago for regular oil changes and a good once over to attempt to allay my fears about the major reconstruction of the drive train . there were a few minor things that occured in the past year but so far nothing major . I am going back in a few days for another oil change and what might be a hopefully a small issue but i have to say , considering the seriousness of the problem, 1 year later , i have nothing but good things to say about the dealership and in particular about the service manager Dan O connell. the man is a true gentlemen and a straight shooter. He has been the most straight forward person i have ever dealt with in the industry. Dan told me early on that the dealer rater site would be one strong way of sharing any positive experiences that felt i had with him and the dealership as this process was going on. I felt in my heart though that i needed to wait long enough to see if this disaster was acually going to work out. I think 1 year is enough at this point, although i will probably still be apprehensive about the car for a while longer seeing as the repair was so complicated , to say that i have been 100 % satisfied with the way the dealership and Mr Oconnell in particular handled this problem. A solid individual who i can enthusiastically recommend. The owner of Quirk is lucky to have this guy working for him More

A great experience from start to finish........no haggle internet pricing in which they actually give you the price in one email instead of going back and forth and playing games....was told by other dealer internet pricing in which they actually give you the price in one email instead of going back and forth and playing games....was told by other dealers that Quirk does a bait and switch and that the price quoted would not be honored......no such thing..sour grapes of other dealers. Upon arrival the price quoted was the price, no games......Scott McDonald, Peter R were great salespeople, no pressure, and very well informed on the car......and truly cared about customer satisfaction. Not just lip service at this dealership..........had issue with something that was caused at the factory and both sales and service ensured me it would be taken care of........and when I came back to have it taken care of, the service manager Dan O'Connell was fantastic and wanted to be sure I was fully satisfied with the resolution. I have been dealing with sales and service personnel for 25 years and I can honestly say that the folks at Quirk simply are the best ............never met someone who cared more about his service customers than Dan O'Connell.........I have another Subaru dealer closer to me, but because of Dan, I will travel the extra 12-14 miles and have my service done with Quirk. While some dealers talk a good game about how customer friendly they are and that satisfaction of customer is top priority......Quirk not only says it, but it actually is ingrained in thier operational culture from Sales to Service....Bravo Quirk and Thank You. If you want an enjoyable upfront sales or service experience this is the dealership for you. More

Very professional sales experience. My questions were answered thoughtfully, I was unsure about which model and test drives to compare were immediately arranged, I had shopped for price before coming to answered thoughtfully, I was unsure about which model and test drives to compare were immediately arranged, I had shopped for price before coming to the dealer so I knew what I expected and a very good price was agreed upon. There was no pressure - just good information that helped me to make the right decision. The finance manager worked to get me several options so I could get the best rate possible. I have never had that happen before. Great experience all around. Next time I buy a car - I will go back to Quirk. More

Went to Quirk Subaru, looking for a new car. Met Peter, was very very helpful, he was very knowledgeable. Test drove a vehicle, enjoyed the ride. Did not lead me to something I wasn't into, there wasn't an was very very helpful, he was very knowledgeable. Test drove a vehicle, enjoyed the ride. Did not lead me to something I wasn't into, there wasn't any pressure that you would normally get at dealers. I'm not exaggerating when I say that I had a completely comfortable time while I was there. A very reputable dealership, made me feel welcomes and they know their stuff. * * * * * More

After a lengthy and frustrating search of local Subaru dealerships I called Quirk Works Subaru and told the manager what I wanted.His answer was, "yeah, we can do that." I was pretty skeptical. I almost d dealerships I called Quirk Works Subaru and told the manager what I wanted.His answer was, "yeah, we can do that." I was pretty skeptical. I almost didn't make the trip. When I arrived they actually left me alone to browse around -- talk about no hassle -- and when I approached the sales desk I was directed to Mr. Scott J McDonald. He brought out a black Forester and I instantly fell in love with it. We went for a brief test drive (I had driven my girlfriend's new Forester quite a bit -- he didn't really have to sell me on the car) and then we sat down to talk numbers. I told him what and how I wanted to pay and he said, "yeah, we can do that." And then he brought another manager by and I told him and he said "yeah, we can do that." So they ran my credit, and printed out a sales agreement and guess what, THEY DID THAT! Through out the process I felt very comfortable, no pressure whatsoever, none of this "well, can you work with us" business that was the song and dance at all the other dealers. They even took care to include the tax in my monthly payment so it came out to exactly match the numbers I had asked for. I have to say that the paperwork part of the deal was completely straightforward and transparent. The night I signed I actually slept better than I had in the past few weeks, worrying over "car deals". And speaking of a straightforward, professional, nice salesperson, Scott is top shelf. When I went to pick up my car I had asked for locking lugs for the alloy wheels, and the service department hadn't put them on. Two days later a UPS package from Scott arrived containing the lugs, free of charge! Also, the sign out on the car was unique. Scott spent about 40 minutes going over everything, they keys, the books, the warranties,and then took me through a meticulous walk-through of my new Forester, pointing out many features I didn't know... the sorts of things I might have never figured out unless they were pointed out. I really had the feeling I wasn't going to get out of there with my new car until Scott felt I was really comfortable. He even asked "do you feel comfortable with the car." All I can say is that I would highly, strongly recommend this dealership to anyone interested in a Subaru. I had been to most of the dealerships and friends who have bought elsewhere. None compares with Quirk. No hassle, low key, no hard sell, great price and service! And when you go there, make sure you ask for Scott! More

When I went to quirk subaru after shopping a couple different dealers I was immediately greeted by a salesman named Paul Forenza. From the start he was very helpful in finding what I was looking for an different dealers I was immediately greeted by a salesman named Paul Forenza. From the start he was very helpful in finding what I was looking for and wasn't pushy at all. I was a lot more compfortable because of the no pressure as compared to other dealers. After we found the exact car I was looking for the pricing was awesome and hassle free no long negotiations! All in all my experience at quirk was great and I will be recommending them to everyone in the subaru market! More

I brought my 10 year old Outback in for a new timing belt and to check on a coolant leak. Before quoting the work, they put the car up on the lift to check out the leak and look for any other problems. R and to check on a coolant leak. Before quoting the work, they put the car up on the lift to check out the leak and look for any other problems. Rather than just blindly doing the work I came for (and taking my money), they wanted to make sure we knew about any other issues before putting money into a car this old. My car would have needed some major repairs, which I was not prepared to do yet. They gave me a very reasonable quote and encouraged me to think about it. No hard sell, just honest information; it's so refreshing. Even though I have not yet decided if I will get the repairs done, I highly recommend this dealer for service based on their honest and straight forward approach, and I've already recommended them to my friends who have Subarus. More