Quirk Works Subaru

Emailed Owen Dunn for a quote with a specific VIN. Got a reasonable quote with the options I wanted. Emailed back a few days later to subtract a pricey option I added and add a less expensive one. I twice reasonable quote with the options I wanted. Emailed back a few days later to subtract a pricey option I added and add a less expensive one. I twice tried to make an online offer to Tom Cooper, very much reasonable offer and inline with my original quote from Owen Dunn. Tom Cooper insisted I come in even though I repeatedly told him I do not want to play the haggle game at the dealership. I was assured via email that even though he cannot confirm my offer will be accepted he feels very confident if I can come in today we can get it done. I reluctantly enter the dealership and hand Joe the Sales Manager my offer, in writing. The offer I went into the dealership with was typed, included VIN, all options, and terms. My hand was shook, my credit card was charged, my credit was run. I waited almost two hours. Finally PJ the salesman comes over with my purchase contract. My options are not listed. The terms of my offer are not honored. I was then told, "we can't lose money on the car." Deplorable operation. Dishonest. More

They lied to us. We confirmed a price and apr with quirk by email prior to going. When we went there the price was $3000 more and 0% wasn't even an option. They lied to us just to get us in the door and p by email prior to going. When we went there the price was $3000 more and 0% wasn't even an option. They lied to us just to get us in the door and push a deal on us. We just walked out and we will never go back. More

I went to Quirk based on their web site advertising a big Presidents Day discount on the Outback model I was interested in . The web site also showed that they had 3 of that model car in inventory. When I go Presidents Day discount on the Outback model I was interested in . The web site also showed that they had 3 of that model car in inventory. When I got there, they did not have any cars at the advertised price and was told they only had one left of the model I wanted. I didn't want the color. When I went to leave they told me they just found the other 2 cars with the colors I was looking for. 1 was on the lot, the other would be on the lot in 2 days. I should have left then, but I went through the process of writing up an agreement on the car that would be available in a couple days. After sleeping on it, I decided I should wait a few more months before buying a new car. When I told Quirk I was going to postpone my purchase, they told me it was too late and that the bank would chase me for the money on the lease, even if I did not take delivery on the car. The car was not even on their lot yet! - I have never encounter such blatant dishonesty and high pressure sales tactics. Don't waste your time at Quirk! More

i recently can to quirk works subaru to buy a 2014 impreza sport and after talking to sean about the impreza sport i then asked about the WRX. i then took both for a drive and after driving both i en impreza sport and after talking to sean about the impreza sport i then asked about the WRX. i then took both for a drive and after driving both i ended up buying the WRX cause i liked the sportyness of it and i would also like to say the Mr griffin was a very helpfull and most polite salesman i have ever met been to other dealers and they are very rude and try to rush the process so they could make there money . thank you Sean More

He helped me with making a good purchase. Sean went over the warranty and roadside assistance program with the new Subaru purchase. I would buy there again. the warranty and roadside assistance program with the new Subaru purchase. I would buy there again. More

I started my car leasing process by emailing back and forth with Tom Cooper, Quirk Subaru's "Business Development Consultant". Once I was happy with the business terms, all that was left was to bring by forth with Tom Cooper, Quirk Subaru's "Business Development Consultant". Once I was happy with the business terms, all that was left was to bring by my trade to be valued by Quirk. I reached out to Tom the night before to confirm the car I wanted was still available because I was traveling over 20 miles to get there. Even though I got there right after they opened, the car was now mysteriously unavailable. Classic car dealership bait and switch!!! The sale rep "P.J." had a more expensive car that they would give me a deal on that I would be "stupid" not to take. Stupid??? What was stupid was not listening to the advice of many that have had a similar experience with Quirk dealerships and their poorly trained twenty-something’s. Ironically, I called the dealership the next day and the car I originally wanted re-appeared (although I'm sure it will disappear again if you show up looking for it). More

I saw in the Boston Globe an add for a CrossTrek at $18.9K, which is unheard of. I e-mailed the dealership and received a response. My questions were very specific about the ad, i.e. is this one car $18.9K, which is unheard of. I e-mailed the dealership and received a response. My questions were very specific about the ad, i.e. is this one car or is it the model based upon features, how long did the promotion last, etc. I was assured by Tom that this was a model based upon the features, i.e. CrossTrek Limited with 5 Speed Manual transmission. I then inquired if they had any in stock that I could test drive. The response was no, but they should be getting some in over the weekend. I emailed again on a Sunday and was told by Tom that the cars were just arriving. When I arrived at the dealership, I was handed off to a sales man. He promptly told me that the ad in the Globe was for one car and he sold it over a month ago! I knew this was a bait and switch technique and every dealership does it, so I went on a test drive anyways. I really liked the car I drove, and we worked out a deal. The salesman and his sales manager took my money and completed all of the sales paperwork. I left the dealership believing I had bought a car. The salesman promised the car would be ready on New Year's day, and he even joked that we may want to come in after noontime in order for him to be able to make it to the dealership. He promised to call to let me know the car was ready. He never did. On New Year's day I called the dealership to see if my car was ready. 2 hours later and no call back, I contacted the sales man, he finally got back to me and said my car would be ready the next day in the afternoon. I asked why I had to wait another day, and his response was that he would have never promised that we could pick up the car on New Year's day because the car would not be registered on new Year's (Then why the joke about coming in after noon on New Year's?). I said ok and told him he needed to have the car ready first thing in the morning so that I could get home before the storm got too bad. The next day I arrived at the dealership and as soon as I walked in they told me there had been some mix up, that the car I had purchased had already been sold when they sold it to me and that I could have a different car. I said I did not want a different one. They said they would give me a rental car and they would get the car in as soon as possible. They said this was the only recourse as we had a deal. I promptly told them that our deal was for a car that they did not own, and that the sale can be cancelled. At this point they got all nervous and refunded my money and cancelled the contract. I have since contacted the Attorney General, Subaru and quirk motor group. However, it seems based upon the other reviews here and on Yelp this is a common occurrence at this dealership. Don't go here!!!!! If you have the same experience contact the Attorney General. The only way the car sales industry will comply with normal society rules is if they are enforced to. The only way they will be forced to is if enough people complain!!! More

I previously reviewed this dealer, Quirk Subaru in Braintree, MA where they pulled the bait & switch on me - illegal per the Attorney General of MA, as I reported to that office, since I was lured to Braintree, MA where they pulled the bait & switch on me - illegal per the Attorney General of MA, as I reported to that office, since I was lured to the dealership under false pretenses. I was conned to come in when I agreed to come in & sign the paperwork on my new car - when they never had the car!! I was verbally told the specific car was for sale after seeing the add in the Boston Globe, I asked for trim/color details which were given and I then offered to buy it that minute, in fact I said “sold !” – can’t be much clearer than that! I was not allowed to reserve it with a deposit on the phone. This is common practice for dealers for a short term agreement yet Ledion stated that was an Owner policy. I said if I drove in at the end of the day I may miss the opportunity, so I offered to reschedule my day and arrive within the hour. I again stated that the car should be considered sold and left my contact info - draw up the contract!. Ledion agreed and again did not want my credit card. He only asked that I see him when I arrive. I asked for and received assurance the car would be there, and I stated again to please draw up the lease as per Subaru with $189 as the payment for 36 months with $1,989 down and the buyback cost reflected in the discounted cost. This conversation occurred at about 10:15am after I had previously sent inquiry emails that were not yet responded to. I arrived, was greeted by a sales person in the lot, and I stated I had to see Leonid since I could not purchase the car on the phone. He laughed, said yes they always say ‘come on down!’ and he brought me to see Ledion, who immediately said to me the car was just sold! In the intervening hour it took for me to drive from Mansfield to Braintree the car was sold? I believed I was talking with the self-titled ‘sales manager’ authorized to accept the offer. It gets worse – I was told in the dealership that I was called and informed the car just got sold. This turned out to be the only truthful statement, I had talked with Ledion at 10:15 am and I am assured the car is for sale, and he subsequently leaves me a message to tell me it just sold at 10:35am? Really? So as unbelievable as it could be imagined the car was sold in the last 60 minutes, it now was sold in only the 20 minutes after it was available to me? Do you have the invoice for that sale? The owner replied to my query stating that he would not show me an invoice & I was called so I could avoid the trip - that was it as far as an apology or offering another car at the advertised price - nothing. One week later & I can add to that review - the same add I saw a week ago in the Boston Globe advertising that specific car by a stock number - is once again printed in the Boston Globe! So let’s add false advertising to the list of objectionable & illegal practices by this dealer who I would recommend everyone stay away from! More

I went to Quirk Works Subaru in Braintree to buy an outback based on there internet ad. Upon arrival I was greeted by a salesman named PJ Maginnis. I have bought many cars in my time but never have I m outback based on there internet ad. Upon arrival I was greeted by a salesman named PJ Maginnis. I have bought many cars in my time but never have I met a salesman who was as knowledgeable and straight to the point as PJ. He didn't waist any of my time. He asked me a couple of questions and then took me to the exact car I wanted. it took only 10 minutes to get thru the negotiating {one thing I hate} and then 30 minutes later I left in my new car. Pj spent about 15 minutes showing me how the electronics worked and gave me his personal cell and told me I could call him anytime if I had any questions. great job PJ. I'm glad I 'went to Quirk Works Subaru. More

I went to buy a Subaru at quirk just because I wanted to test drive a couple different Subarus to make my final decision they didn't let me drive anything there . I was shocked the way they treated me! Th test drive a couple different Subarus to make my final decision they didn't let me drive anything there . I was shocked the way they treated me! The salesman was very nice he went to his boss THAT WAS LOUD AND THROWING THE "F" booms .I guess prejudging is there thing. They basically kicked me out,it's ok because I bought a beautiful 2014 forester the same day in New Hampshire .stay away from this place More