Quirk Works Subaru

He helped me with making a good purchase. Sean went over the warranty and roadside assistance program with the new Subaru purchase. I would buy there again. the warranty and roadside assistance program with the new Subaru purchase. I would buy there again. More

I started my car leasing process by emailing back and forth with Tom Cooper, Quirk Subaru's "Business Development Consultant". Once I was happy with the business terms, all that was left was to bring by forth with Tom Cooper, Quirk Subaru's "Business Development Consultant". Once I was happy with the business terms, all that was left was to bring by my trade to be valued by Quirk. I reached out to Tom the night before to confirm the car I wanted was still available because I was traveling over 20 miles to get there. Even though I got there right after they opened, the car was now mysteriously unavailable. Classic car dealership bait and switch!!! The sale rep "P.J." had a more expensive car that they would give me a deal on that I would be "stupid" not to take. Stupid??? What was stupid was not listening to the advice of many that have had a similar experience with Quirk dealerships and their poorly trained twenty-something’s. Ironically, I called the dealership the next day and the car I originally wanted re-appeared (although I'm sure it will disappear again if you show up looking for it). More

I saw in the Boston Globe an add for a CrossTrek at $18.9K, which is unheard of. I e-mailed the dealership and received a response. My questions were very specific about the ad, i.e. is this one car $18.9K, which is unheard of. I e-mailed the dealership and received a response. My questions were very specific about the ad, i.e. is this one car or is it the model based upon features, how long did the promotion last, etc. I was assured by Tom that this was a model based upon the features, i.e. CrossTrek Limited with 5 Speed Manual transmission. I then inquired if they had any in stock that I could test drive. The response was no, but they should be getting some in over the weekend. I emailed again on a Sunday and was told by Tom that the cars were just arriving. When I arrived at the dealership, I was handed off to a sales man. He promptly told me that the ad in the Globe was for one car and he sold it over a month ago! I knew this was a bait and switch technique and every dealership does it, so I went on a test drive anyways. I really liked the car I drove, and we worked out a deal. The salesman and his sales manager took my money and completed all of the sales paperwork. I left the dealership believing I had bought a car. The salesman promised the car would be ready on New Year's day, and he even joked that we may want to come in after noontime in order for him to be able to make it to the dealership. He promised to call to let me know the car was ready. He never did. On New Year's day I called the dealership to see if my car was ready. 2 hours later and no call back, I contacted the sales man, he finally got back to me and said my car would be ready the next day in the afternoon. I asked why I had to wait another day, and his response was that he would have never promised that we could pick up the car on New Year's day because the car would not be registered on new Year's (Then why the joke about coming in after noon on New Year's?). I said ok and told him he needed to have the car ready first thing in the morning so that I could get home before the storm got too bad. The next day I arrived at the dealership and as soon as I walked in they told me there had been some mix up, that the car I had purchased had already been sold when they sold it to me and that I could have a different car. I said I did not want a different one. They said they would give me a rental car and they would get the car in as soon as possible. They said this was the only recourse as we had a deal. I promptly told them that our deal was for a car that they did not own, and that the sale can be cancelled. At this point they got all nervous and refunded my money and cancelled the contract. I have since contacted the Attorney General, Subaru and quirk motor group. However, it seems based upon the other reviews here and on Yelp this is a common occurrence at this dealership. Don't go here!!!!! If you have the same experience contact the Attorney General. The only way the car sales industry will comply with normal society rules is if they are enforced to. The only way they will be forced to is if enough people complain!!! More

I previously reviewed this dealer, Quirk Subaru in Braintree, MA where they pulled the bait & switch on me - illegal per the Attorney General of MA, as I reported to that office, since I was lured to Braintree, MA where they pulled the bait & switch on me - illegal per the Attorney General of MA, as I reported to that office, since I was lured to the dealership under false pretenses. I was conned to come in when I agreed to come in & sign the paperwork on my new car - when they never had the car!! I was verbally told the specific car was for sale after seeing the add in the Boston Globe, I asked for trim/color details which were given and I then offered to buy it that minute, in fact I said “sold !” – can’t be much clearer than that! I was not allowed to reserve it with a deposit on the phone. This is common practice for dealers for a short term agreement yet Ledion stated that was an Owner policy. I said if I drove in at the end of the day I may miss the opportunity, so I offered to reschedule my day and arrive within the hour. I again stated that the car should be considered sold and left my contact info - draw up the contract!. Ledion agreed and again did not want my credit card. He only asked that I see him when I arrive. I asked for and received assurance the car would be there, and I stated again to please draw up the lease as per Subaru with $189 as the payment for 36 months with $1,989 down and the buyback cost reflected in the discounted cost. This conversation occurred at about 10:15am after I had previously sent inquiry emails that were not yet responded to. I arrived, was greeted by a sales person in the lot, and I stated I had to see Leonid since I could not purchase the car on the phone. He laughed, said yes they always say ‘come on down!’ and he brought me to see Ledion, who immediately said to me the car was just sold! In the intervening hour it took for me to drive from Mansfield to Braintree the car was sold? I believed I was talking with the self-titled ‘sales manager’ authorized to accept the offer. It gets worse – I was told in the dealership that I was called and informed the car just got sold. This turned out to be the only truthful statement, I had talked with Ledion at 10:15 am and I am assured the car is for sale, and he subsequently leaves me a message to tell me it just sold at 10:35am? Really? So as unbelievable as it could be imagined the car was sold in the last 60 minutes, it now was sold in only the 20 minutes after it was available to me? Do you have the invoice for that sale? The owner replied to my query stating that he would not show me an invoice & I was called so I could avoid the trip - that was it as far as an apology or offering another car at the advertised price - nothing. One week later & I can add to that review - the same add I saw a week ago in the Boston Globe advertising that specific car by a stock number - is once again printed in the Boston Globe! So let’s add false advertising to the list of objectionable & illegal practices by this dealer who I would recommend everyone stay away from! More

I went to Quirk Works Subaru in Braintree to buy an outback based on there internet ad. Upon arrival I was greeted by a salesman named PJ Maginnis. I have bought many cars in my time but never have I m outback based on there internet ad. Upon arrival I was greeted by a salesman named PJ Maginnis. I have bought many cars in my time but never have I met a salesman who was as knowledgeable and straight to the point as PJ. He didn't waist any of my time. He asked me a couple of questions and then took me to the exact car I wanted. it took only 10 minutes to get thru the negotiating {one thing I hate} and then 30 minutes later I left in my new car. Pj spent about 15 minutes showing me how the electronics worked and gave me his personal cell and told me I could call him anytime if I had any questions. great job PJ. I'm glad I 'went to Quirk Works Subaru. More

Obviously the titled ‘sales manager’ I talked with and visited yesterday can’t be the responsible person knowledgeable about rules of business in MA; so I need to communicate this atrocity to a person who visited yesterday can’t be the responsible person knowledgeable about rules of business in MA; so I need to communicate this atrocity to a person who is responsible. It is illegal to play bait & switch per the Attorney General of MA, as I am sure you know. I was lured to the dealership under false pretenses. I was verbally told the specific car was for sale after seeing the add in the Boston Globe, I asked for trim/color details which were given and I then offered to buy it that minute, in fact I said “sold !” – can’t be much clearer than that! I was not allowed to reserve it with a deposit on the phone. This is common practice for dealers for a short term agreement yet Ledion stated that was an Owner policy. I said if I drove in at the end of the day I may miss the opportunity, so I offered to reschedule my day and arrive within the hour. I again stated that the car should be considered sold and left my contact info. Ledion agreed and again did not want my credit card. He only asked that I see him when I arrive. I asked for and received assurance the car would be there, and I stated to please draw up the lease as per Subaru with $189 as the payment for 36 months with $1,989 down and the buyback cost reflected in the discounted cost. This conversation occurred at about 10:15am after I had previously sent inquiry emails that were not yet responded to. I arrived, was greeted by a sales person in the lot, and I stated I had to see Leonid since I could not purchase the car on the phone. He laughed, said yes they always say ‘come on down!’ and he brought me to see Ledion, who immediately said to me the car was just sold! In the intervening hour it took for me to drive from Mansfield to Braintree the car was sold? I believed I was talking with the self-titled ‘sales manager’ authorized to accept the offer. It gets worse – I was told in the dealership that I was called and informed the car just got sold. This turned out to be the only truthful statement I heard yesterday. I had talked with Ledion at 10:15 am and I am assured the car is for sale, and he subsequently leaves me a message to tell me it just sold at 10:35am? Really? So as unbelievable as it could be imagined the car was sold in the last 60 minutes, it now was sold in only the 20 minutes after it was available to me? I was conned to come in & sign the paperwork. This dealership will be reported on review sites & to the MA Attorney General. More

I went to buy a Subaru at quirk just because I wanted to test drive a couple different Subarus to make my final decision they didn't let me drive anything there . I was shocked the way they treated me! Th test drive a couple different Subarus to make my final decision they didn't let me drive anything there . I was shocked the way they treated me! The salesman was very nice he went to his boss THAT WAS LOUD AND THROWING THE "F" booms .I guess prejudging is there thing. They basically kicked me out,it's ok because I bought a beautiful 2014 forester the same day in New Hampshire .stay away from this place More

I bought a Subaru Legacy along with a maintenance plan on June 11, 2011. My Business/Finance Manager Bob at the time reassured me that this plan covered dealer scheduled services. I went to the dealer today June 11, 2011. My Business/Finance Manager Bob at the time reassured me that this plan covered dealer scheduled services. I went to the dealer today at 30K miles and, surprise, I was told my plan only covered oil changes. Now, keep in mind that this plan was very pricey for just oil changes so I expected more and also Bob assured me at the time that this plan did indeed cover a lot of services. This dealership does not back up what it sells and I wouldn't give them another dime of my money. More

Joseph was excellent, he basically sold me a car over the phone. Very easy to work with. Extremely professional. I have purchased over a dozen new car in my life time I have actually purchase three vehicl phone. Very easy to work with. Extremely professional. I have purchased over a dozen new car in my life time I have actually purchase three vehicles from quirk in the past From quirk I purchased a ford explorer, expedition,(EB) winstar mini van and not to mention a Hyundai when they first came out. And now a Subaru. After that I purchased a few Toyota , Nissan, a couple of ford trucks etc. all from other dealership I say this just so you know that I am a seasoned consumer But I have to say I have never worked a more professional person like Joseph. For the first time in my life I left a dealership feeling like I didn't have to haggle and play games. I got a fare price no nonsense business with in 20 minutes we had a deal. I would strongly recommend this dealership to anyone. Trust me, I just don't buy a vehicle I like to shop but when I walked into quirk I knew that that this was the place I wanted to buy my car from. If they treat everyone the same way they treated me then I think they are going to blow their competition out of the water. PS we went to other subaru dealership before quirk , 6 in all so it wasn't like I didn't have other dealerships to compare them with and non of them compared to the service I got from quirk. More

Worst dealership experience ever. Tom who does internet sales set up an appt. so I could come in and test drive a Crosstrek. I got in there and he immediately handed me off to someone else and then I was t sales set up an appt. so I could come in and test drive a Crosstrek. I got in there and he immediately handed me off to someone else and then I was told there were no Crosstrek's to test drive. They should be out of business the way they handle customers there. More