Quirk Volkswagen MA

This is the third VW that I have purchased at Quirk. I was just as pleased buying a car here the third time as i was the first time. Bob Keough was the salesman, and he made my experience a really pleasur was just as pleased buying a car here the third time as i was the first time. Bob Keough was the salesman, and he made my experience a really pleasurable one. He knew absolutely everything about the Jetta I bought and really personalized our experience, making us feel comfortable and excited about our new car. Bob's professionalism and personality really helped us make the decision to buy from Quirk again, and we really were thrilled with the top notch customer service we received while at Quirk. I have to say that when my husband is ready to buy a new VW, we will definitely give Bob a call so we can go back and enjoy our car buying experience all over again. We did our homework and realized that from the beginning Quirk was the dealership that really wanted to earn our business. I would highly recommend that if you are looking for a great car at a great price and want to enjoy the person you work with, to go to Quirk VW and ask to speak to Bob Keough. More

I purchased a used '07 Passat 3.6 4motion wagon from Quirk in April of '10. The sales experience was relatively quick and painless. I was looking to trade my car in and Quirk offered a really good pri Quirk in April of '10. The sales experience was relatively quick and painless. I was looking to trade my car in and Quirk offered a really good price on my trade. I wasn't yet sold on it yet and opted to sleep on it. Once I knew I wanted to deal, I contacted Kenny and Rachel and arranged a time to sit and deal. After a little back and forth we came to an agreement on price and surprisingly we even negotiated on the interest rate. (the initial rate offered was high for my taste) I simply said I like the price, the trade in amount offered, but I wanted a more competitive rate. They came back with a lower rate and we did the deal. I made plans to trade in my car and pick up the new one the following Saturday. I came in, we quickly got to the paperwork while the trade was being completed and the plates swapped. There was a little bit of a wait for the DMV processing, so I took a stroll around the lot. A short time later, I was handed my keys, the paper work and someone helped me move a couple of things from my old car to the new one. They had the car I wanted, weren't afraid to deal and when the time came, they were really quick and efficient at getting me into the new ride and on my way. Fast forward 7 months...My wife and I are purchasing a new house and the mortgage underwriters wanted documentation of the trade in and pay off of the trade line for my old car. Much of our stuff (and documents) were moved to off site storage and I couldn't locate the docs. I emailed the sales dept on Sunday and asked if someone could assist in getting copies for me. Mark Gallagher responded Sunday night by email saying that he would get the info for me. Sure enough, Monday morning came and I received an email from Mark saying that he had the info and would fax to me. A few minutes later, the fax arrived and it was exactly what we needed. Given that i made my car purchase 7 months ago, there really wasn't any immediate incentive for Mark to locate and provide the documents...Other than helping a Quirk customer. If we're ever in the market for another VW, we'll be calling Quirk. More

Recently I took my car in to get A LOT of work done to it. It started out that it might be an easy fix but after further investigation it got interesting. Both service representatives were aware that th it. It started out that it might be an easy fix but after further investigation it got interesting. Both service representatives were aware that this fix would put me in the hole quite a bit. They kept my informed the entire time my car was being serviced providing me with daily updates. They worked with my extended warranty company to get as much as covered as possible. I was impressed with the way they answered questions that I had and also impressed that they did not get annoyed at the amount of updates I demanded. I was very pleased with the customer support at Quirk VW Braintree More

I came in looking for a used car with under 30k miles on it. I met with Bob and he was great. He got me a really fair deal on an '07 Jetta with 27k on it and boy do i love it. There was no pressure at al it. I met with Bob and he was great. He got me a really fair deal on an '07 Jetta with 27k on it and boy do i love it. There was no pressure at all Bob made sure I found a car I really liked and knew everything about ever car we test drove and looked at. Best dealer I've ever worked with. More

We purchased a 2010 Volkswage666666666666n CC on September 21,2010. Bob Keogh was the salesman for this transaction, he is extremely knowledgeable, courteous and professional. We had been into the d September 21,2010. Bob Keogh was the salesman for this transaction, he is extremely knowledgeable, courteous and professional. We had been into the dealership in March looking for a car but had to put the purchase on hold due to a serious flood in our home. Bob remained in contact with us via e-mail but never called, he was very respectful of our situation. This is very important to me as I do not like the high pressure sales tactics I have experienced with car salesmen in the past. This is the reason I insisted that my husband and I return to Quirk and deal only with Bob. The experience was a positive one for both my husband and myself. I would recommend both Bob Keogh and Quirk to any friend or family member shopping for a car. Sincerely, Albert and Jeanne Socorro More

Miguel Santana is an exceptional, consultative salesman. He made me very comfortable from the get go and took the time to get to know me and what I was looking for in a new car. He had me pegged for a CC ea He made me very comfortable from the get go and took the time to get to know me and what I was looking for in a new car. He had me pegged for a CC early on, despite my efforts to make a conservative, "transactional" purchase of a Jetta. I give Quirk VW a high rating and Miguel is the reason for that. He helped me with a difficult situation involving 2 trades, one with significant negative equity. I left the satisfied driver of a new CC, which was really the car that I wanted. Miguel knew it before I did. More

A very long time ago, I had an experience with Quirk in Quincy that was just unpleasant enough that I would not go back to Quirk. I have since purchased quite a few VW's from other dealers, so when my frie Quincy that was just unpleasant enough that I would not go back to Quirk. I have since purchased quite a few VW's from other dealers, so when my friend wanted to look at cars at Quirk Braintree, I was skeptical but, like I said, it had been a long time so I figured we'd give it a go. The moment we walked in, we were greeted by Miguel, and after spending literally hours with him, I was impressed. So impressed, that when it came time for negotiations and there was a little "confusion" with management and the deal was going south... I did not walk out the door. Miguel saved the deal. He is personable, respectful, funny, smart and an all-around nice guy. He combines the right amount of professionalism and respect but can make you feel like you have known him for years. When it comes time to trade in my VW for a new one, I will give Miguel and Quirk the first chance to make the deal. I look forward to seeing him again! -Thanks Miguel!! You've got a new fan! More

I had to purchase a used car for my daughter to commute from College. Bob Keough was honest and forward about finding me a quality used car at a price I could afford. He was straight forward and explained from College. Bob Keough was honest and forward about finding me a quality used car at a price I could afford. He was straight forward and explained all the necessary items , including how to transfer the warranty, financing, and he spent time with my daughter going over the functions of the vehicle so she would be comfortable and safe with her vehicle. I woould retun to this dealer and purchase another vehicle from Bob Keough. He made follow phone calls to ensure our satisfaction. More

Very professional. Every step in process was informatiove and concise. Even when a mistake was found in calculations after paperwork was complete they lived up to mistake and made good on amount. The desire and concise. Even when a mistake was found in calculations after paperwork was complete they lived up to mistake and made good on amount. The desire to make a deal was palpable, but what dealer isn't these days. More

This Dealership has the best service. I always feel very comfortable there and the honesty and friendliness of the workers is unmatched. I would not go anywhere else !!! Service Department is Fast too!! comfortable there and the honesty and friendliness of the workers is unmatched. I would not go anywhere else !!! Service Department is Fast too!!! First I had a Volkwagen Jetta that I bought new at this dealership - Sales was fantastic. I will only buy Volkswagen now - in a Passat!! More