Quirk Volkswagen MA

DO NOT; I repeat, DO NOT buy a car from this dealership. Quirk VW sold me a car that they represented as new and fully covered by a three-year warranty and a carefree maintenance agreement. But when I went Quirk VW sold me a car that they represented as new and fully covered by a three-year warranty and a carefree maintenance agreement. But when I went for service at a different dealership, the VW database reported that the car was put "in service" six months before I bought it, so the carefree maintenance was void and 6 months of warranty were spent, before I even took delivery! It's been 11 months of frustration trying to get this fixed, without resolution from Quirk. Stay away from Quirk. Stay far away. More

“GREAT Deal. My wife and I have just purchased our 4th “GREAT Deal. My wife and I have just purchased our 4th car from this dealership. A Routan. Everytime we come in for either service or for an anothe “GREAT Deal. My wife and I have just purchased our 4th car from this dealership. A Routan. Everytime we come in for either service or for an another car we are always greeted with a smile and offered a very fair deal. It is always the best deal I am sure but, in my opinion its not always about that. It is about a long term relationship where everyone is getting a fair Deal. My sales man REMON sharkawy was great person to work with. More

I purchased my precertified Jetta two years ago from Curtis Hamilton. He was extremely easy to work with and I bought my car without the usual hassles I expected! Last week, some of the icons on my dash Curtis Hamilton. He was extremely easy to work with and I bought my car without the usual hassles I expected! Last week, some of the icons on my dashboard were lit up and I took my car to the dealership to make sure the car was safe to drive. The service department assured me all was okay, but I did need a new part. Curtis made sure there were no problems with my warranty. He was terrific! Glad VW hired someone like him. Isabel Ventre More

Max Groshev was an excellent sales person to work with. Without a doubt the best car buying experience I've ever had. Max knows the product incredibly well and takes the time to answer ever question thoug Without a doubt the best car buying experience I've ever had. Max knows the product incredibly well and takes the time to answer ever question thoughtfully and thoroughly. I never once felt pressured to buy. His knowledge of Volkswagen engineering, safety features, and engine design was impressive. He truly has a passion for vehicle performance, safety, and the driving experience. I would have no hesitation in recommending Max for your next used or new car purchase. More

Hi, I had the best car purchase experience of my life Hi, I had the best car purchase experience of my life and I have purchased 9 cars over the years. I asked for the manager and let him know I would l Hi, I had the best car purchase experience of my life and I have purchased 9 cars over the years. I asked for the manager and let him know I would like to buy a car and wanted a Salesperson who would not fluff anything and answer all my questions quickly. Nick was standing there and said come right this way. When I told him what I wanted he immediately took me to look at cars, with all product knowledge.( Actually was impressive) His whole manor was, we are not going to make this difficult for you in any way. We came back worked the numbers ( I came in for a certified pre-owned) After Ken and Nick went over the numbers, a new car seemed the best value. The new numbers came to me FAST. I made a decision. The credit Manager, I can't remember his name was excellent. What an amazing team. Seamless. Thats how I describe my experience. Everything was yes, or lets make this easy for you. I have had my own Retail Business for 30 years and to get that kind of consistent behavior from a group of employee's is the goal in my book. I like to think we give the same level of customer service. ( I know we do because I wouldn't settle for less) Thank you for helping me with the best customer service I have experienced in years. More

Bob was fantastic to work with during our purchase of a 2011 Touareg. He was able to deliver the unit we were looking for at a great price. Most importantly his communication prior to vehicle delivery wa 2011 Touareg. He was able to deliver the unit we were looking for at a great price. Most importantly his communication prior to vehicle delivery was awesome. He is a straight shooter and is always upfront. We highly recommend both Quirk and Bob. More

My partner and I went in for a 30k service on his 2008 VW. We ended up leaving with a 2012 EOS and 2011 Tiguan. Max and Miguel were nothing but professional and went out of their way to make us happy an VW. We ended up leaving with a 2012 EOS and 2011 Tiguan. Max and Miguel were nothing but professional and went out of their way to make us happy and see to it our needs were met! Would not buy anywhere else. the entire Quirk VW staff from sales to service is always nice and knows us on a first name basis, even though we are only in a couple times of year for service. Max was a great salesman. Never pressuring us at any point to buy our vehicles, it was a no pressure sale. He was very professional, constantly making eye contact with us when we asked questions, he was condifent and self assured never having to rely on anyone else for information. He knows the VW products inside and out. We have been doing business with Miguel since 2008 when we bought our first VW EOS and everytime we have been in for service he comes over and says hello and saks how wer are doing. In my opinion, that goes along way. they are interested in their customers long after they hand you the keys to your car. Miguel is fully invested in the happiness of his customers, making sure that they are happy. Hands down Quirk is the place to go for a new/used vehicle. They will treat you with respect, answer all of your questions, and never, never pressure you into a car purchase. More

My experience with this dealership is nothing short of perfect. Everybody listed above went above and beyond anything I would have expected. Their professionalism and expert knowledge is unmatched. Next t perfect. Everybody listed above went above and beyond anything I would have expected. Their professionalism and expert knowledge is unmatched. Next time I am in the business for a new car I will go right back to Quirk, hands down. More

Great place to get your dream car, professional salesman and negotiable price! I am very satisfied with my new VW CC. Even though it has 15K miles, it has great performance like brand new. Also, if there and negotiable price! I am very satisfied with my new VW CC. Even though it has 15K miles, it has great performance like brand new. Also, if there is any problem on the vehicle within its warranty, I believe that Quirk will provide me efficient after-sale service. More

Dear Mr. Quirk, Yesterday, my husband Michael Dear Mr. Quirk, Yesterday, my husband Michael and I purchased a VW Jetta wagon at your dealership. We live in New Bedford. Before we left Dear Mr. Quirk, Yesterday, my husband Michael and I purchased a VW Jetta wagon at your dealership. We live in New Bedford. Before we left, I asked who I could send comments to about our experience and I was told to communicate with you directly. We were helped by Miguel Santana and Bob Keough. I want to preface my remarks by saying that my husband and I trade in cars and trucks more frequently than most people. We have been to most dealerships between Boston and Cape Cod either to look or to purchase. We have done quite a bit of business with Boch because they have a fair price and because the sales experience is always a good one. They know how to treat their customers. Now, let me get to yesterday's experience at your dealership. It was beyond excellent!! It was a busy day there but both Miguel and Bob treated us as if we were the only customers there. We had an unusual situation. We had leased a Jetta sedan in September from a dealership in Fairhaven (that was not a good experience). Anyway, three months later we purchased a puppy who is going to be a large size dog. We now wished that we had purchased a wagon. We took a ride to Quirk not feeling very confident that this could be remedied and at a payment that we could feel comfortable with. Well Miguel and Bob found us a car that fit our needs and our budget. I was truly amazed. They did not stop looking for a solution to our dilema until they found it. At no time did we feel we were being pressured or that anyone was trying to play games with us. These to men made an honest effort to make us happy. I use the word honest because we have walked out of dealerships when we out looking to buy because we new all they wanted to do was take the most advantage of us that they could. My husband reads car and truck magazines every night. He researches this well before he goes car shopping. He knows that we treated very fairly yesterday. Whenever someone tells me that they are going to buy a car, I've told them to try Boch. I tell them it is worth the ride for the way they will be treated and for the service they will get after the purchase. After yesterday, I am going to tell them to try one of your dealerships because the sales experience was superior even to Boch. I am assuming that all your dealerships have the same high standards for customer service. People ask Mike and I about where to buy cars because they know how knowledgeable Mike is. In fact, my former boss asked Mike to go with him to help him buy a car. When friends and co-workers see I have another new car and ask me about it, I will definitely sing the praises of Quirk. All this really comes down to the fact that you have two outstanding employees in Miguel and Bob. They are so good at what they do that they could run trainings on customer service. I was a teacher and a guidance counselor at a vocational-technical high school for over 35 years and I always impressed upon the students the importance of customer service. I think that Miguel and Bob are very important members of the Quirk company because they understand that concept. They will bring back repeat customers. When we told Miguel that we had to leave to pick up our grandson, he expedited the paper work. As we getting in our new car to leave, Bob made sure we had his cell number and told us that he didn't care if we called once or fifty times with questions. He wanted us to be satisfied and confident about our new wagon. I could go on but I know that you have quite a business to run. I want to end by saying that we were not offered a discount or paid for this testimonial. I just believe that it feels good to get a pat on the back and it's good for you to know that you have such exceptional employees. Whenever, I have a above average experience whether buying a car or Home Depot I like to let the owners/management know. I want to re-iterate that yesterday was the best experience that we've had out of many. Sincerely, Suzanne L. Phillips More