Quirk Nissan

Aggressive, purposefully overwhelm you These people are basically scam artists. They will overwhelm you into a sale unless you walk out. Unethical, overcharging and sexist. No thanks. I wou These people are basically scam artists. They will overwhelm you into a sale unless you walk out. Unethical, overcharging and sexist. No thanks. I would not be the least bit surprised if the positive reviews were from quirk themselves. More

This dealership will scam you THIS DEALERSHIP WILL SCAM YOU...... I've leased 3 cars from Quirk, they tell you that if you come back and re lease from them they will give special THIS DEALERSHIP WILL SCAM YOU...... I've leased 3 cars from Quirk, they tell you that if you come back and re lease from them they will give special consideration for mileage and ware its all BS. The manager Jerry Dal will deceive you. He went out of his way to make up an entire conversation that NEVR happened to justify a over mileage expense that they specifically agreed to cover. Customer service is a cliché' that they over use. Be careful of the sales conversation that it ends up on a sales document, say one thing to get the sale then switch it to a company favorable document . Don't do business with them they will cheat and lie to get the deal at any cost. Customer service means find a way to fix a problem and not hold the line on behalf of the company. Managers do not solve issues they protect the company at the customers expense. CUSTOMER SERVICE AND RESPECT DOES NOT EXIST AT QUIRK NISSAN. More

Stay as far away as possible. WOW! Where to begin? Should I start with the lies and deception? The total lack of customer service? The missing factory installed items? The $175 the WOW! Where to begin? Should I start with the lies and deception? The total lack of customer service? The missing factory installed items? The $175 they haven't bothered to refund? Or maybe the fact that we were sold a vehicle with a faulty and non functioning Front Emergency Braking system? We visited the dealership and spoke with the sales rep Marquis Wilson. We wanted to test drive a 2018 left over Murano SL that we saw on the website, along with a 2019 Rogue SL to compare. The Murano was much more refined so my wife decided that was the vehicle she wanted. Great, let's get to the price... And so it begins. Well the price on the website is a complete fantasy. The first words out of the Marquis' mouth are "Are either of you a college grad or active military? No? Then it's an additional $2,000 over what's on the website." Yup, even though the only thing on the website is some really fine print at the bottom "New vehicle pricing includes all offers and incentives" it doesn't actually mention what was required to receive the incentives or how much they are. We're just supposed to accept the salesman's word that the $2,000 price increase was what it was. Interesting. OK, let's see where we're at with taxes and all the other xxxxxxxx fees added on. We settled on $1,800 for the trade-in. Wife legitimately has an insanely good credit score, so we mentioned that our bank was willing to give us a 1.9% for a new car loan and I thought the finance manager was going to help match or come close. Well not quite. They came back with a 0.9% rate but then ADDED another $1,500 to the price! So no, that's not going to work as it would be more than what we would have even saved over the life of the loan with the discount interest rate. How does that make any sense? So back to running the numbers. The monthly payment amount was more than what we had budgeting for so we talked about leasing the vehicle for 2 years, which I thought was a good idea as did my wife. I'm usually not a big fan of leasing but this is her first SUV and she wasn't sure if in 2 years she would still like driving it. It also gives us the ability to purchase at the end of the lease if she does want to keep it. So we get all the paperwork done. We scheduled a time the following night to run her credit, sign all the paperwork and take possession of the vehicle. Before we left that night, we paid the deposit as well as the first month lease payment and had to pay an additional $175 for a title fee if we couldn't find the title to the Honda we were trading in. We were promised the $175 would be refunded if we brought in the title the next day, which we did. It's been a full week and no refund! My wife picks up the car, signs all the paperwork, turns in the Honda with the title and drives off happy as a clam. I get home and excited for a drive around. The car had 10 miles on it when she picked it up and had 18 when I got in when I noticed the Forward Emergency Braking (FEB) dash light is on. I called the dealership and was told there might be something obstructing the sensor in the front bumper. We pull over, I can see the sensor and there's nothing in the way. Call back and service department is closed and Marquis isn't available. My wife mentions that it was on when she left the dealership and that they just gave her the keys and didn't go over anything before she drove away. What amazingly bad customer service, they can't even be bothered to check if it was safe to drive! I called the next day and we make an appointment for Saturday morning to bring the car in for service. I do a bit of googling and apparently this is a wide spread and well known issue with certain newer models of Nissan vehicles. It can cause the vehicles to suddenly brake for no reason with or without the vehicle in cruise control mode. Yup, they literally sold us a known defective vehicle. We drop the car off on Saturday and it takes them 3+ HOURS to call and tell us it needs a new sensor. We go to pick it up and it'll be a few days for the part to arrive. Well this week won't work since service is closed at 6pm every evening so we make plans for next Saturday. The service staff member stated that she will call on Tuesday and let us know if the part arrives or not. Well I'm writing this up at 10pm on Tuesday, 4 hours after the service department has closed and no call. We're not even to the best parts yet. We go shopping and went to put the groceries in the back only to find that the $420 FACTORY INSTALLED Cargo Package is completely missing. That's right, I guess they thought we wouldn't notice that the cargo cover, weatherized cargo mat and the cargo net simply weren't there. I guess if they had bothered to walk through the vehicle when my wife picked it up they might have noticed but nope. I've called and left numerous messages as well as emailed several times looking for a response regarding any of these concerns and have not gotten a single reply. No calls, no emails, nothing! I've already filed a complaint with the BBB and will be filing a consumer complaint with the Massachusetts Attorney General's Consumer Advocacy & Response Division this evening. I really should have taken a closer look at the company's ratings and saved myself some headaches. Literally all this could have been rectified with a phone call or a reply to any of my emails, but I guess once the check is cashed, customer service doesn't mean anything for this dealership. More

Quirk Does Work For You! Great purchasing experience. Sales Team really worked together to ensure my delivery was met with full satisfaction. Thanks Quirk Nissan Team. Specia Great purchasing experience. Sales Team really worked together to ensure my delivery was met with full satisfaction. Thanks Quirk Nissan Team. Special recognition goes to Maher Boles!!! More

Lies lies lies I found a good deal on their website and submitted my info so a sales rep would contact me. (Kevin) called me immediately and suggested checking if I I found a good deal on their website and submitted my info so a sales rep would contact me. (Kevin) called me immediately and suggested checking if I prequalify online, and that he will send a link. I explicitly asked whether this process is going to be a hard or soft pull. He assured me that its going to be a soft pull and there is no need to worry. Now I have three different hard inquiries on my report, and nobody even bothered to call or send an email to tell me about what I “pre-qualify” for! When people want to sell, they say anything! More

Leasing a car I came in looking to lease a car and Yaw O, was so amazing to deal with, very smart and knew everything about the car and was so nice to me and my fam I came in looking to lease a car and Yaw O, was so amazing to deal with, very smart and knew everything about the car and was so nice to me and my family. He made me feel very comfortable in the decision I was making and I would absolutely recommend anyone to look for him when buying a car ! More

Great customer service Came in thinking I wasn’t going to be able a get a new car but Frankie Patel and the finance team made it very easy and fast. Great place to buy a car Came in thinking I wasn’t going to be able a get a new car but Frankie Patel and the finance team made it very easy and fast. Great place to buy a car. More

Purchase a new car with Yaw We have purchased several cars at thus Nissan dealership and Yaw Twereboanah has been our consultant. I highly recommend Yaw as he makes everything e We have purchased several cars at thus Nissan dealership and Yaw Twereboanah has been our consultant. I highly recommend Yaw as he makes everything easy in purchasing a new car. He is very knowledgeable and makes every effort to get you a great deal! I highly recommend this Nissan dealership! More

Is very good experience I bay my car over there they are very nice and very helpful.nice job to everyone.i very happy to have business with you boys I bay my car over there they are very nice and very helpful.nice job to everyone.i very happy to have business with you boys More

great leased experience I leased a vehicle with Pedro Aponte was a great experience I call him the Apontenator. he was on point with everything from picking the car I wanted I leased a vehicle with Pedro Aponte was a great experience I call him the Apontenator. he was on point with everything from picking the car I wanted doing all the paperwork getting the car ready for me to pick up. I highly recommend him hes awesome go see him trust me. More