Quirk Nissan

Great transaction from start to finish. Rotimi Abu was amazing. He showed us the entire selection of what we wanted. He gave no pressure. Perfect amazing. He showed us the entire selection of what we wanted. He gave no pressure. Perfect More

Prior to servicing my vehicle I spoke with Craig Wetzel (service manager) in regards to finding a local Nissan dealership (I live in Dorchester) to service my 2014 Nissan Armada with. During our discussion (service manager) in regards to finding a local Nissan dealership (I live in Dorchester) to service my 2014 Nissan Armada with. During our discussion I asked if the service dept deals with third party extended service contract providers (I have a extended vehicle service contract through CarChex) and he said yes. I had been using AutoFair Nissan in Chelmsford and they had previously dealt with my CarChex in regards to a covered repair. On my most recent oil change, tire rotation, multi-point vehicle inspection (Friday 10/9) I was informed that I needed a drivers side inner tie rod. I informed the service tech that I had an extended service contract and that it was a covered repair. I asked him (Rambo) if they would contact CarChex and start the claim process, I was informed that the dealership "does not" deal with third party extended service contract providers unless I purchased the contract through them. I sent Craig W an email regarding my concern and never received a reply. So either their is a misunderstanding or Craig flat out lied to me to gain a customer. Very disappointed. More

They wont stand by there warantees on headlights my car is 2.5 years into a full warrantee. It was clear that there was internal Dirt and Haze inside both Headlights.They refused to replace or clear my car is 2.5 years into a full warrantee. It was clear that there was internal Dirt and Haze inside both Headlights.They refused to replace or clear up the matter.They want me to pay 2,100.00 to repair there defect. More

Pleasant purchase experience Very friendly sales team. The experience was great from beginning to end in our car purchase. Very transparent and fair pricing. Had to do some negoti Very friendly sales team. The experience was great from beginning to end in our car purchase. Very transparent and fair pricing. Had to do some negotiations to get the right pricing, but at the end it was all well. More

tried to rip me off I booked an appointment on Wed for Fri at 9am to have a squeaking noise fixed on my 2016 Nissan frontier 26500 mi. I arrive on time as soon as I par I booked an appointment on Wed for Fri at 9am to have a squeaking noise fixed on my 2016 Nissan frontier 26500 mi. I arrive on time as soon as I parked my car a service person approached me ask if I here for service and I said I was I have 9 am appointment. he takes my truck in and then tries to sell me on having my Break fluid changed. I told him my truck was going to be serviced 30000 mi . I am here for a noise coming from under my truck I told him that the truck will be out of its 3 year warranty in a couple of weeks so I want the noise taken care of. I left truck and went home. He called in about an hour. He said the brake back plate was loose and it was rusty. I asked him if it was covered and he said we have rough winters here and this is to be expected and for that reason it is not covered on my bumper to bumper warranty. To replace /fix it would cost over $600.00 per tire. He then told me that my breaks on the front were are 30% on one side 35-40% on the and should be replace at about $480.00 and he then told me I have a nail in my front and rear tire on the left side of the truck. He said they don’t repair tires I would have buy a new set of tires. He also informed me that he did an oil change, which I did not ask for and he use oil instead of synthetic oil which I was told at the time I bought truck that Nissan Trucks only use synthetic oil. I told tighten the back plate. By the way, I had this done in April this year already. He informed he did but there was still a noise. I told I will be down to pick my truck up and I am not paying for the oil change. He said he would deduct the labor and I would only have to pay for the oil. I again said I wasn’t for the oil change period and he took it off the bill. I called 2 twice to talk to the manage, 1st time he;s in a meeting , time at 2pm . he’s gone home for the day. I pick my truck up and went to Town Tire to have the tires repaired or replace if they couldn’t be repaired. The guy at Town Tire told that were no nails in the tire. He did tell me the tire were looking a little ‘scalloped” and I should consider having the tires rebalance, rotated and aligned for a cost of about $110.00 which I had done Imagine Quirk trying to scam me. I have bough 2 cars from them and leased 4 cars. xxxx, More

Extended warranty compliant I brought my vehicle in to repair the compressor of the AC on July 5, 2019. I had scheduled the appointment on June 27. I explained to the person at s I brought my vehicle in to repair the compressor of the AC on July 5, 2019. I had scheduled the appointment on June 27. I explained to the person at service what the issue was. He checked that I had an extended warranty and that if the compressor was broken it would be covered. When I arrived at Quirk, they checked the vehicle and told me that the compressor was not working and it was covered under the warranty. I was also told that they would need to contact some service center to get authorization. So after being at the dealer for two hours, I was then informed that the service center was closed until Monday and that they would not be able to repair my vehicle. How difficult is it to check and see what paperwork need to be completed for an extended warranty. If I had been told there could be an issue, I would have picked another day. More

Aggressive, purposefully overwhelm you These people are basically scam artists. They will overwhelm you into a sale unless you walk out. Unethical, overcharging and sexist. No thanks. I wou These people are basically scam artists. They will overwhelm you into a sale unless you walk out. Unethical, overcharging and sexist. No thanks. I would not be the least bit surprised if the positive reviews were from quirk themselves. More

This dealership will scam you THIS DEALERSHIP WILL SCAM YOU...... I've leased 3 cars from Quirk, they tell you that if you come back and re lease from them they will give special THIS DEALERSHIP WILL SCAM YOU...... I've leased 3 cars from Quirk, they tell you that if you come back and re lease from them they will give special consideration for mileage and ware its all BS. The manager Jerry Dal will deceive you. He went out of his way to make up an entire conversation that NEVR happened to justify a over mileage expense that they specifically agreed to cover. Customer service is a cliché' that they over use. Be careful of the sales conversation that it ends up on a sales document, say one thing to get the sale then switch it to a company favorable document . Don't do business with them they will cheat and lie to get the deal at any cost. Customer service means find a way to fix a problem and not hold the line on behalf of the company. Managers do not solve issues they protect the company at the customers expense. CUSTOMER SERVICE AND RESPECT DOES NOT EXIST AT QUIRK NISSAN. More

Stay as far away as possible. WOW! Where to begin? Should I start with the lies and deception? The total lack of customer service? The missing factory installed items? The $175 the WOW! Where to begin? Should I start with the lies and deception? The total lack of customer service? The missing factory installed items? The $175 they haven't bothered to refund? Or maybe the fact that we were sold a vehicle with a faulty and non functioning Front Emergency Braking system? We visited the dealership and spoke with the sales rep Marquis Wilson. We wanted to test drive a 2018 left over Murano SL that we saw on the website, along with a 2019 Rogue SL to compare. The Murano was much more refined so my wife decided that was the vehicle she wanted. Great, let's get to the price... And so it begins. Well the price on the website is a complete fantasy. The first words out of the Marquis' mouth are "Are either of you a college grad or active military? No? Then it's an additional $2,000 over what's on the website." Yup, even though the only thing on the website is some really fine print at the bottom "New vehicle pricing includes all offers and incentives" it doesn't actually mention what was required to receive the incentives or how much they are. We're just supposed to accept the salesman's word that the $2,000 price increase was what it was. Interesting. OK, let's see where we're at with taxes and all the other xxxxxxxx fees added on. We settled on $1,800 for the trade-in. Wife legitimately has an insanely good credit score, so we mentioned that our bank was willing to give us a 1.9% for a new car loan and I thought the finance manager was going to help match or come close. Well not quite. They came back with a 0.9% rate but then ADDED another $1,500 to the price! So no, that's not going to work as it would be more than what we would have even saved over the life of the loan with the discount interest rate. How does that make any sense? So back to running the numbers. The monthly payment amount was more than what we had budgeting for so we talked about leasing the vehicle for 2 years, which I thought was a good idea as did my wife. I'm usually not a big fan of leasing but this is her first SUV and she wasn't sure if in 2 years she would still like driving it. It also gives us the ability to purchase at the end of the lease if she does want to keep it. So we get all the paperwork done. We scheduled a time the following night to run her credit, sign all the paperwork and take possession of the vehicle. Before we left that night, we paid the deposit as well as the first month lease payment and had to pay an additional $175 for a title fee if we couldn't find the title to the Honda we were trading in. We were promised the $175 would be refunded if we brought in the title the next day, which we did. It's been a full week and no refund! My wife picks up the car, signs all the paperwork, turns in the Honda with the title and drives off happy as a clam. I get home and excited for a drive around. The car had 10 miles on it when she picked it up and had 18 when I got in when I noticed the Forward Emergency Braking (FEB) dash light is on. I called the dealership and was told there might be something obstructing the sensor in the front bumper. We pull over, I can see the sensor and there's nothing in the way. Call back and service department is closed and Marquis isn't available. My wife mentions that it was on when she left the dealership and that they just gave her the keys and didn't go over anything before she drove away. What amazingly bad customer service, they can't even be bothered to check if it was safe to drive! I called the next day and we make an appointment for Saturday morning to bring the car in for service. I do a bit of googling and apparently this is a wide spread and well known issue with certain newer models of Nissan vehicles. It can cause the vehicles to suddenly brake for no reason with or without the vehicle in cruise control mode. Yup, they literally sold us a known defective vehicle. We drop the car off on Saturday and it takes them 3+ HOURS to call and tell us it needs a new sensor. We go to pick it up and it'll be a few days for the part to arrive. Well this week won't work since service is closed at 6pm every evening so we make plans for next Saturday. The service staff member stated that she will call on Tuesday and let us know if the part arrives or not. Well I'm writing this up at 10pm on Tuesday, 4 hours after the service department has closed and no call. We're not even to the best parts yet. We go shopping and went to put the groceries in the back only to find that the $420 FACTORY INSTALLED Cargo Package is completely missing. That's right, I guess they thought we wouldn't notice that the cargo cover, weatherized cargo mat and the cargo net simply weren't there. I guess if they had bothered to walk through the vehicle when my wife picked it up they might have noticed but nope. I've called and left numerous messages as well as emailed several times looking for a response regarding any of these concerns and have not gotten a single reply. No calls, no emails, nothing! I've already filed a complaint with the BBB and will be filing a consumer complaint with the Massachusetts Attorney General's Consumer Advocacy & Response Division this evening. I really should have taken a closer look at the company's ratings and saved myself some headaches. Literally all this could have been rectified with a phone call or a reply to any of my emails, but I guess once the check is cashed, customer service doesn't mean anything for this dealership. More

Quirk Does Work For You! Great purchasing experience. Sales Team really worked together to ensure my delivery was met with full satisfaction. Thanks Quirk Nissan Team. Specia Great purchasing experience. Sales Team really worked together to ensure my delivery was met with full satisfaction. Thanks Quirk Nissan Team. Special recognition goes to Maher Boles!!! More