Quirk Nissan

Already knew my budget and the car I was interested in before I walked in the dealership. Rotimi showed me the car I was interested in and didn’t try to sway me into anything else. He made this process ve before I walked in the dealership. Rotimi showed me the car I was interested in and didn’t try to sway me into anything else. He made this process very seamless. He was very helpful and professional. More

Great dealership! Yaw was awesome as he lead me through the buying process of my new Nissan Rogue. No pressure sales or negotiations. Everything went smoothly and the car is great. the buying process of my new Nissan Rogue. No pressure sales or negotiations. Everything went smoothly and the car is great. More

The best dealership we have ever dealt with. No pressure sales or negotiations. They listened to what we were looking for and were honest and polite. The transaction was very smooth and we received the best sales or negotiations. They listened to what we were looking for and were honest and polite. The transaction was very smooth and we received the best deal in the NH and MA area. Traveled a great distance to purchase our vehicle and it was worth our time More

Almost a cartoon-ish sales experience and little if any customer service as a follow-up. I called about a Pathfinder listed on their website and when I arrived the salesperson Rotimi had a Frontier waiting customer service as a follow-up. I called about a Pathfinder listed on their website and when I arrived the salesperson Rotimi had a Frontier waiting for me. When we did get to the Pathfinder he was disinterested in showing me the features of the car and was not very knowledgeable about it. As an example, he did not know that both rows of rear seats could be folded flat or how to do that. (As a result the second row of seats slid and slammed around during our test drive.) After the test drive Rotimi pulled out paperwork to begin the sales process informing me that the internet pricing was "pandemic pricing" and non-negotiable and asking me how I would like to pay for the car. I balked at that and of course, it was not true. I told him I needed to shop around a bit then. Of course this was followed by the most typical of car sales responses, "What can we do then to make this happen today". We bargained a little ("give me something I can submit to my boss type of stuff) but still I agreed on a price. I decided to finance (and again was lied to that the dealer doesn't profit from that - by buying at one rate and selling at another - compared to a cash sale.) This became obvious when the minimum down payment and rate they offered me changed twice after I agreed to what was being offered to me by Rotimi. Then there was the matter of my trade-in. The sum of the deal resulted in Quirk having to cut me a check for 5k. Off course that could not be done that day for whatever reason and they said they would call me when they had my check the following Monday. No call. Nothing. I waited. Waited. finally called on the day before my temporary allowance for driving without a registration was set to expire and of course they had the check but had not called me to pick it up. The last straw involved my Title for the trade-in. They alleged it might be unacceptable for reasons I won't get into and required a $175 deposit that would be refunded to me if my Title cleared (despite the registry only charging $75 to apply for a new Title). Again, I was promised a call the next day to confirm whether my Title was accepted by the RMV or not. No call of course. I asked about it when I came to pick up the registration for my vehicle and the check they had been holding and Rotimi told me that he would check on that and call me the next day. No call. I am left to believe they simply took my $175 and never even submitted my Title but simply used the money to obtain a new one and pocket the $100 difference. I would not do business with these people again. Although congenial (Rotimi was at least that, and Yaw their finance guy is very nice) their truthfulness and customer service following up a completed sale are poor. More

Great transaction from start to finish. Rotimi Abu was amazing. He showed us the entire selection of what we wanted. He gave no pressure. Perfect amazing. He showed us the entire selection of what we wanted. He gave no pressure. Perfect More

Prior to servicing my vehicle I spoke with Craig Wetzel (service manager) in regards to finding a local Nissan dealership (I live in Dorchester) to service my 2014 Nissan Armada with. During our discussion (service manager) in regards to finding a local Nissan dealership (I live in Dorchester) to service my 2014 Nissan Armada with. During our discussion I asked if the service dept deals with third party extended service contract providers (I have a extended vehicle service contract through CarChex) and he said yes. I had been using AutoFair Nissan in Chelmsford and they had previously dealt with my CarChex in regards to a covered repair. On my most recent oil change, tire rotation, multi-point vehicle inspection (Friday 10/9) I was informed that I needed a drivers side inner tie rod. I informed the service tech that I had an extended service contract and that it was a covered repair. I asked him (Rambo) if they would contact CarChex and start the claim process, I was informed that the dealership "does not" deal with third party extended service contract providers unless I purchased the contract through them. I sent Craig W an email regarding my concern and never received a reply. So either their is a misunderstanding or Craig flat out lied to me to gain a customer. Very disappointed. More

They wont stand by there warantees on headlights my car is 2.5 years into a full warrantee. It was clear that there was internal Dirt and Haze inside both Headlights.They refused to replace or clear my car is 2.5 years into a full warrantee. It was clear that there was internal Dirt and Haze inside both Headlights.They refused to replace or clear up the matter.They want me to pay 2,100.00 to repair there defect. More

Pleasant purchase experience Very friendly sales team. The experience was great from beginning to end in our car purchase. Very transparent and fair pricing. Had to do some negoti Very friendly sales team. The experience was great from beginning to end in our car purchase. Very transparent and fair pricing. Had to do some negotiations to get the right pricing, but at the end it was all well. More

tried to rip me off I booked an appointment on Wed for Fri at 9am to have a squeaking noise fixed on my 2016 Nissan frontier 26500 mi. I arrive on time as soon as I par I booked an appointment on Wed for Fri at 9am to have a squeaking noise fixed on my 2016 Nissan frontier 26500 mi. I arrive on time as soon as I parked my car a service person approached me ask if I here for service and I said I was I have 9 am appointment. he takes my truck in and then tries to sell me on having my Break fluid changed. I told him my truck was going to be serviced 30000 mi . I am here for a noise coming from under my truck I told him that the truck will be out of its 3 year warranty in a couple of weeks so I want the noise taken care of. I left truck and went home. He called in about an hour. He said the brake back plate was loose and it was rusty. I asked him if it was covered and he said we have rough winters here and this is to be expected and for that reason it is not covered on my bumper to bumper warranty. To replace /fix it would cost over $600.00 per tire. He then told me that my breaks on the front were are 30% on one side 35-40% on the and should be replace at about $480.00 and he then told me I have a nail in my front and rear tire on the left side of the truck. He said they don’t repair tires I would have buy a new set of tires. He also informed me that he did an oil change, which I did not ask for and he use oil instead of synthetic oil which I was told at the time I bought truck that Nissan Trucks only use synthetic oil. I told tighten the back plate. By the way, I had this done in April this year already. He informed he did but there was still a noise. I told I will be down to pick my truck up and I am not paying for the oil change. He said he would deduct the labor and I would only have to pay for the oil. I again said I wasn’t for the oil change period and he took it off the bill. I called 2 twice to talk to the manage, 1st time he;s in a meeting , time at 2pm . he’s gone home for the day. I pick my truck up and went to Town Tire to have the tires repaired or replace if they couldn’t be repaired. The guy at Town Tire told that were no nails in the tire. He did tell me the tire were looking a little ‘scalloped” and I should consider having the tires rebalance, rotated and aligned for a cost of about $110.00 which I had done Imagine Quirk trying to scam me. I have bough 2 cars from them and leased 4 cars. xxxx, More

Extended warranty compliant I brought my vehicle in to repair the compressor of the AC on July 5, 2019. I had scheduled the appointment on June 27. I explained to the person at s I brought my vehicle in to repair the compressor of the AC on July 5, 2019. I had scheduled the appointment on June 27. I explained to the person at service what the issue was. He checked that I had an extended warranty and that if the compressor was broken it would be covered. When I arrived at Quirk, they checked the vehicle and told me that the compressor was not working and it was covered under the warranty. I was also told that they would need to contact some service center to get authorization. So after being at the dealer for two hours, I was then informed that the service center was closed until Monday and that they would not be able to repair my vehicle. How difficult is it to check and see what paperwork need to be completed for an extended warranty. If I had been told there could be an issue, I would have picked another day. More