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Quirk Nissan
Quincy, MA
374 Reviews
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Showing 374 reviews
February 13, 2015
The Worst! Bait and Switch! I was looking for one vehicle (Rogue) they had and one only. Specifically because it had a rare third row option. Utilizing todays car shopping opti I was looking for one vehicle (Rogue) they had and one only. Specifically because it had a rare third row option. Utilizing todays car shopping options, I researched online and found the car I was looking for at Quirk. I called Quirk and spoke with Shirley. I explained what I was looking for and described a trade in I had (even gave VIN#) Shirley then tried to fast talk me into coming down and looking at the vehicle I was interested in. I explained how I knew what I wanted and how much I was willing to offer over the phone. I explained I lived an hour away and didn't want to waste anyone's time by driving there for no reason. She was more than happy to have "sales manager" Sean call me back. Sean called a half hour later. Sean had non of the information I gave Shirley. I had to go over everything with Sean now, trade, VIN#, etc...Sean talks price and we come to a round about number which I agreed to. I made an appointment to come drive and make an offer on the car (one again, they only had one of the type I wanted). Shirley and I make email contact on 2 occasions (verifying my appointment). I explained I would be there after I get out of work and head up around 3:30. I start the hour drive to Quirk. However now my drive is even longer because of a BAD SNOW STORM. I'm running about 10 minutes late. Who calls my cell phone at 3:34 to verify I'm coming, Shirley. I tell her I'm running late because of the storm, but I'm on my way. I enter Quirk, explain I have an appointment with Shirley or Sean. Salesperson brings Shirley out, we shake hands and she passes me back to salesperson, telling me he is one of their "Rogue specialist". I am now asked all brand new questions again. Salesperson has none of my prior info. given to Shirley or Sean. I give him info. Salesperson informs me within a minute, they SOLD that car. Not believing he was correct, I asked him to check again, explaining my correspondence and appointment. He returns and explains the car is sold. Looking out the window at the SNOW STORM I just drove in and now have to drive home in, I can't believe it. I ask to speak to Shirley. Shirley doesn't return to speak with me. Instead "sales manager" Keith (I think he was a Keith) comes over. I go over my whole appointment story. He apologizes. However I am not happy with just an apology. I wanted an explanation as to the reason I made an appointment, spoke with a manager, drove over an hour in a storm, spoke to an associate while I was driving in the storm to verify I was coming in the storm to drive a specific car. Sales manager then blames it on a lack of inventory removal from the internet. I am fine with that, I'm even fine with them selling the car, good for them. I am not satisfied that my appointment was verified 3 TIMES, when the car wasn't even there. I would of thought one of the 12 or so people sitting there doing nothing would of been asked to get the car ready for a customer coming in. I say this because there were no customers in the building but me, but plenty of sales personnel (SNOW STORM). Sales manger then tries to appease me and offers me a "left over 2014 Pathfinder" at "100 dollars over dealer cost" if I like it. That's fine and dandy. However the Pathfinder is at least 5000 dollars more than the Rogue, and out of my range. Then the Pathfinder they bring out is the one with all the options (more $$$). I feel I was the victim of a BAIT and SWITCH. The car wasn't there, they got me into the building, then tried to sell me a much more expensive "left over" vehicle. I asked for a phone call from the "Sales Manager". It's been over 2 days and there has been no attempt by Nissan, to email or call me. With todays easy way of car shopping, you can do all your research online and find what you want and for a price you want. This doesn't work when Dealerships try to use old techniques of LYING and selling you something you don't want. Don't waste your time here. Or do waste your time! Up to you. More
by Customer
Employees Worked With
Shirley, Sean, Keith
February 07, 2015
Nasar Bokhari on February 6th i bought 2015 Nissan Pathfinder SL .they are very very good i was feeling like i am dealing with family member very grate experience on February 6th i bought 2015 Nissan Pathfinder SL .they are very very good i was feeling like i am dealing with family member very grate experience i love to go back again and again spicily sales person Muhammad was very nice very help full .Best price Best Peoples More
by nasar001
Employees Worked With
Muhammad
January 25, 2015
felt very comfortable Steeve Cantave the sales associate was very friendly and listened to me telling him everything i was looking for in a car. He found just the one I was Steeve Cantave the sales associate was very friendly and listened to me telling him everything i was looking for in a car. He found just the one I was looking for. Thank you, I love my car. More
by sue s
Employees Worked With
Steeve Cantave
January 21, 2015
Excllent Review Quirk dealership Wanted to send a note to the dealership thanking them for their great service in buying my new Murano. Because of the change in design with this mode Wanted to send a note to the dealership thanking them for their great service in buying my new Murano. Because of the change in design with this model this year, the effort could have been far more difficult. I have purchased a car from this dealership before and have found it easy to work with and positive in every aspect. Pedro Aponte did a great job in showing me what was available among the 2014 Murano models. He showed me the 2015 also, but I decided on taking a 2014 because the discounts were amazing. Much better that other dealers I checked with. Jerry and Wilfredo provided great advice and really n=knew the numbers and how to give me a great car as an outstanding price. They were helpful in all regards, showing how the navigation and cell phone system worked. The car was in perfect condition on delivery. It's a great car. There was allot of follow-up to make sure everything was going well with the car. Pedro called me three times an all worked to get everything perfect financially. I highly recommend this dealership. It is positive, honest and truly committed to giving the customer a good deal fanatically and making sure the customer is satisfied. Thank you all....Bob Hilliard More
by RWHILLIARD
Employees Worked With
Pedro Aponte, Jerry, Wilfredo
January 17, 2015
Innovation that excites At Quirk Nissan of Quincy, I had a great experience delivered by the great customer service of Pedro Aponte and Wilfredo Bermudez. Their friendliness At Quirk Nissan of Quincy, I had a great experience delivered by the great customer service of Pedro Aponte and Wilfredo Bermudez. Their friendliness was very welcoming, and favorable. I would high recommend my friends and family to this dealership because I was comfortable and pleased with the professionalism delivered. Best, Emely Ramirez More
by Emely
Employees Worked With
Pedro Aponte & Wilfredo Bermudez
January 11, 2015
I recently leased a Nissan Rogue. Great Experience! I had a great experience dealing with Mike Morris. He is very knowledgeable and easy to deal with. I would highly recommend him and this dealership. I had a great experience dealing with Mike Morris. He is very knowledgeable and easy to deal with. I would highly recommend him and this dealership. More
by jmorris
Employees Worked With
Mike Morris
January 06, 2015
Best Experience Ever I have bought several cars over the years, but I have to say that my experience with Pedro at Quirk Nissan was the best ever. I have bought several cars over the years, but I have to say that my experience with Pedro at Quirk Nissan was the best ever. More
by Liz
Employees Worked With
Pedro
January 05, 2015
Very helpful Larry was very friendly. Traded in my old car and drove off in a 2015 Nissan Altima in about 24 hours. They even had the Patriots game on while I wa Larry was very friendly. Traded in my old car and drove off in a 2015 Nissan Altima in about 24 hours. They even had the Patriots game on while I was waiting. Would definitely recommend Larry to anyone looking for a new car. Very informative, very professional, a positive experience. More
by plynch
Employees Worked With
Larry
January 01, 2015
Excellent and so far very satisfied I Bought a 2015 Rogue SV today and your staff at the quirk dealership helped me greatly get into the right trim at the right price I am satisfied w I Bought a 2015 Rogue SV today and your staff at the quirk dealership helped me greatly get into the right trim at the right price I am satisfied with the deal. More
by Mike D
Employees Worked With
Mohammed Ezzeldin
December 29, 2014
Breathtaking I went into Quirk Nissan just to look at a car, and to my surprise I walked out with one the same night!!!Katherine was extremely personable, kind, ho I went into Quirk Nissan just to look at a car, and to my surprise I walked out with one the same night!!!Katherine was extremely personable, kind, honest and helpful. She went above and beyond to make sure I bought the best vehicle that suited my needs. More
by Yadira
Employees Worked With
Katherine Stalzer, Keith
