Quirk Mazda

Wanted to say thank you for the help I recieved purchasing my first new car or new to me. After speaking briefly via email with Ron regarding a pre-owned vehicle I had seen on line I came in and wa purchasing my first new car or new to me. After speaking briefly via email with Ron regarding a pre-owned vehicle I had seen on line I came in and was introduced to Jimmy the price was already discussed so no back and forth haggling. I would just like to express my complete satisfaction from everyone I dealt with at Quirk Mazda. Thanks again! More

After selling my car privately, I needed a new car fairly quickly. I had already decided I wanted to lease a Mazda 6. I had previously test driven the car at Quirk, and Jon Chesley was the salesman. Jon w quickly. I had already decided I wanted to lease a Mazda 6. I had previously test driven the car at Quirk, and Jon Chesley was the salesman. Jon was friendly, knowledgable and used no high pressure tactics. When I contacted Jon a few weeks after the test drive to let him know I was ready to lease a 6, the pricing we had discussed during the test drive completely changed. This despite the fact that their advertised lease for a 2013 Mazda 6 hadn't changed since I met with Jon weeks earlier. Their pricing is all over the map, and seems to bear little connection to their advertised deals. That is the big take-away when dealing with Quirk: they always advertise the lowest prices, but even taking into account the "fine print", they won't honor their advertised deals when push comes to shove. Jon made a last ditch effort to work out a deal with me by e-mailing me two lease scenarios, and he characterized those as his best, lowest prices (again, higher than the advertised lease specials on their website) and assured me that no other dealer could beat them. Well, I was able to lease a 2013 Mazda 6 at Mazda Gallery in Norwood for terms far better than what was offered by Quirk, and without any deception or ridiculous sales tactics. Gallery simply honored their advertised lease deal - imagine that! UPDATE: I received a call from my salesman, Jon Chesley, in response to this review. Jon expressed his disappointment with my experience at Quirk, and apologized for the missteps that led to me buying a car elsewhere. I want to emphasize that Jon was great to deal with. During our interactions, he was courteous, respectful and easygoing. I wouldn't hesitate to recommend Jon as a salesman. I think the issues that led to my unsatisfactory experience at Quirk have more to do with the managers above Jon who determine pricing, special offers, etc. I stand by my review, as it is an accurate portrayal of my experience. However, if you do go to Quirk Mazda, ask for Jon. More

My husband and I have been shopping and looking at new cars online. We finally decided it was time to go in. We expected the usual car buying experience. We were pleasantly surprised by the staff here. cars online. We finally decided it was time to go in. We expected the usual car buying experience. We were pleasantly surprised by the staff here. Our salesman was knowledgable, polite and patient. (our kids were a little out of control). They had a great selection and we were happy with the amount they gave us for our trade. Dave Shavali one of the sales managers was funny and treated us right. We left happy with our CX9. Coming here was not what I expected and I would highly recommend them. More

Quirk Mazda offered a great overall experience when I recently leased my 2013 CX-5. Salesman Kevin Chan and Manager Maulik Desai were both very knowledgeable about their products and options of whether t recently leased my 2013 CX-5. Salesman Kevin Chan and Manager Maulik Desai were both very knowledgeable about their products and options of whether to buy or lease. I appreciated the attention to detail and in depth explanation of the new vehicle. More

My overall experience at Quirk Mazda Dealership was great! As soon as I walked in the door, I was greeted by Phil who accommodated all my needs in looking for the perfect vehicle. Phil and Lydon's cust great! As soon as I walked in the door, I was greeted by Phil who accommodated all my needs in looking for the perfect vehicle. Phil and Lydon's customer service was exceptional! I bought the Mazda CX9 which is the perfect SUV that I need for my growing family. I am a satisfied customer with my purchase, but overall extremely happy and grateful for the help Phil and Lydon provided in my decision of purchase this past weekend. Thank you! More

I can't rate anything other than customer service and friendliness becasue there wasn't a single person in the dealership that ever communicated with me! I was there on 2/14/13 for approximately 20 min friendliness becasue there wasn't a single person in the dealership that ever communicated with me! I was there on 2/14/13 for approximately 20 minutes. I was in the showroom looking at vehicles, out on the lot, back in the showroom. Three times! It wasn't that busy and there appeared to be sales staff avaialbe. I would have been OK if someone had just told me they would be with me as soon as they could. No one did. Too bad. I went to another Mazda dealer the next day and am already driving and loving my new car! Good for Mazda sales over all. Very poor for Quirk. I live in Quincy but will be driving to Norwood for service. More

We were given an price quote over the internet, then when I called in they increased the price by $1000 and told me it was a misprint--and that they would not stand behind the price they had given me. Then I called in they increased the price by $1000 and told me it was a misprint--and that they would not stand behind the price they had given me. Then 5 days later they sent a $500 bonus discount. We called the dealership to confirm the validity of the discount, and were told that it would be $500 off our quoted price. We then drove all the way to the dealership, and once there we were told that the price we were given 5 days prior to the coupon was including the $500 discount and that they would not stand behind the price they had given us over the phone 1 hour earlier. They were not honest with their pricing, and they wasted a lot of our time. I would not recommend this dealership to anyone. More

Immediately after submitting the online request for a quote I received a call from Kevin Kwan, who was very informative, and knowledgeable about the cars I was interested in. When I came in to see the ca quote I received a call from Kevin Kwan, who was very informative, and knowledgeable about the cars I was interested in. When I came in to see the cars I was greeted by a test drive. Ray Ng was very great at guiding me through the process of financing, and options for tire, and insurance, warranty packages. Both Kevin, and Ray were professional, welcoming, and great all throughout the process. They were never pressuring or in a rush. I think I was more in a rush to get it all over with and on the road. It was a great experience. More

This was one of the best car servicing experiences I've ever had. Jeffrey was friendly, patient, helpful and professional. He explained everything that needed to be done to my car and even had the mechan ever had. Jeffrey was friendly, patient, helpful and professional. He explained everything that needed to be done to my car and even had the mechanic raise the car to show me the areas that needed work. He patiently answered all my questions and was patient and professional even when the mistake was mine. More

I just purchased a new CX-5 from Mo Desai at Quirk Mazda. Mo was great to work with. He responded to my emails and questions promptly and was very friendly throughout the process. This is the first car I' Mo was great to work with. He responded to my emails and questions promptly and was very friendly throughout the process. This is the first car I've bought almost entirely online. Mo made the process easy, and provided me with all the assurance I asked for that the price we agreed on was the price I would pay. I showed up to the dealership to sign the paperwork and there were no surprises. I walked out feeling great about my purchase. Mo even arranged for one of his team members to deliver the car to me the next day after they had it inspected and registered. Overall a great experience and I would definitely recommend Quirk Mazda. More