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Quirk Chevrolet
Braintree, MA
380 Reviews
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Showing 380 reviews
August 13, 2015
Be Careful All, Be very careful in utilizing the service team at this specific location. I recently brought in a 2005 Trailblazer for a 100k mile tune up/gener All, Be very careful in utilizing the service team at this specific location. I recently brought in a 2005 Trailblazer for a 100k mile tune up/general repairs and below is my experience. In speaking with Bob, I openly told him to fix anything that looks like it could break or go faulty on the car and within the engine. This included a 100k inspection, oil change, general inspection and specific instructions to fix any loose hoses or plugs. The total bill came to $3500 and was told that I will be safe for many miles to come. I was interested in selling the car at some point so also asked Bob what he thought the shelf life of this vehicle was and he instructed it would last at least another 100k miles (obviously would need the necessary improvements along the way). I was excited that the car would last that long and felt taken care of by this team of mechanics who I considered a partner of mine to help with my car. The car drove great out of the parking lot and felt stable. 5 weeks later I was driving to a business meeting and was on I93 when the trusted trailblazer suddenly shut off. I thought I had run out of gas however the gauge pointed to half way full. First off this was a dangerous situation to be in as cars are ripping past my window avoiding my dead car on the highway. In NO way should a well maintained chevy break down in the middle of the highway ESPECIALLY after getting $3500 worth of work 5 weeks earlier. After calling AAA and having it towed to the Woburn Chevrolet location they informed me that there were faulty fuel lines, faulty transmission lines, loose ball bearings in the front right tire and was on the border of not getting enough transmission fluid to the engine. They also advised me that I should in no way drive the trailblazer out of their location because it was unsafe. The trailblazer went from $3500 of repairs to a vehicle I could not drive. I had no accidents within the time of getting it fixed and drove the vehicle locally in an appropriate way. I told the group of Woburn mechanics that that can't be possible as I just had work on the car and they informed me that this is a common practice around some groups to leave small aspects of repairs out so that I would need to come back. I then called the Braintree location to speak with Bob who put me in touch with the service manager Jeff. Jeff...after hearing the initial story informed me that he thinks the Woburn location is trying to upsell me. After informing Jeff that my car died in the middle of 93, he's still trying to tell me that the Woburn location was upselling me! He then proceeded to tell me that Quirk doesn't do business like that and he would get things resolved only to not hear anything from Jeff. I called Jeff back and he informed me that I should pay for a tow from Woburn to Braintree for them to inspect where things went wrong but couldn't guarantee they would cover any charges. Now I am stuck between dealerships of who to trust and both sides are reluctant to at least help me figure out what's happening or cover a tow to the original location. Jeff just tells me he understands where I am coming from (even though he admitted he's never had a car die in the middle of the highway) and Woburn is asking for another 600 dollars & asking to remove my car! Now I am quickly thousands of dollars in the hole for a car that's AT MOST worth 5g's. I urge you to take your service business somewhere else and I also urge you to reconsider Chevy in general. At least ask them to take a look at your car before you rely on people who will pull moves like this to get returned business. Not only will I never go to this location again but I am done buying a Chevy. I cannot believe I was treated with zero help and cannot believe a well maintained 2005 could operate like this. I normally do not write reviews and have only been told by Jeff that he feels sorry about my situation so thought it was worth spreading the word as you evaluate where to bring your business. Cheers, Brett More
by Hitman
Employees Worked With
Bob & Jeff the service manager
July 23, 2015
One of the best car sale experiences I have had! Quirk Chevy staff are fair. honest and loyal. My salesman Shayne went above and beyond to help me. Thank you Quirk Chevy for being a positive role mo Quirk Chevy staff are fair. honest and loyal. My salesman Shayne went above and beyond to help me. Thank you Quirk Chevy for being a positive role model. More
by Things I Must Earn
Employees Worked With
Angela, Tareq Alallam, Shayne Dextrauder
July 23, 2015
Leasing Professional Polo Gonzalez got the deal done After a difficult beginning working with the Lease Internet Manager Greg, who almost lost the deal by telling me an untruth, Polo came in, worked with After a difficult beginning working with the Lease Internet Manager Greg, who almost lost the deal by telling me an untruth, Polo came in, worked with me, and saved the deal. He spent time explaining the incentive program, but in the end, he worked with the finance manager George, and got the deal done. He is an extremely conscientious young man, and Quirk is lucky to have Polo as an employee. You should have many loyal employees like this one, and one who cares about the customer. I also worked with Angela who was extremely professional. I would work with Quirk again, based on my experience with Polo. More
by volvophile
Employees Worked With
Polo Gonzales and Angela ???, Polo Gonzalez
July 19, 2015
Excellent costumer service!! I'm super satisfied with my red Silverado 2015 and very happy with the experience that i've had with quirk Chevrolet and the team of vendors, especia I'm super satisfied with my red Silverado 2015 and very happy with the experience that i've had with quirk Chevrolet and the team of vendors, especially with the care of Fernanda starr which enabled a quick and efficient transaction. She impressed me with extensive knowledge about each car and on the best deals, Fernanda and Sergio were very helpful to my needs. I got the truck in June 2015 and the whole process was done over the phone because I live in marthas vineyard island and i just had a baby, thereby preventing my going to the dealership. they brought the car up to where I live, which greatly facilitated my life!! the service they provided me was exceptional, very professional and friendly. i recommend quirk chevrolet, Fernanda Starr and Sergio for any future buyer. More
by Roseli Azevedo
Employees Worked With
Fernanda Starr and Sergio
July 01, 2015
Hipolito (polo) Gonzalez is a super salesman! Polo was very helpful and understanding to my needs in finding a vehicle that was safe and suitable for my family. The service he provided me was outs Polo was very helpful and understanding to my needs in finding a vehicle that was safe and suitable for my family. The service he provided me was outstanding and very professional yet very friendly! I'm very super satisfied with my Equinox and couldn't have had a better experience shopping for a vehicle at quirk Chevy in Braintree! More
by Keljac72
Employees Worked With
Hipolito (polo) gonzalez, Polo Gonzalez
June 30, 2015
good experince my friend bought an equinox a weeks ago ...she happen to give me a ride home because my old car had to stay at the shop ....after riding with her in t my friend bought an equinox a weeks ago ...she happen to give me a ride home because my old car had to stay at the shop ....after riding with her in told her I'm going to mine ...next day I decided to start shopping for one ,I stopped by quirk chevy and found a great selection of equinoxes until my salesman karim walked up to us and I asked if we needed any help with finding a car ..he was very nice and respectful showed us good a mount of suvs until we found my favorite color gray ,,,karim was pretty straight Forward when we start discussing payments got me where I needed to be without a whole lot of haggling ..overall was a great experience thank you karim and quirk for the exceptional service More
by dalba28
Employees Worked With
Karim Algohari Algohari
June 29, 2015
1st rate Dealership I just purchased a 2015 Silverado from Quirk Chevrolet. All phases of the dealership were professional and courteous. My salesman Ali Brahmi was excep I just purchased a 2015 Silverado from Quirk Chevrolet. All phases of the dealership were professional and courteous. My salesman Ali Brahmi was exceptional, thoughtful, to the point (no xx). He exceeded my expectations when I left personal belongings in the car I traded, yet the next day everything was returned. All phases were great as well as the finance department. I wasn't pushed/pressured into anything. I new the truck I was purchasing had a scratch on it before signing the deal. This also was taking care of by there detail people. I want to thank them for that as well. More
by Ralley2truckguy
Employees Worked With
Ali Brahmi
June 20, 2015
Efficient and easy Just bought a new Silverado, couldn't be happier. Our salesman, Chinny Nwanegbo, was a pro and took care of everything, including the tricky double tr Just bought a new Silverado, couldn't be happier. Our salesman, Chinny Nwanegbo, was a pro and took care of everything, including the tricky double trade in (my old Silverado and Corvette.) Quirk is a great place to buy a car. More
by macdonald2188
Employees Worked With
Shayne Dextrauder
June 17, 2015
2015 Tahoe Polo Gonzalez made our car buying experience positive as he was able to provide professional experience with honest and straight forward information. Polo Gonzalez made our car buying experience positive as he was able to provide professional experience with honest and straight forward information. We will absolutely recommend him to family and friends. We are very particular about customer service and Polo was exceptional. We hope to buy another car from him in the future! More
by FEJN
Employees Worked With
Polo Gonzalez
June 06, 2015
"Vincent" Chinny Nwaneqbo is great! Just bought a new Chevy Equinox and had a great experience overall. Vincent was extremely helpful in going out of his way to make sure I had a great e Just bought a new Chevy Equinox and had a great experience overall. Vincent was extremely helpful in going out of his way to make sure I had a great experience. Would definitely recommend this place to anyone interested in buying a new car. More
by Cory
Employees Worked With
Chinny Nwaneqbo, James Thorp, Vinny Nwanegbo
