Quirk Buick GMC

loved our sales woman! Our Sales woman, Lena Groeneveld, was awesome. We weren't quite sure if we were going new or used or which vehicle we really wanted. After exploring w Our Sales woman, Lena Groeneveld, was awesome. We weren't quite sure if we were going new or used or which vehicle we really wanted. After exploring we negotiated a great deal on 2016 Acadia!! We are thrilled! More

Pushy pushy My Husband and I went in looking for a truck. The sales man we worked with was very pushy... Felt as though we were being told we needed to make a dec My Husband and I went in looking for a truck. The sales man we worked with was very pushy... Felt as though we were being told we needed to make a decision right then and there on the first vehicle we were shown which was out of our price range. I didn't like the way I was being spoken to. I got a bad taste in my mouth about the place as soon as he started talking with us. He also stated "Most people don't come back when they say they are going to look around a little" I'm wondering why that is? isn't that putting your dealership down and making people think there is a reason for that? I would not recommend this dealership. More

Emergency call Received a call 4 times from the same number within one minute. Thinking it was an emergency, I stopped everything I was doing and called the number. Received a call 4 times from the same number within one minute. Thinking it was an emergency, I stopped everything I was doing and called the number. The call was answered and no one spoke. I hung up and checked that my family was safe and not involved in an emergency. I tried the number a bit later and Quirk answered. I asked why I was called 4 times within a minute. The response was, I don't know but probably to tell you that your car was ready. I was annoyed. I asked that the service manager (Sean) meet me in 5 to 7 minutes at the service department. They responded OK will do. I got there 6 minutes later and told them who I was and to give my Wife the car and I will talk with Sean. The adviser started ignoring my Wife and spoke to me with excuses and I asked if she was Sean, No she responded so I asked her to check my Wife out so she can leave and where is Sean. She responded in the other building. I asked to get him. She checked out my Wife and called Sean and told him "He is here and wants to see you" I waited, which is what I was trying to avoid in the first place. I waited longer and I could not wait any more. I asked for the GM's name an the adviser did not know. I went to another desk and got Michael's (the GM) information and left.I called Michael and he was not there. I will call him 06/25/2015. I will let you know how it goes. As I was getting into my car the adviser told me that he was coming now to which I responded it was too late I had to go. I was made to think, if but for 10 minutes, their was an emergency in my family due to the poor customer service of a dealership. More

negative I purchased a vehicle in February and I am completely dissatisfied with the finance department. I was told by Steve that Quirk would be registering I purchased a vehicle in February and I am completely dissatisfied with the finance department. I was told by Steve that Quirk would be registering my vehicle and sending the plates to me. They "guestimated" what the registration fee would be and told me I would receive a check for the difference. I did not request this option and have no idea why the dealer does so. They seem completely unorganized and are unable to do this task . They did not get the plates to me in a timely manner and I have called on the status of the refund check 5 TIMES and have been blown off by Steve 4 or the 5 times I called telling me he just needs a few more minutes to figure it out. I also insisted on speaking to his manager and of course the manager just stepped out of his office and he would call me right back......Still waiting. Oh wait, just got a call from Steve that my check is in the mail. Pretty pathetic customer service. More