Queensboro Volkswagen

sebastian is the best. He is very patient, friendly, and love his job. The price they offered is Ok. We just felt so uncomfortable when we signing all the papers. love his job. The price they offered is Ok. We just felt so uncomfortable when we signing all the papers. More

Great service especially getting the inspection done also. Highly recommended to others I know. The service department went above and beyond to make sure my car was safe to drive also. Highly recommended to others I know. The service department went above and beyond to make sure my car was safe to drive More

I was driving home from JFK in a rainstorm and all of a sudden water came gushing down from the ceiling! I had no idea what caused it. I drove straight to the Queensboro VW without an appointment with hope sudden water came gushing down from the ceiling! I had no idea what caused it. I drove straight to the Queensboro VW without an appointment with hopes that the problem could be taken care of. They were really busy but Chad was able to slip me in and they took care of the issue within an hour! Chad was amazing, he was professional, friendly and very efficient, they are lucky to have him! Thank you Chad!! More

Everyone was a good sales. Nothing is possible.Thanks for everything and I hope we will keeping on in touch.Al the best 🍀👍. Krzysztof Knapik Thanks you Gus! everything and I hope we will keeping on in touch.Al the best 🍀👍. Krzysztof Knapik Thanks you Gus! More

Very friendly staff.. helpful in everyway. Would recommend for sales and or service. They gave me a good deal on my Golf GTI as well my Trade-in! Thanks guy! recommend for sales and or service. They gave me a good deal on my Golf GTI as well my Trade-in! Thanks guy! More

Thank you team Queensboro VW! It is always a pleasure. They consistently provide great communication and great service. I highly recommend this team and location for any and all car needs. They make my They consistently provide great communication and great service. I highly recommend this team and location for any and all car needs. They make my 2011 Touareg feel like it's brand new :) More

I got a good deal on my Atlas and everything was taken care of very quickly - I spoke with Evan in the morning and drove away that evening with my new Atlas -outstanding!! I can't give 5 Stars though, th care of very quickly - I spoke with Evan in the morning and drove away that evening with my new Atlas -outstanding!! I can't give 5 Stars though, the dealership is a little shabby, and Evan although extremely helpful and a nice guy really didn't know too much about the car's technology or what was included in my package. I appreciate that during COVID buyers can't expect the same treatment as we used to get but I do think that basic knowledge of the options available and how they work should be standard training. More

Jonathan is a great sale person, very professional, very friendly, his customer service is awesome. I will recommend Queensboro Volkswagen to friends and family and i will recommend Jonathan as well.. Thank friendly, his customer service is awesome. I will recommend Queensboro Volkswagen to friends and family and i will recommend Jonathan as well.. Thank you so much!! More

Muhammad Ali discussed my lease buy-out and extended warranty options as long as I wanted and didn't pressure once I had decided. I was treated fairly and respectfully, and he gave me some concessions t warranty options as long as I wanted and didn't pressure once I had decided. I was treated fairly and respectfully, and he gave me some concessions to sweeten my part of the deal. Rafael Diaz was knowledgeable and approachable. I recommend working with them. More

I am going to tell you a story. I have a 2006 Touareg V8. I tour the country in my Touareg. And this SUV serves me well. I have had so many dealerships service this machine. She is a beast now, over 230k I tour the country in my Touareg. And this SUV serves me well. I have had so many dealerships service this machine. She is a beast now, over 230k miles and looking for 500k when I am done. Unstoppable VW. You cannot go wrong with a VW. So, this was a different experience. Scheduling was not easy, but end result was what was needed and delivered. In the meantime, the service department has difficulty in communication. I needed to know if I needed a new battery. The team did not, or could not tell me the condition of the current battery. They replaced it non the same. And the estimates of the battery replacement service went from $227 to $425 during the visit. On scheduling the appointment there was no mention of a labor charge, but I got $159 for my visit. I have had the car rebooted several times in the past, to correct weird issues. Never required tech to do anything, German engineering correct faults on its own. So not quite sure what the service department provided for a $159 labor charge. I shared the experience with the service team, and they offered me a car wash for my inconvenience, which normally offer to all service appointments, so not sure where they were going. Then worked on an upsell for future business in exchange for poor customer service. Whiskey-Tango-Foxtrot. More