Queens Auto Mall, Inc. - Used Car Dealership New York

The biggest xxxxxxxx ever I called this dealership to ensure that the car I saw listed online was indeed available and ready for test drive. The guy on the phone checked and sa I called this dealership to ensure that the car I saw listed online was indeed available and ready for test drive. The guy on the phone checked and said it was. I told him it would take me over an hour to travel there by LIRR, to which he said they would be there waiting for me. When I arrived, they nonchalantly told me that the car wasn't actually there and then tried to up-sell me on other cars that were 50% more expensive. When I asked the so-called manager to reimburse my travel expenses, he not only said no and expressed zero contrition, but also started insulting both my husband and I, shouting sexist, vulgar remarks at me as I walked out of the dealership. Businesses like these shouldn't even be licensed to operate. Absolutely disgusted by the experience. More

Ray was very patient Salesman Ray was great at helping us find a Bmw 5 series that we liked and fit our budget. Credit score wasn't great but they definitely hooked us up. Salesman Ray was great at helping us find a Bmw 5 series that we liked and fit our budget. Credit score wasn't great but they definitely hooked us up. Entire process was long but hey it was well worth it. Thank you guys so much. More

Very superb!! From the time I walked through the door my salesman Ray welcomed us and introduced himself very cordially. The process was not long and excruciating a From the time I walked through the door my salesman Ray welcomed us and introduced himself very cordially. The process was not long and excruciating as people make it seem. I would definitely refer my friends and family to check them out! If I can give him more than 5 stars I definitely would! More

Great and wonderful! I had a wonderful experience with my salesman Ray and the team! I was skeptical to go to a dealer but after this experience I realized I do not have t I had a wonderful experience with my salesman Ray and the team! I was skeptical to go to a dealer but after this experience I realized I do not have to be. Everyone was warm, helpful, and knowledgeable. I will definitely be going back! More

Spectacular Service! Let me just say I had a wonderful experience at Queens Auto Mall. RAY is the epitome of a great salesman. Super friendly, helpful, and willing to help Let me just say I had a wonderful experience at Queens Auto Mall. RAY is the epitome of a great salesman. Super friendly, helpful, and willing to help us in any way. He explained everything to us and made us feel comfortable. More

Good experience The inventory was great but could have had more options. I was greeted from the time I entered. Overall great experience. Good fast paced service. The inventory was great but could have had more options. I was greeted from the time I entered. Overall great experience. Good fast paced service. More

Very dishonest sales techniques and very rude. If I could give this pace no stars I would. I was eyeing this dealership because of their low prices. I wanted a 528i BMW. It was priced a 19k. I had If I could give this pace no stars I would. I was eyeing this dealership because of their low prices. I wanted a 528i BMW. It was priced a 19k. I had a great credit with a fico score in the high 700,s. I was told the car I saw online was available. I told them on the phone that I was traveling far from Long Island and they said oh you will get the car that day no problem. When I got there the car wasn't available. I told the salesperson Amit that my car payment that suits me would be in the $300's. He then told me that this 19k car would be inflated to the low $30k after interest!! I knew my credit was good so I knew this was a shady technique. They actually had the brazen audacity to tell me that I was approved for a loan with an interest rate at 25%!!! What a bunch of con artists, thieves. Theses low priced luxury cars online are not priced as advertised. Their objective is to get you in the door, gain your interest in a luxury vehicle, pad on your payments at the highest interest rate possible so they can pocket a hefty income at your expense, no matter how good your credit is. The financing manager was a lying rude imbecile as well. They want to pull the wool over your eyes and rob you blind. Their luxury cars have high miles as well. Before your term is up your car will have depreciated in value and you will be paying $500-600 monthly on an old aged model worth nothing with declining parts. Needless to say I got out of there and never returned. 2 days later I found an honest luxury car dealership on Long Island from car gurus website. I got the 528i BMW 2012 that I wanted with a 2.5% interest rate. Stay away from these people. They are inconsiderate people who have no regard for anyone. I'm going to report them to the BBB for their dishonesty. They are the worst!!! More