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Queens Auto Mall, Inc. - Used Car Dealership New York
Richmond Hill, NY
438 Reviews
Queens Auto Mall opened its doors over 30 years ago as one of the first and only licensed auction houses in the New York, New Jersey, Connecticut tri-state area. We remain to this day a licensed auction house, and much more. We have evolved to become one of the top pre-owned car dealerships on the east coast, with a massive indoor showroom located in the heart of Queens.
We now have financing available for all credit situations - good credit, bad credit, or no credit, we have lenders ready to help! Fill out a credit application online today to see how we can help you get approved, with no obligation or impact to your credit score.
At Queens Auto Mall, you will find quality pre-owned vehicles at wholesale auction prices. Choose from over 500 vehicles covering all makes and models, including BMW, Mercedes-Benz, Infiniti, Nissan, Honda and much more. Call our team of sales professionals to make your appointment today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 438 reviews
August 26, 2017
Awful experience awful service For my first car buying experience, it was awful. I went in too excited which is every salesman dream. Not only did I get screwed with prices and rate For my first car buying experience, it was awful. I went in too excited which is every salesman dream. Not only did I get screwed with prices and rates, but I got screwed by a car that has been nothing but a headache while only owning it for less than 2 months. I've had to put in 500$ (after warranty coverage) into the vehicle. After the fact I had to bring the car into to queens on 3 different occasions for "service ", when I always got it back with more problems. And when I called today after being put on hold for close to an hour and being tranferred all around, I explain to the GM Ray my problems and all I get is "I'm liestening but there's nothing I can do about it" with a small chuckle. He and all of his emoyees have not been accomadating at all. Be SMART and do not buy from here, it's a munch of lying city xxxx. More
by Itsadelle
August 13, 2017
Liars about the price!!! We saw a 2008 Porsche Cayenne on Autotrader.com advertised for $13,980. After two hour drive the sales person named "L.S." refused to sell me the ca We saw a 2008 Porsche Cayenne on Autotrader.com advertised for $13,980. After two hour drive the sales person named "L.S." refused to sell me the car for the advertised amount. So I asked to speak with his manager who he reluctantly introduced. "Dean" the manager calmly took my facts and went to speak to o"another manager". When he came back he insisted that the advertised price is only valid after I make a $2,000 down payment on top of $13,980. So this is the essence of my visit, but all the B.S. that I had to listen to was simply idiotic. I.e. "hey, we are in Brooklyn, you cannot buy it in cash. You need to finance so we get our kick back at the end. That's how we make our money. We do not mark up our cars a single dollar, I swear" (quote by the sales guy L.S.)...and much more! I wished them a good day and left but L.S. was too rude to accept my good-by handshake! More
by NJCarBuyer
Employees Worked With
Sales Person "L.S." and Manager "Dean"
August 06, 2017
Very professional and honest people! Got our Lexus from Reden which is an exellent car and a sales consultant. Very honest and will help you in every which he can. When you go to Queens Got our Lexus from Reden which is an exellent car and a sales consultant. Very honest and will help you in every which he can. When you go to Queens Auto Mall look for Reden and you can't go wrong. Best sales consultant and they have the best cars too. I'll be back again to buy cars from him. More
by Junmagat
Employees Worked With
Mr. Lucas, Raden Doria
July 10, 2017
great job ..... no xx Purchased a car there a few months ago, had the easiest transaction ever, no xx no push around. just straight business handled by a great salesman his Purchased a car there a few months ago, had the easiest transaction ever, no xx no push around. just straight business handled by a great salesman his name was Ricky He was upfront, very knowledgeable and professional. Since then i have recommended him to lots of my family and friends. so for your next car purchase make sure you check QAM and ask for RICKY More
by eddiewilbert2017
Employees Worked With
RICKY R
July 03, 2017
emily6 Thank you Jose & John the managers you guys were very helpful I will definitely refer my family & friends to you guys at queens auction. I loved that Thank you Jose & John the managers you guys were very helpful I will definitely refer my family & friends to you guys at queens auction. I loved that they made my life a little more easier More
by alexa6
Employees Worked With
Jose and John
July 01, 2017
Communication is lacking... No effort to provide information I was very interested in a car, had cash in hand and ready to do business on a car that seamed like a good deal. Unfortunately, the pictures that wer I was very interested in a car, had cash in hand and ready to do business on a car that seamed like a good deal. Unfortunately, the pictures that were posted on the internet were less than adequate. I made several attempts and spoke with multiple people and explained my situation. I live almost two hours away, and I was willing and ready to drive up there... HOWEVER, I just needed to confirm that the car fax they posted was correct for the VIN number of the car. The CarFax they had posted said it had 2 owners and zero accidents. Before I spent the money on purchasing my own car fax, I needed BETTER pictures because it looked like the car may have some significant blemishes across the whole hood (it looked like paint dulling or the clear coat was etched), also it looked like either a dent in the quarter paned or a funky reflection. I explained to both Bonita and Mercy that I was not interested in any vehicle that was not in "excellent' condition, and that I would be disappointed if I traveled the two hours to their store to find a banged up car; in which case I would not purchase it. I needed clearer pictures to justify purchasing my own CarFax for the car before I traveled up (trust but verify). Instead, I kept getting pictures sent to me that were the same pics already posted on the website. I kept asking and re-stating WHAT and WHY I needed; but kept getting the same thing. I finally told Mercy it was obvious they did not read any of my requests, and either couldn't understand or didn't care to take the time to give me the information that I needed. her response was "...all the pictures we have are what is online". HOW HARD IS IT TO TAKE A CELL PHONE PIC OF THE HOOD AND TEXT IT TO ME! From there I lost interest in the car, and sealed the fate for this company with respect to my business. I'll NEVER go with these guys unless they are giving away the car. And even then, probably not! More
by RuggerRick
Employees Worked With
Bonita John and Mercy Hernansez
May 27, 2017
A freaking joke! This place is not worth visiting. The way they run their bussiness is a joke. All the salsmen were rude and seem like they had no experience. The mana This place is not worth visiting. The way they run their bussiness is a joke. All the salsmen were rude and seem like they had no experience. The managers were just as stupid. No one is intrested in giving you all the info you need, they're just intrested in stealing your money. I came here on May 20th. I would never reccomend someone to come here, and I hope they go out of bussiness! More
by JDR116
Employees Worked With
Nick E, Andy Styli, Patrick Perry
May 23, 2017
THE WORST PLACE TO GO BUY A CAR. I came to buy a car from them...and i lived in ct...1.5 hours away, i came with then intention to buy the car, i come there the car isnt ready and the I came to buy a car from them...and i lived in ct...1.5 hours away, i came with then intention to buy the car, i come there the car isnt ready and the seller jay was the worst and their finance manager got fired cuz he must have been some stupid idiot...they treated me as if i came to waste their time and had no consideration for anything...they tell me while im doing paper work the car will be pulled out, so i said ok, 45 mins later no one did xxxx, they were all xxxxing horrible and i would never go there again...i came for the car and spend money and its like they judge me by what i wear just because im not buying a xxxx bmw or,mercedez.....ON TOP OF THAT, THE GOD xxxx STORE MANAGER TRIED TO BRIBE ME WITH $100 to write a good review. You people are the worst and i will make sure i let people know how much of a bad dealership you are.....u dont care for your customers. Your service sucks xxx...if i could give u a -5 i would because it was that bad like im 1.5 xxxxing hours away why couldnt u get the car ready. Point is, ill never go back the worst experience ever as well as my seller jay More
by Raheem236
Employees Worked With
JYANIQUE aka JAY Serrano
May 17, 2017
Different prices then what is announced I found a car thru auto trader.com , Called , made sure the car was available . Travelled 1 hour to get there , when i got there , the announced price I found a car thru auto trader.com , Called , made sure the car was available . Travelled 1 hour to get there , when i got there , the announced price of $10980 jumped to almost $18000 ! they said to get the price of $10980 i had to finance! on top of that i had to put $2000 down on top totaling $12980! Real scam advertising. Don't be fooled! Its not worth it and the quality of their cars are super low anyways. More
by leo
Employees Worked With
Sue
May 12, 2017
Please Avoid the delearship You will see cheaper price online but the real price is 2000 more on each vehicle . For E.g. If you like any car for $20K online but on table you need You will see cheaper price online but the real price is 2000 more on each vehicle . For E.g. If you like any car for $20K online but on table you need to add $2k more so final price is $22k before tax & tags . No one allowed for test drive any car until you approved for the finance . All used car machine was rusting & without any detailing. Please don't waste you hard working money to Queens auto mall. Prefer to pay few thousands more to other reputed dealer with peace of mind. Their salesmen RAY was nasty, rude & abusing person. Their online lower price is just to attract people to their place but you will be surprise their real color when you visit them . Please avoid this dealership . More
by KJose
Employees Worked With
Larry, Ray M
