Quebedeaux Buick GMC - Service Center

I took my truck down for new outer tie rods to be replaced and an alignment. They didn't grease them, broke one tie rod, and didn't install cotter pin on the other. I dropped my truck back off a sec replaced and an alignment. They didn't grease them, broke one tie rod, and didn't install cotter pin on the other. I dropped my truck back off a second time from 8am till 3pm. Only to be told the part wasn't in yet. Days go by no call on part. I fixed the truck myself. And I'm out 320.00 for xxxx service. I wouldn't take my vehicle their for an air freshener. Let alone service. More

Horrible, Took two months for the repairs. More than double the money of what was stated, no communication, Hope I don't have to go back. Have been a customer for over 25 years. Purchased 4 trucks and double the money of what was stated, no communication, Hope I don't have to go back. Have been a customer for over 25 years. Purchased 4 trucks and one car and can't believe the service I had. Finally had to go to the general manger to get my truck back. Appalling service. Their slogan is "Way to go Quebedeaux", but it should be "Wait to go Quebedeaux". I thought at the very least 1200.00 estimate I was given would have been cut in half instead it was more than doubled to $2900.00. Royal GMC is where I will go from now on or up to Phoenix. Disappointed. More

I’ve taken my car multiple times to this dealership to get serviced and each time they have had my car from 7:30am-6pm. For an oil change and to check tires. Each with making appointments. Their excuse wa get serviced and each time they have had my car from 7:30am-6pm. For an oil change and to check tires. Each with making appointments. Their excuse was that they needed to order parts (the oil) and wait for approvals(the coverage I have on my tires/wheel), which I feel if I make an appointment for those things, shouldnt they already have been prepared for those ? Which they responded no, I would need to call and tell them to order the oil to that it doesn’t take 10 hours for them to do it themselves. As a paying customer I’m wondering why I would need to this extra work when it should be their job to provide services (which I had an appointment for ) in a timely manner. Around 2:30 pm I was called to see if I had a different first name because they couldn’t verify I had purchased from them, but that I had gotten approved anyways and that my car should be ready later that day. I never received a call later notifying me that my car was ready for pick up. What I had to do was go right before they closed on the slight change that it was going to be ready. I walked in and right away they said “okay let me get your keys” which I asked “so this means my car is done? Because I didn’t get a call” (again this is for an oil change and for them to check for a tire leak) the person helping me said he had to leave and hoped someone would have called me to let me know my car was done. It comes as a great inconvenience to me because I was out a car, and couldn’t complete my daily tasks because I had to prioritize around the thought and chance that I would need to pick up my car which I didn’t have a ride to (their shuttle service stops around 4pm I believe). Then for them to tell me I’m the one who needs to call and tell them to be prepared so they don’t keep it from 7:30-6pm. All my servicing experiences have been dreadful and I hate to be that person but I do not feel that I was taken care of properly. More

I just moved it o Tucson and had to service my Yukon. Landyn was very nice to work with and made the Experience at a new place worth it I will definitely be back again Landyn was very nice to work with and made the Experience at a new place worth it I will definitely be back again More

Service Dept: Prompt, courteous, efficient. Ready ahead of schedule. Very happy with our visit: Thanks Justin! of schedule. Very happy with our visit: Thanks Justin! More

Jason helped check me in and managed my service needs.I Jason helped check me in and managed my service needs. I have to say he is a huge improvement over the last service tech I had assist me several mo Jason helped check me in and managed my service needs. I have to say he is a huge improvement over the last service tech I had assist me several months ago. Way to Go Quebedeaux ... hiring better techs. More

I will take my truck to Dodge from now on 5 days to get my truck back from Quebedeaux. my truck back from Quebedeaux. More

The service team did a great job. Waiting room with TV sucks! Cartoons playing the whole time. Come on. Everyone has a personal device. No need for TV. Old school. Check luxury dealers. No TV blari sucks! Cartoons playing the whole time. Come on. Everyone has a personal device. No need for TV. Old school. Check luxury dealers. No TV blaring. Besides, no one watching the TV. More

The appointment was on Time, the service Excellent, my family and I had a great experience family and I had a great experience More

Well they got my car done nice area to wait no issues what else can you say what else can you say More