Quebedeaux Buick GMC - Service Center

Great service. Friendly and helpful staff. We have purchased multiple vehicles and have been very satisfied. purchased multiple vehicles and have been very satisfied. More

I have heard horror stories regarding there service dept. but wanted my own opinion on that. Recently purchased a Jeep at Quebedeaux Buick GMC - Took it in to get service, I mentioned to the service advisor but wanted my own opinion on that. Recently purchased a Jeep at Quebedeaux Buick GMC - Took it in to get service, I mentioned to the service advisor what excatly needed to get done in the morning. A full day pass and no call from the service dept. I then called in to get a status on my Jeep and service advisor mentioned that no problem was discovered after I clearly explained exactly what I took it in for. Picked up my Jeep then proceeded to speak to the manager to get his input on the situation and of course he said the right things to me to diffuse the situation. It is been over a week and haven't received a follow up call from anyone on a quote or if they ordered the part or anything. If this is the kind of customer service I will be getting after purchasing the extended warranty at this dealership then beware and pass on that. Very disappointed on my experience there again I heard horror stories of the service dept. loosing peoples vehicles and cars getting stolen from there. I guess some of that is true. More

Excellent professional customer service from service consultant Tomas Miranda on 19/23/21 John Fiore and John Hicks demonstrated outstanding professionalism in answering any and all question with the consultant Tomas Miranda on 19/23/21 John Fiore and John Hicks demonstrated outstanding professionalism in answering any and all question with the purchase of my 2021 Encore GX. Quebedeaux’s team is of the highest quality in knowledge and customer care. Thank you Janett Carbajal More

Justin King was easy to work with. He understood my car issues. A Great Guy. issues. A Great Guy. More

I use Quebedeaux to service my GM cars. Their service rating is 4 1/2 stars. Since the ratings 4 or 5 I will opt for 5 stars. However, I have some recommendations: 1. in the past the dealership listed th rating is 4 1/2 stars. Since the ratings 4 or 5 I will opt for 5 stars. However, I have some recommendations: 1. in the past the dealership listed their prices for several services they performed like oil changes, batteries, transmission, brake, power steering, coolant fluid exchanges and many more services. I think Quebedeaux should reinstate the service cost list to keep their customer's better information on what to expect. The service area was remodeled but they forget to provide a space for customers who are physically challenged to include a place to sit while they discuss the services they desire with their service advisor. I also noticed they did not provide seating for their service advisors. The Starbucks coffee area was not well stock, hot cup protectors where not available nor were cups, or some coffee creamers. However, a nice lady between the parts and service departments got some cups stocked the other items were not available. The dealerships Meet our staff list has for the most part been removed? Quebedeaux appears to be making changes and may need some more time to get all services up to par. More

Jim Peterson was extremely courteous, professional and kept me up to date on my sons truck. Thank you very much. kept me up to date on my sons truck. Thank you very much. More

Can’t get a firm price up front on service. Very frustrating! Also var was parked by employee so close to next car (4x4 truck) he hit my car while exiting. All his fault, but should have never happe frustrating! Also var was parked by employee so close to next car (4x4 truck) he hit my car while exiting. All his fault, but should have never happened if my car was parked Wright. Now I have another 10-20 hours I have to deal with repair. Not vey happy More

Greeting and Checkin by service manager was prompt and efficient. Waiting area and restroom is clean and well-appointed. Love the option to txt the service manager with questions! efficient. Waiting area and restroom is clean and well-appointed. Love the option to txt the service manager with questions! More

Not time efficient in responding to owner’s concerns and addressing owner’s issues. They damaged the vehicle, during the fog light repair and refused to accept, and fix their negligence in care of the vehi addressing owner’s issues. They damaged the vehicle, during the fog light repair and refused to accept, and fix their negligence in care of the vehicle during the repair process, More

Unorganized and unprofessional, I was mistreated, disrespected, ignored by having me be interrupted and cut me off as I was trying to explain the issue my vehicle was having to help other customers disrespected, ignored by having me be interrupted and cut me off as I was trying to explain the issue my vehicle was having to help other customers as if I didn’t wait my turn to be helped patiently and I was extremely upset with their customer service. I feel like buying from here was a great experience but the experience at service makes me not want to buy from here again unfortunately. It was the WORST experience I’ve ever had as a customer at any service depart I have ever dealt with. More