Quebedeaux Buick GMC - Service Center

Terrible place nothing but crooks. Below is a letter from the dealership that actually fixed the problem this place caused. They do not stand behind their work and if you write a bad r Below is a letter from the dealership that actually fixed the problem this place caused. They do not stand behind their work and if you write a bad review they contact your boss. Branden GOOD MORNING AND TO WHOM THIS CONCERNS, MY NAME IS LAUREN AND I TOOK CARE OF MR. HANSEN WHEN HE CAME IN. ON APRIL 21 HE CAME UP BEFORE WE WERE OPENED AND HE HAD OIL POURING OUT OF THE FRONT END OF HIS TRUCK . HE STATED THAT THE TURBO HAD JUST BEEN REPLACED AND ASKED US TO CHECK IT OUT. AFTER WE CLEANED UP SOME OF THE OIL WE VERIFIED THAT THE TURBO RETURN WAS THE PRIMARY LEAK BUT IT WAS ALSO LEAKING FROM THE GASKET ON THE RETURN THAT MOUNTS TO THE BOTTOM OF THE TURBO. WE ALSO FOUND BOLTS MISSING IN HEAT SHIELDS AND SOME BOLTS WERE HALF WAY BACKED OUT . WE TOOK PICTURES (WHICH ARE ATTACHED TO THIS EMAIL) AND I TOLD HIM THAT I WOULD CALL THE SHOP BECAUSE THEY WOULD STAND BY THEIR WORK AND WOULD GET IT TAKEN CARE OF FOR HIM. I CALLED THE QUEBEDEAUX BUICK DEALERSHIP THAT HE PURCHASED IT FROM AND SPOKE WITH ADAM HENSLEY, WHO SAID THE REPAIRS SHOULD BE DONE UNDER WARRANTY. I LOOKED UP GMC POLICY (WHICH IS ATTACHED TO THIS EMAIL) AND I FOUND THAT I COULD NOT. I CALLED ADAM BACK AGAIN AND WAS TOLD TO SEND A ESTIMATE WHICH I PROVIDED. I WAS THEN CALLED BACK LATER AND TOLD IT WOULD BE A CUSTOMER PAY DUE TO THE TRUCK REPAIR BEING DONE UNDER ANOTHER NAME AND THE WARRANTY WOULD NOT APPLY TO MR HANSEN. I TAKE A LOT OF PRIDE IN MY JOB AND I TAKE A LOT OF PRIDE IN DOING RIGHT BY MY CUSTOMERS, AND I WAS EXTREMELY DISAPPOINTED HE WOULD NOT STAND BY HIS WORK. I BELEIVE AS A DEALERSHIP WE HAVE A HIGHER STANDARD THAN YOUR NO NAME BRAND SHOPS THAT PEOPLE CAN EASILY USE, BUT THEY CHOOSE THE DEALERSHIP BECAUSE THEY FEEL THE QUALITY AND INTEGRITY IS THE STANDARD. WE ARE NOT PERFECT AND WE MAKE MISTAKES BUT I KNOW FOR A FACT WE STAND BY OR WORK AND MAKE IT RIGHT IF OUR CUSTOMER HAS A CONCERN. MR. HANSEN WAS VERY EASY GOING AND TOLD US TO PLEASE PROCEED WITH REPAIRS AND WE GOT HIM BACK ON THE ROAD. More

This is our 3rd vehicle purchased from Luis Navarro. He always goes above and beyond for us! The service team has been really helpful as well. Our advisor Cesar’s work ethic is outstanding! He always goes above and beyond for us! The service team has been really helpful as well. Our advisor Cesar’s work ethic is outstanding! More

Servicing employees are always very nice and accommodating and explain everything so you know your car is in good hands! accommodating and explain everything so you know your car is in good hands! More

I wouldn't give this dealership 5 stars every time I go because depending on who you deal with the experience can be good or bad. I had the pleasure of having Germaine assist me today and he was very profe because depending on who you deal with the experience can be good or bad. I had the pleasure of having Germaine assist me today and he was very professional, courteous and helpful. In my opinion there's only 2 good service advisors there and he is one of them. More

Adam, service manager took great car of my mother’s car. They were very concerned to make sure it was perfect before giving it bac. They were very concerned to make sure it was perfect before giving it bac. More

service was very good every one was vert helpful. all the way to finance and out door the way to finance and out door More

Horrible service department. I took my truck in for oil leaks and it came out with four different electrical codes because of a broken wire behind the intake manifold which they had off. leaks and it came out with four different electrical codes because of a broken wire behind the intake manifold which they had off. More

First time I had excellent time no problems new guy Steven&manager was so kind Steven&manager was so kind More

Danny in the collision center was great to work with. Very pleasant man and quick to answer questions. Very pleasant man and quick to answer questions. More

Mr. Tony Hernandez was extremely helpful this morning when I brought my vehicle in for an oil change. He went out of his way in making the point redemption process easier!!! Thank you!!! when I brought my vehicle in for an oil change. He went out of his way in making the point redemption process easier!!! Thank you!!! More