Quebedeaux Buick GMC - Service Center

The service department is for the most part very good. Some of the Service Advisors sometimes are not very people friendly. They may be having a busy or bad day, but should always remember that we may als Some of the Service Advisors sometimes are not very people friendly. They may be having a busy or bad day, but should always remember that we may also be having a bad day. A Good Morning or Good Afternoon with a smile can go a long way..... More

Why have an appointment when it means nothing. 8:30 appointment for an oil change and I am still here at 11:00 8:30 appointment for an oil change and I am still here at 11:00 More

Dropped vehicle off to be repaired, no communication called after 3 days for a one. Day repair said was in bay being worked on. 3 days later. No call or text called said it was repaired. Told them would called after 3 days for a one. Day repair said was in bay being worked on. 3 days later. No call or text called said it was repaired. Told them would pick up Saturday. Arrived at dealership some work some was not , tire repair was not .waited to bring vehicle around. Got in drove away warning lights came on flat tire. turned around back to dealer .Another wait 2 hours later no vehicle. I previously ran a dealership when I was younger there is no customer service anymore. No one checked our vehicle to see if it was repaired it was not. We live in a small surrounding town 59 miles away could have been bad accident if I had kept on driving. Zero customer service no communication no help.they lost a customer but they probably don't care. Signed tired of waiting! More

Dominic Turner in service was outstanding! !!! 10/10. He was very upfront and transparent with the services needed and was great with updates. He got my my car back before the quoted time and t !!! 10/10. He was very upfront and transparent with the services needed and was great with updates. He got my my car back before the quoted time and the bill was less than the amount too!!! I will not go anywhere else as long as Mr. Turner is there is service. Also special s/O to Tomás in service he was nice to deal with also. More

I had the joy of working with Brian and Richard in the Parts Department and both were exceptional in their customer service. They were skilled, professional and friendly. Five stars (more if available). Parts Department and both were exceptional in their customer service. They were skilled, professional and friendly. Five stars (more if available). More

Great place to do bussiness with. Have been coming here for years. Adam is the best. Get the best service here. Have been coming here for years. Adam is the best. Get the best service here. More

Worked with Tomas Miranda excellent customer service easy to talk to and helpful had me in and out quickly compared to other dealers to talk to and helpful had me in and out quickly compared to other dealers More

Came in at 8:30 with an appointment. Was told it would take about 2 hours (3 times, 2 wks before the appt, the day I made the appt, and the morning when I brought the vehicle in). Over 2 Was told it would take about 2 hours (3 times, 2 wks before the appt, the day I made the appt, and the morning when I brought the vehicle in). Over 2 hours into the appointment I am told it will be another hour to a hour and a half. The delay? I was told because I stated when I brought the vehicle In that I had an appointment later that afternoon they somehow decided that there was no rush on getting the service done, even though I was WAITING FOR THE VEHICLE. They then told me that for this service the vehicle is usually left all day and they fit it in when they can. Why the heck didn't they tell me this when I made the appointment telling them I would have to wait on the work to be performed. More

Warren and Kristen were pleasant to work with. They were very professional and not pushy. They were very professional and not pushy. More

Consistently friendly and professional in my experience. Good location and I’ve never dealt with delays Good location and I’ve never dealt with delays More