Quebedeaux Buick GMC - Service Center

I brought my convertible in for an engine light problem and while my car was on the lot the top was slashed and I had property stolen from inside it. It has been over five months and my cars damages still and while my car was on the lot the top was slashed and I had property stolen from inside it. It has been over five months and my cars damages still have not been repaired! I will never be back for service or repairs and would never recommend anyone leave their vehicle in their possession. I hate that I'm still having to deal with this, they never call me and it takes several calls and waiting forever 20 min plus for anyone in the service department to answer. Phone system and Service is the worst I have ever done business with! I was promised this would be fixed months ago and I still can't drive my car and no replacement or rental car has been provided or even offered for any period of time and this is their mistake! Disgraceful save yourself a lot of aggravation, disappointments, time and money and don't Do Business with Quebedeaux Service Department Ever! Sincerely 5 Months and Still Waiting! PS Still waiting for you to call me back like you said you would More

I feel I overpaid for the service rendered. Went in for 3 issues, clearly stated at check in. One issue (ambient temp gauge on dash not working). They charged hundreds of dollars for labor and the gauge did issues, clearly stated at check in. One issue (ambient temp gauge on dash not working). They charged hundreds of dollars for labor and the gauge did not work. Had to go back for 2 more days and pay another $412 to have the temperature sensor replaced More

Worst experience ever, brand new car, a lot of issues, more then 3 times tha car at the dealership in a month and still not wanna a fix it more then 3 times tha car at the dealership in a month and still not wanna a fix it More

I enjoyed bringing my truck in for service. Got an oil change the fuel filter they actually found problems with the truck and took care of it very quickly so appreciate everything and I will continue to c change the fuel filter they actually found problems with the truck and took care of it very quickly so appreciate everything and I will continue to come back to them More

An appointment was made for 2pm for our very first oil change after spending 84k on our truck with you. Vehicle sat for an hour after it was completed before anyone let us know it was done. Ties were neve change after spending 84k on our truck with you. Vehicle sat for an hour after it was completed before anyone let us know it was done. Ties were never rotated bc the key was nicer the seat and we had a box on the seat. No one even let us know or we could have moved the box. On the final doc it shows the tires were rotated. THEY WERE NOT. Alignment was not done ether. Obviously since they couldn’t find the tire key. we asked that a note was put in to the system so we aren’t charged again when we get to Florida this week. We were told after sitting there they were not honoring appt it was first come first serve. Good to know. We would have dropped the truck off. More

Friendly customer service. Work service time wise could've been better. Lack of mechanic staff. Overall rating was a good experience. I would good back. could've been better. Lack of mechanic staff. Overall rating was a good experience. I would good back. More

Customer call back needs to be worked on, better answers then “I don’t know” or “we can’t find the tech or the vehicle, they maybe test driving it so we dont have an update”, given an estimate time even if then “I don’t know” or “we can’t find the tech or the vehicle, they maybe test driving it so we dont have an update”, given an estimate time even if it’s going be two weeks, gives you an idea to find alternative transportation because I couldn’t afford daily Insurance rental. More

I was told that the service shouldn’t take more than two hours maximum and I was there for just under three hours. I had to cancel other plans that I had on my Saturday afternoon because of it. They also di hours maximum and I was there for just under three hours. I had to cancel other plans that I had on my Saturday afternoon because of it. They also did not reset the oil life on the dashboard or take the time to put the sticker on the window that tells me the next time to get an oil change. I have been to the GMC in Phoenix and have never had this poor of service. All waiting rooms were also very crowded and unpleasant. More

car issue wasn't resolved, wished I never bought car...service sucks..Brenden was only one that listened to me...he looked dissatisfied when I picked up car like he knew it wasn't fixed. car...service sucks..Brenden was only one that listened to me...he looked dissatisfied when I picked up car like he knew it wasn't fixed. More

Worse GMC shop I have ever been to. I have gone here multiple times, not once has service been completely done, on time, or without an issue except for oil and fuel filter change. This last appointment multiple times, not once has service been completely done, on time, or without an issue except for oil and fuel filter change. This last appointment was total incompetent and disappointing service. I was called to have my airbag recall done, appointment was a 3-4 hour appointment. Dropped vehicle off at 9am (appt was 9:30), left vehicle. Called at 12:55pm for status, technician was no where to be found. Was dropped off to wait for vehicle, waited an hour for "completion", vehicle came out 5 hours after appt. Driver was bringing my vehicle forward, and a service person, banged against my tailgate very hard to make the driver think he hit something. Very unprofessional. Got my vehicle, with no paperwork found. Turned right onto Speedway and my front panel of my dash board fell off. Returned to Quebedeaux to have the panel properly secured. Waited to get my truck back. Was halted by Joshua, who informed me he found out the reason the paperwork was not found is because they had received the wrong part from GMC, and the recall was not completed. To say I was upset would be an understatement, after 5.5 hours and still no work done, and having wasted gas to and from the service appt for 2 vehicles. Received a call later around 6 pm, asking if I could look in my vehicle for a set of keys for a Hummer, that may have been left in my vehicle. I laughed, and said there were no keys in my vehicle. I laughed because 2 appointments before they lost my Key FOB and I had to return to have both my FOBs reprogrammed to my vehicle. The friendliness of the staff, does not justify or excuse the carelessness of the service. The excuses are many, the solution and compensation is non-existent. More