Quebedeaux Buick GMC - Service Center

They were trying to sell me extra services I most likely didn’t need right away. When I didn’t want the services offered the sales guy seemed mad. didn’t need right away. When I didn’t want the services offered the sales guy seemed mad. More

Much better experience this service visit than the last one where the truck sat for two days without even being seen. Part was replaced within the morning this time! one where the truck sat for two days without even being seen. Part was replaced within the morning this time! More

I had a great experience with the service department, although the we're very busy and short staffed at the time, they did a great job on the repair. Thanks Tony although the we're very busy and short staffed at the time, they did a great job on the repair. Thanks Tony More

Joshua was pretty good and personable, but, I am having issues with others being unprofessional and lacking in knowledge to answer basic questions. It seems to me that you are not training those who answer issues with others being unprofessional and lacking in knowledge to answer basic questions. It seems to me that you are not training those who answer the phones to even answer basic questions. To be specific, I made an appointment for 7:30 am and asked the lady in service who I spoke with, (sadly, I didn't get her name), if I should come in a bit earlier to put my car in the lineup and I told her I didn't mind doing that. She became abrupt and said that wouldn't work because "we are slammed. We are slammed all the time." That is so unprofessional!!! I've had other issues and I called and asked about a warranty and the women said she could answer my questions but, when I asked her, she responded that she was sorry, she couldn't actually answer them. I also asked to speak with the service manager, but, was told he was in a meeting. One of the issues is that when you call for your appointment and then don't know who you are taking to and then on the day when you arrive for your service at Quebedeaux you are handed over to another person. And they do not check your past service record to see what was performed and try to get you to perform that service again too soon. Customer has to always know what is going on and asking questions. For what I paid for my 2018 Buick Enclave, that I purchased from you, I would certainly expect better service and better professionalism. More

They say they fixed the problem, but didn't Evan touch my car! Very very disappointed. Will not go there again. Terrible.Bad business..N car! Very very disappointed. Will not go there again. Terrible.Bad business..N More

They have working for them THIEVES in their service center. Someone in service center a very special good luck piece my father gave me 60 yrs ago for my 8th grade graduation. His father had given him center. Someone in service center a very special good luck piece my father gave me 60 yrs ago for my 8th grade graduation. His father had given him before my Dad left Germany in 1921. Those people in service center don't give a xxxx. More

You guys are keeping my Acadia in top condition. Love the courtesy ride home and the friendly driver Paul. Thank you for all you do. courtesy ride home and the friendly driver Paul. Thank you for all you do. More

Took my Toyota that I purchased there in 2020 for oil change and issue with brakes. Oil change went fine, brakes did not. They gave me an estimate of $863.00 to replace brake pads, new rotors, clean and change and issue with brakes. Oil change went fine, brakes did not. They gave me an estimate of $863.00 to replace brake pads, new rotors, clean and adjust brakes. Took it to a Toyota dealer, brake pads were fine, turned the rotors, cleaned and adjusted brakes all for $150.00. Do not understand why Quebedeaux service center was so much higher. More

Service department is very professional and friendly Explained what they are doing to the car. Made some recommendations for car. Did a great job in a timely manner. Explained what they are doing to the car. Made some recommendations for car. Did a great job in a timely manner. More

This is the worst dealership I have ever experienced, from sales to service they would get negative stars if possible. My whole experience started when I first brought my 2019 GMC sierra 3500 to have $10 from sales to service they would get negative stars if possible. My whole experience started when I first brought my 2019 GMC sierra 3500 to have $10,000 worth of add-ons installed. I returned for service and was disappointed, I returned again for another oil change, disappointed again, and then a third time but that was it. And then had problems with one of the installed add-ons that they seem to not be able to speak to the manufacturer about. I was able to get a hold of the lead tech support guy for this company explain my problems and he explained exactly how the fix would go very simple and straightforward I believe the dealership just did not want to pay for the repair since it was still under their warranty. And then wanted to trade in my 2019 for 2021 black diamond edition, but the sales guy said they could not factory order a specific vehicle and showed me a list of vehicles they could offer me they were $25,000 less than what I was willing to spend. Needless to say I walked out and that was the last time that I would go back to them for anything. I believe the biggest problem they have is they are over scheduling service and getting farther and farther behind instead of helping their customers properly. I now take my truck back to the dealership in Gilbert where I purchased it from and I use the hour and a half drive as meditation for all the bad memories Quebedeaux produced. I hope if you’re reading this and you’ve made it this far you will think twice about using Quebedeaux for anything more than a laugh. More