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Quebedeaux Buick GMC - Service Center

Tucson, AZ

3.5
878 Reviews

878 Reviews of Quebedeaux Buick GMC - Service Center

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June 19, 2021

The employee make the visit a pleasure. Everyone is very nice and helpful. The is in pressure when it comes to additional services needed. Anthony is a great addition to the staff. More

by BENNI.ALDAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Fulda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony , Brian Medina, Edmond Leon
Jun 23, 2021 -

Quebedeaux Buick-GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Quebedeaux Buick GMC Team.

June 19, 2021

The work was done timely everyone is very nice but the car ran poorly on the way home and check light came on too. I was able to get the car back to the service center the next day and am still waiting to More

by alacar541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hernandez
Jun 22, 2021 -

Quebedeaux Buick-GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best, The Quebedeaux Buick GMC Team.

June 17, 2021

We asked for vehicle to be washed, didn't happen. We talked about our vehicle has had issues starting from time to time - since installing the new engine. Acknowledged complaint but never corrected - More

by georgeortega85734
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edmond Leon
Jun 21, 2021 -

Quebedeaux Buick-GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we hope to amend the situation to move forward in a positive direction. Best, The Quebedeaux Buick GMC Team.

June 16, 2021

Customer service needs improvement. Mangement does not return emails. Service department does not communicate status of repairs the customer is not offered a rental car etc overall disappointed experience More

by DINAFIMBRES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenden Fulda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hensley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Medina, Edmond Leon
Jun 21, 2021 -

Quebedeaux Buick-GMC responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, we would like to amend the situation.

June 13, 2021

The salesman and finance guy we worked with were awesome! The service dept is a bit disappointing. Even though we purchased a used car, the service dept attitude did not match that of the sales/finance staff More

by MJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales- Corey. Finance- Fernando
Jun 15, 2021 -

Quebedeaux Buick-GMC responded

MJ, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. We hope to move forward in a positive direction. Best, The Quebedeaux Buick GMC Team.

June 11, 2021

Stayed at the dealership while they serviced my vehicle, the waiting room was clean, it took 3 hrs, but I was prepared, it's a typical waiting time More

by SYLVIAD88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Fulda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Quebedeaux Buick-GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, The Quebedeaux Buick GMC Team.

June 10, 2021

Very very bad service had me waiting for a very very long time and i dint like it and dint apreciated very bad service time More

by maria.dlacerda110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenden Fulda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hensley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Medina, Edmond Leon
Jun 15, 2021 -

Quebedeaux Buick-GMC responded

Maria, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. We hope to amend this situation so we can move forward in a positive direction. Best, The Quebedeaux Buick GMC Team.

June 07, 2021

100,000 mike service on my 2018 Acadia was fast and efficient and the vehicle seems to be running better. The only drawback was the cost, about $1000. I suppose that this is what you can expect to pay More

by JOLSON-1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Quebedeaux Buick-GMC responded

We can’t thank you enough for writing this review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, The Quebedeaux Buick GMC Team.

June 06, 2021

Cost was lower than I was given on phone. I arrived 15 min early and was told they were running 30 min behind. My car set for over an hour. It was supposed to be done at 2 p.m. but was 1-1/2 hours late ge More

by Snapshot Buntline
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember
Jun 08, 2021 -

Quebedeaux Buick-GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. We would like the opportunity to amend the situation. Best, The Quebedeaux Buick GMC Team.

Jun 08, 2021 -

Snapshot Buntline responded

Your bill says oil 8.800 for $27. Is that 8.8 quarts? If so, my RAV4 only takes 4.6 quarts. Also, your service man said he would put the brake readings on my bill, and did not. I would like to know what they are.

June 05, 2021

Bad customer sercice. I never received a call for status for almost 2 weeks. I had to be calling to have an idea of what the status was. More

by LUIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenden Fulda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Quebedeaux Buick-GMC responded

We acknowledge your review and are currently looking into the events you’ve detailed.

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