Quebedeaux Buick GMC - Service Center

Very bad service they take to manny days to have the car ready ready More

Made a 10am appointment for and oil change. The service center was busy but I didn’t think much of it because I had made an appointment. Fridays are my days off so I usually schedule most appointments on F center was busy but I didn’t think much of it because I had made an appointment. Fridays are my days off so I usually schedule most appointments on Fridays. At 11:25 I noticed my GMC was still waiting in the area where I first dropped it off.When I asked why my car hadn’t been taken back I was told that they were busy and the best thing to do is be there first thing in the morning. What do I have to make an appointment for then. I told him I had to leave because I had another appointment at 12 and I was made to feel like it wasn’t a big deal, service guy said well your car is right there and the keys are in it. Wow, what a joke!!! More

Had to wait way to long for an oil change will be going elsewhere in the future. elsewhere in the future. More

My service advisor was Adam Henley and did a good job More

Atle Checked for warranty coverage and did a great job getting my Yukon problem fixed. Took care of the catalytic converter problem. Thank you Atle. getting my Yukon problem fixed. Took care of the catalytic converter problem. Thank you Atle. More

I had an appointment for 07:30 for an oil change and tire rotation. I arrived at 07:29 and informed the service writer that I would be waiting. My truck sat in in lane until I complained @ 09:22. At which ti rotation. I arrived at 07:29 and informed the service writer that I would be waiting. My truck sat in in lane until I complained @ 09:22. At which time I was informed that my expectation of an hour or hour and a half was not reality. The then moved my truck into the service bay for my service. @ approximately 10:05 my truck was parked along side of the service building. I waited to be advised that my truck was done, but it wasn't until I asked a service advisor if my truck was ready. but they had not done anything with my invoice by that time. Invoice was completed after my request and I departed at 10:15. I think 3 hours is a really long for this type of service while waiting. I could understand if I had not told the servicer writer that I was going to wait. But the service department was "it is what it is" is so wrong on may levels. I spent my whole life in the service industry and it I treated my customers like this, I would have fired myself. More

They're great dealership to work with. They're customer service is excellent their employees are pleasant and nice to their customers. service is excellent their employees are pleasant and nice to their customers. More

This service center is a great and fast center. I was informed about my car the whole time. My service advisor was named Atle F.! He keep me informed and up to date with every detail on the process. He w informed about my car the whole time. My service advisor was named Atle F.! He keep me informed and up to date with every detail on the process. He was super apologetic when things didn’t go right and did everything he could do to make it right. I highly appreciate the honesty treatment and understanding I received from him in the service department. Norma is the lovely lady I brought the car from and she was so sweet amazing and understanding. I highly recommend anyone and everyone to go see them two to get a car and have all work done on their new cars. More

Communication is poor. 1.5 weeks with my car for brakes. More

Sitting in a waiting room for two hours for an oil change is excessive. This was a scheduled appointment made two weeks in advance— I should not have to wait this long for something this simple to be done. is excessive. This was a scheduled appointment made two weeks in advance— I should not have to wait this long for something this simple to be done. More