Quebedeaux Buick GMC - Service Center

3/4 of the advisors looks like they are hating life. When you pull up no one comes out and you have to go find someone. When you walk in no greets or says I will be right with you. Got the call that my vehic you pull up no one comes out and you have to go find someone. When you walk in no greets or says I will be right with you. Got the call that my vehicle was ready and when I walked in the advisor that helped me wasn't there. No one could find the invoice. Process was 10-15 minutes before I received my car. I was told inorder to keep the warranty valid I would have to take my vehicle to Quebedeaux for maintenance. If it wasn't for that I would never take any if my vehicles there. Not to mention prices are high. More

Justin King did an amazing job handling everything for us. His communication with updates and the complete process was awesome. Great service and completely satisfied. us. His communication with updates and the complete process was awesome. Great service and completely satisfied. More

There was nothing special about the service center intake. Customer service wasn't bad but it wasn't great or memorable. The feeling I got from intake, It was a bunch of guys in a line on the phone or intake. Customer service wasn't bad but it wasn't great or memorable. The feeling I got from intake, It was a bunch of guys in a line on the phone or talking waiting to punch a time card. "Working 9-5" versus enjoying the their vocation. More

I scheduled an appointment for my vehicles first oil change. When I showed up to the service department I had to go inside and ask for help. I was told someone would be outside shortly. Once I was ch change. When I showed up to the service department I had to go inside and ask for help. I was told someone would be outside shortly. Once I was checked in, I was quoted a time of 1-1 1/2 hours which was fine. After sitting in the waiting lobby, I noticed that the service writers were going out to customers as they drove into the service department. 3 1/2 hours later my vehicle is finally done. Not once did anyone update me that the service would take longer. Several vehicles were pulled in before mine. I had an appointment and I was waiting for my vehicle. Having past experience in working at a dealership as a mechanic, I understand the importance of a customer having an appointment and also waiting for their vehicle to be serviced. Once my vehicle was finished, I noticed there was oil on the driver side door panel, center console and start switch. Overall poor experience. This was also my second visit to the service department since buying my new vehicle. The first experience was rough as well. Everyone in the service department was rude and passing me to other service writers making it seem like no one was willing to help me. I ended up not getting helped and just left. We will not be going back for a third visit. More

Pésimo servicio dure 7 horas para que le isieran el cambio de aceite, llege alas 10:00 am y salí alas 5:30Pm, fue mi primera y la última ves que voy a ir no me quedaron ganas de volver a ese lugar espe cambio de aceite, llege alas 10:00 am y salí alas 5:30Pm, fue mi primera y la última ves que voy a ir no me quedaron ganas de volver a ese lugar espero que lo mejoren algún día porque si es bastante estresante, aparte que to viaje desde Río Rico Az hasta Tucson y no tenía en que moverme. More

I'm not thrilled with Quebedeaux Service. Everyone was friendly and courteous but the service took longer than promised and they recommended a very long list of items to do that was very expensive and not friendly and courteous but the service took longer than promised and they recommended a very long list of items to do that was very expensive and not all necessary. My impression is that this is a money-making proposition for the dealership and not necessarily in the best interest of the customer. My daughter also had her car detailed before returning to Grad school last January and was disappointed with the outcome. She was charged $160. for a small compact car and it did not meet her expectations. The car was not finished at the time promised and some of her requests were not honored such as removing a sticker from the windshield and shampooing all carpets. The real carpet was not done and there were several spots that were not clean. It was not a $160. value. More

AWEFUL, no communication, no customer etiquette, bad service, this service department has a long way to go , to make it top notch, I've dealt with other service departments and by far this is the worst service, this service department has a long way to go , to make it top notch, I've dealt with other service departments and by far this is the worst one, and it's a shame More

I waited 1 hour and 50 minutes for an oil change and I had an appointment. Maybe a cap on appointments could be utilized for faster service. had an appointment. Maybe a cap on appointments could be utilized for faster service. More

Service department is terrible, new car bought on a Saturday agreed to pick up on Tuesday at 11:30 we arrived at 11:30 and still had to wait 3 hours before car was ready. Also check the paperwork close Saturday agreed to pick up on Tuesday at 11:30 we arrived at 11:30 and still had to wait 3 hours before car was ready. Also check the paperwork closely price changed between sales and finance. More

Brian Medina was the best service Tech I've ever had.An Brian Medina was the best service Tech I've ever had. An employee asked who my service guy was, I said Brian, he said, "Good, tha'ts who I would reco Brian Medina was the best service Tech I've ever had. An employee asked who my service guy was, I said Brian, he said, "Good, tha'ts who I would recommend". But he no longer works there, so I need to find out if he is still at a dealership. More