Quebedeaux Buick GMC - Service Center

When i walked in to pick up my car there are 5 to 6 guys When i walked in to pick up my car there are 5 to 6 guys on phone not one of them put the phone down and welcomed me and would say be right with you. When i walked in to pick up my car there are 5 to 6 guys on phone not one of them put the phone down and welcomed me and would say be right with you. I hate being treated like that As a retired General manager i would get so training done . More

I took my truck in gift oil change and multi-point inspection. Within two weeks my brakes started making strange noise. I took it too another place to have brake service done. The inside pad on driver inspection. Within two weeks my brakes started making strange noise. I took it too another place to have brake service done. The inside pad on drivers side was completely gone. There is no way an inspection was completed. Never returning again. More

Professional and friendly staff took care of our car in a timely manner. Thanks and we will see you again for our next service very soon. timely manner. Thanks and we will see you again for our next service very soon. More

I liked the old crew that was there.The new crew service advisors need more training.my car had been ready for about half hour.I had to tell them that my car was ready and i wasn't the only one. Other then advisors need more training.my car had been ready for about half hour.I had to tell them that my car was ready and i wasn't the only one. Other then that i like going to quebedeaux. I walked around and look at car and trucks. More

unable to do any mechanical work in a timely manor. its like if you made an appointment with a dr. on a specific day. but the Dr. can't see you for at least 5days to a week from your appointment date. like if you made an appointment with a dr. on a specific day. but the Dr. can't see you for at least 5days to a week from your appointment date. More

Always great service at this dealership! Have been bringing my cars here for more than 15 years. Highly recommend the sales and service department. Always fair and pleasant. bringing my cars here for more than 15 years. Highly recommend the sales and service department. Always fair and pleasant. More

Appt 3 Aug 21 for check engine light issue and poor performance. Car engine repairs completed 27 Aug. Picked car up on 28 Aug check engine light still on. Returned car back to Quebedeaux. Still in shop performance. Car engine repairs completed 27 Aug. Picked car up on 28 Aug check engine light still on. Returned car back to Quebedeaux. Still in shop after $5905.64 repair bill. More

The experience was a complete mess. I will not be going back to this service center. Atley and Josh were two of the most unprofessional people I have ever dealt with. Atley have information that turned out back to this service center. Atley and Josh were two of the most unprofessional people I have ever dealt with. Atley have information that turned out to not be true, treated me as if I was some sort of imposition. Josh doesn’t know how to communicate and sets expectations, then doesn’t follow through on. Additionally, when something is not complete and you call him out on it, he gets this attitude that you’re inconveniencing him. We also found out that this was not handled appropriately from the beginning. The work was ruled as a collision and should have been handled by the collision area, not service. Which must explain the sheer incompetence of the service department. More

Our experience was horrific! My vehicle was towed in on 7/27/21, kept for over a week, until 8/5/21. Not only was I told there was no loaner vehicle available at any point during the entire time, my daught 7/27/21, kept for over a week, until 8/5/21. Not only was I told there was no loaner vehicle available at any point during the entire time, my daughter and I were commuting via public transportation where her and I were assaulted on two different instances. And to top it off when I went in to pick up my truck on 8/5/21, it had been left unlocked, broken into and ALL OF MY BELONGS WERE STOLEN FROM MY TRUCK!! I was not made aware of this when I was picking it up, but due to the fact that on a previous occasion when my truck was being repaired (AGAIN FOR THE SAME PART JUST BARELY OVER 2 YRS OF THE PREVIOUS REPAIR) my personal belongings had been tampered with. So as soon as I opened my back door to check, I noticed my tool bag was gone! I asked both of the gentlemen standing there if they knew where it was, they looked at each other AND THEN TOLD ME THAT THE DEALERSHIP HAD BEEN BROKEN INTO AND SEVERAL VEHICLES HAD BEEN BROKEN INTO. I immediately started checking for signs of vandalism to my truck, to see how the thieves had broken into it, THERE WAS NOTHING ASIDE FROM A SMALL DING ON THE DRIVERSIDE DOOR, no lock mechanism had been vandalized either! I then immediately began to check for the rest of my belongings, ALMOST EVERYTHING HAD BEEN STOLEN!! THE THIEVES LEFT THE WHEEL LOCK, MY REGISTRATION DOCUMENTS THROWN ON THE FLOOR OF THE PASSENGER SIDE (WHICH NOW MAKES US FEEL UNSAFE AT HOME BECAUSE THEY KNOW WHERE WE LIVE). There were PRICELESS items stolen that are irreplaceable, because my daughter brought them to me from Afganistán when she was deployed. It is now 9/1/21 and I have called several times to the dealership, without a callback AND STILL NO RESOLVE FROM ANYONE! More

Scheduled service on Saturday. Dealership acted as if the service could be completed when in fact they only do oil changes on Saturday. Included oil change. Appt at 10am. 1245 was still waiting on oil chang service could be completed when in fact they only do oil changes on Saturday. Included oil change. Appt at 10am. 1245 was still waiting on oil change. Left without oil change. Complete waste of my time. Customer comes last in this operation More