Quebedeaux Buick-GMC

My husband is always upset when I get my oil changed there because I am never out in less than 2-3 hrs, which he says is unacceptable for oil change there because I am never out in less than 2-3 hrs, which he says is unacceptable for oil change More

You folks really came through for us. no pressure to sell and yet you were so attentive to our needs that it really made a difference. and yet you were so attentive to our needs that it really made a difference. More

Everyone was helpful and attentive to what I needed from them. It was a stress free experience overall. Smooth transition with the sales staff and service department. them. It was a stress free experience overall. Smooth transition with the sales staff and service department. More

Quebedeaux...I call them Covid-Doh! Almost no one was wearing masks, neither staff nor other customers. Spending hours in small rooms and communal areas where few are wearing masks makes buying a car the wearing masks, neither staff nor other customers. Spending hours in small rooms and communal areas where few are wearing masks makes buying a car there dangerous. Our Salesman was wearing a mask and was great. And OK, to be fair, the finance guy was wearing a mask...that slipped down from his nose every few minutes in a room that did not allow social distancing. We were told to wait in a room with two other couples, not wearing masks, no room for social distancing. When I called to complain, their Customer Service guy denied the lack of masks, then thanked me for my "opinion." 170,000 dead Americans and counting. Three times higher than the Viet Nam War. That is not an 'opinion' Cisco. It is shameful. More

Car I bought broke down within a day. Needed a new water pump. Wanted me to pay. Car is a lemon. Do no buy there. pump. Wanted me to pay. Car is a lemon. Do no buy there. More

Most painless dealer experience ever To be fair, I detest buying cars through a dealership and usually try to buy from individuals. This time, I simply couldn't find a good deal on a Toy To be fair, I detest buying cars through a dealership and usually try to buy from individuals. This time, I simply couldn't find a good deal on a Toyota Tacoma, a very popular truck and found Quebedeaux online and Ella Luttman was very responsive and helpful. They got me in and out in one day and the buying experience was seamless and efficient. Mark Balderrama was the agent and a real pro. They were fast, courteous and easy to deal with. I'm very pleased with the vehicle deal and recommend this dealership without hesitation. More

Oil change Drop off 2016 GMC for simple oil change 20000 plus miles got a call from service writer saying that the air filter and a cabin filter and that everyth Drop off 2016 GMC for simple oil change 20000 plus miles got a call from service writer saying that the air filter and a cabin filter and that everything else was well and I was owed a detail had previous work done on my sliding warrants back roof section kind of dirty greasy When I picked up the truck it didn’t look like it had not been detailed. I didn’t look at the receipts until I got home and saw that they had charged me for a 3.0 hours detail. $30.00. I was very not happy about my air conditioning blower motor making noise never made any noises called the service writer who was very understanding and was going to order a blower motor for me, made an appointment dropped off truck He called me and said that they had found a seashell, I never have been to the ocean with this truck I am the only owner he took care of it for me and washed it for me. Kevin’s Garber Made the differences of me bring back my 2016 in the future. I know I can take it any G.M location. More

I was extremely pleased and more than satisfied with my experience. It was a very long day but at the very end of the day I drove my new truck home! experience. It was a very long day but at the very end of the day I drove my new truck home! More

Frustrating We decided to purchase a GMC Yukon and was told it would be delivered in 2 to 3 days after it was reconditioned. They found a problem with the lifters We decided to purchase a GMC Yukon and was told it would be delivered in 2 to 3 days after it was reconditioned. They found a problem with the lifters during the check up that needed repair. We were then told it would be about 3 more days. The problem here is we had to call them and ask where our car was, they never bothered to call us and tell us about the delay or the problem they found. So, we waited the extra days and then it was the same routine. WE had to call and ask where is our vehicle. Then they told us it would be another week. Being a bit upset my wife called back and was PROMISED by the sales person we would have it on Wednesday. Tuesday we called (to see about the time of delivery) the sales person and he totally avoided us. The girl that answered the phone said yes he is right here, and sent me to his cell phone. He never picked up and his answering service was full. I couldn't even leave a message. So, I called back and asked for the Service Manager (who was very nice) and he did some explaining for us that I never got from the sales person. He said he would call me on Thursday or Friday morning with an update. He did call Friday and said they would be done at five pm. So, I called the salesman and he said they would deliver the car that evening. That never happened! As we were sitting around waiting for the vehicle I got a phone call from the salesman and said he would deliver it on Saturday at 10 am. We finally got the vehicle at 1 pm Saturday, and they did not do a good job of cleaning out the inside of the vehicle. VERY DISAPPOINTED in the whole process. And to top it off they promised a 5.09% rate on the balance that we were financing. The actual rate is 5.59%. Will never do business with Quebedeaux Buick GMC again. More

The Service Advisor Edmond Leon represent the service department and the dealership in a dedicated courteous and professional manner. He is an asset to this company and should be viewed as a a valued em department and the dealership in a dedicated courteous and professional manner. He is an asset to this company and should be viewed as a a valued employee...: More