Quebedeaux Buick-GMC

They were friendly and helpful. They took their time to show me all my options and find something that worked for my needs and budget. They took their time to show me all my options and find something that worked for my needs and budget. More

Great sales experience with Don Edwards and his sales manager Sean. I ordered a new build and the sale went smoothly. manager Sean. I ordered a new build and the sale went smoothly. More

Excellent customer service, excellent knowledge on the vehicle we were purchasing, it was a great experience, thank you vehicle we were purchasing, it was a great experience, thank you More

Purchased a used vehicle in January 2024 that slipped through all the cracks. Was never checked out by their service department and was never detailed or ready to be sold. It was as if the previous owner through all the cracks. Was never checked out by their service department and was never detailed or ready to be sold. It was as if the previous owner just handed it to me. The dealer finally fixed a bad miss in the motor and detailed the car after I had brought it back to them. They still didn't fix the TPM sensor for the driver front tire and still waiting for some other part to come in for them to replace. Now its September and the neutral safety switch went out so I took it back to them and it was covered under the warranty that I purchased, however they didn't finalize the warranty so I had to call them after the warranty people called me. My service writer was Vennie, he is no longer with them. He told me that they would have to order the part and it would take a week to get to them. After two weeks of no communications I tried to reach out to them. The phone would ring and rind and ring. I think I counted about thirty times before someone answered. He asked me to hold because he had 17 people in front of him. After I was placed on hold I hung up figuring that it would be a while and this person called me right back and said he was no longer busy. What happened to the 17 people in front of him. He finally connected me with Vinnie. Vinnie said that the part that came in didn't seem to work right when installed and must have been defective and that another replacement would be there in two days. I explained to hi how a little communication goes a long way and just keeping me in the loop really helps out. So, I waited one more week. That's three weeks now so I called again since I have not heard anything. He said that they were doing the finishing touches on the car and it would be ready Friday or Saturday. This was Wednesday when i called. Friday came around and nothing, Saturday came around and still nothing. Monday Vinnie called and said the car was ready. This is two days shy of a month and I had to do most of the communicating. My wife and daughter when to go pick up the car. Now it's Wednesday and my daughter came over cause she noticed that her license plate was not installed on her car, it was now laying in the back of the car all bent. It appears that at some point during the lengthy stay at Quebedeaux that the license plate was ripped off. The screws are missing and worse, the holes in the plastic are all stripped out. This has got to be the worse dealer for buying used cars and the Service department is equally as bad. They never did any type of safety inspection on the vehicle when they took it in, if they had they would have replaced the worn out brakes. Want a good dealer, go to Tucson Subaru, they normally detail your car or give you a voucher to a car wash when you bring the car in to the service department. My car was even more dirty after picking it up from Quebedeaux to include dirty grease hand prints on the front and back. Why did they even open up the back hatch except to throw in the license plate that they had ripped off. Update: No response from the dealer thus far. The car started acting up again with more problems. It now needs a fuel pump, catalectic converter and cruse control switch. The cruse control switch was promised from the dealer but they still have not got the part. That's odd since VW has it. We will no longer take the car back to this dealer, we will take it to VW. It is there now for the repairs needed, but Quebedeaux still has not registered the warranty, something that I already addressed with them on October 3rd. This dealer is the absolute worst and I have purchased quite a few vehicles in my 58 years. It's frustrating and I would be pulling my hair out if I had any. Will have to go do Quebedeaux in person and demand to speak with someone in charge about this newest situation. Its pretty obvious that they will not do anything about their quality of care. I can promise you that I will never buy another clunker from them. More

Need to show more love on your prices, and I know you all can do that. can do that. More

If not for sales associate Don Edwards, I likely would not buy from this dealership. The service department is a mess but I trust Don Edwards and he always listens to us and makes recommendations to match not buy from this dealership. The service department is a mess but I trust Don Edwards and he always listens to us and makes recommendations to match our needs. He is thorough, friendly and professional. All the sales team and the finance team are easy to deal with. More

Fantastic dealer as we had to buy a truck within four hours as ours broke down and they made it happen. The team were awesome, and worked with us to get a deal that worked for both parties. Ten horses th hours as ours broke down and they made it happen. The team were awesome, and worked with us to get a deal that worked for both parties. Ten horses thank them for their service. More

Excellent customer service. Very helpful and understanding on what I was looking for. Thankyou so much. Very helpful and understanding on what I was looking for. Thankyou so much. More

Chet was very helpful, informative and thorough. Kind and patient. Chet answered all my questions and concerns. Kind and patient. Chet answered all my questions and concerns. More

Sells rep was there for me the entire process and was able to answer any questions I threw at him, very helpful on my final decision to purchase the vehicle able to answer any questions I threw at him, very helpful on my final decision to purchase the vehicle More