Quantrell Volvo

Eric was great, kept me informed and vehicle was fixed right the first time, thanks right the first time, thanks More

Professional and informative about work recommended and cost of service, easy to schedule appointment and they keep you informed about progress cost of service, easy to schedule appointment and they keep you informed about progress More

A review in a way...and a suggestion based on 50+ years of dealer visits, to all service customers for a better experience. 1, These people (service personnel) are human and enjoy all the ups and downs w of dealer visits, to all service customers for a better experience. 1, These people (service personnel) are human and enjoy all the ups and downs we do on a daily basis...we can't all wake up cheery. 2. Be patient! 3. Call or contact them by computer in advance...and be on time. Be understanding about how long it might take...they know from previous experience, from their present workload ahead of you, and from detailed manuals and schedules put out by the manufacturer. 4. Have all your needs and questions written out when you arrive and be prepared to discuss things in clear and concise terms. 5. Indicate what is your highest priority need...then down the list. 6. Don't start by assuming you know more than they...or that "service people and dealers are all alike". You may not end up satisfied, but give them a chance. They really want happy (return) customers. Talk to the service mgr about your concerns and to the mechanic who did the work. He or she will often be happy to explain in detail. 7. Don't argue, yell or swear...that makes everybody unhappy and, being human, less likely to look forward to your next visit. 8. If you are really dissatisfied, call or write the dealership or, the US representative for your make. They will really try to satisy. They certainly don't want adverse publicity. More

Just called to ask what could be causing the window of my s40 to not go up. Bought from Quantrell, new. Service man was a big jerk. Told me it would be very expensive, upwards of $500.00 to fix. I realize it s40 to not go up. Bought from Quantrell, new. Service man was a big jerk. Told me it would be very expensive, upwards of $500.00 to fix. I realize it could be the motor or just off the track but jeeze.....he wasn't even kind. I won't be taking it there regardless now. It's all in how you speak to a customer, even on the phone. How about, "Come by and let us look at it before we scare you away. Could be an easy fix"? More

This is the first time that we purchased a car and did not feel pressured during the experience. The salesperson--Darlene Grisso--was totally professional and she listened to us. She helped us purchase w not feel pressured during the experience. The salesperson--Darlene Grisso--was totally professional and she listened to us. She helped us purchase what we wanted, not what we did not want. She was honest, fair, and efficient. The whole experience went very smoothly thanks to her ability to get the job done. More

What a great experience from the moment we pulled into the parking lot to leaving with our new XC60! The entire staff was so courteous and friendly, and our sales consultant, Bob Peck was absolutely amazi the parking lot to leaving with our new XC60! The entire staff was so courteous and friendly, and our sales consultant, Bob Peck was absolutely amazing! He is very knowledgeable and made the purchase of our new vehicle such fun! We drove from Louisville to Lexington and can honestly say that Quantrell is worth the drive! Thanks Quantrell! More

The Volvo service team is courteous, responsive, and respectful -- all qualities appreciated by any customer, but most especially by a woman. Unlike some "car people," everyone at Quantrell assumes tha respectful -- all qualities appreciated by any customer, but most especially by a woman. Unlike some "car people," everyone at Quantrell assumes that women too have brains and know something about automobiles, and they treat us with dignity -- a welcome surprise. My current car is the tenth Volvo we have owned, and I cannot imagine dealing with anyone but Quantrell. Efficiency, honesty, and courtesy -- all in one neat package: Quantrell. More

I was in Afghanistan during this sale, so I mainly had to correspond online with just a couple of phone calls. My sales rep(Bob Peck) was very patient and helpful throughout the process. Since it was gift I correspond online with just a couple of phone calls. My sales rep(Bob Peck) was very patient and helpful throughout the process. Since it was gift I requested having a bow put on the car. He took care of that as well as provided me pictures of the car and pictures of my Happy wife with her new car. Thank You Bob, Thank you, Quantrell More