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Quantrell Subaru

Lexington, KY

2.7
52 Reviews

1450 East New Circle Road

Lexington, KY

40509

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Showing 52 reviews

August 08, 2022

Quick service. Keep customer well informed. Friendly, efficient staff. Have used Quantrell for over 20 years, first for Volvo and now for Subaru. More

by Etoonky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Oct 04, 2022 -

Quantrell Subaru responded

Dear Subaru Customer- Thank you for being a loyal Quantrell customer for so many years. We truly appreciate the positive review. Thank you for choosing Quantrell Subaru and we look forward to seeing you in the future.

August 06, 2022

Courteous kind friendly polite good listener. Great honest respectful. Clean waiting area. Customer care and thorough with inspection. More

by Lkulanday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot their names.
Oct 04, 2022 -

Quantrell Subaru responded

Dear Subaru Customer- Thank you for taking the time to let us know about your recent experience in our service department. We truly appreciate the positive review. Thank you for choosing Quantrell Subaru and we look forward to seeing you in the future.

August 06, 2022

James was a pleasure to work with. Knowledgeable and polite. Showed us around the dealership which was a first when buying a new and a nice surprise. More

by JRolett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Smith, Bob Whitt
Oct 04, 2022 -

Quantrell Subaru responded

JRolett- Thank you for taking the time to let us know about your recent experience. We truly appreciate the positive review. Thank you for choosing Quantrell Subaru and we look forward to seeing you in the future.

May 23, 2022

Bought my 2021 Forester from this dealer and had a pleasant buying experience—no pressure. Just had my first warranty service appointment for oil change and tire rotation. I was able to schedule this More

by Geraldine
Recommend Dealer
Yes
Employees Worked With
Valeri, Tony
Jun 29, 2022 -

Quantrell Subaru responded

Thank you for taking the time to let us know about your experience at Quantrell. We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future.

March 11, 2022

My husband and I are extremely disappointed in how we were dealt with as perspective buyers. We expressed interest in a vehicle to a sales rep via the website. We were told the vehicle was in the shop fo More

by angiesparks82
Recommend Dealer
No
Employees Worked With
Mary
Apr 06, 2022 -

Quantrell Subaru responded

Angie- We truly apologize for your experience at Quantrell. We are sorry that you did not get the opportunity to test drive this vehicle. This was a simple misunderstanding on the status of the vehicle. We hope you will give Quantrell Auto Group another chance to show you how much we care for our customers and their experience.

December 20, 2021

Bought a 2006 Subaru Forester in 2019 with only 52,000 miles on it plus a 4 year warranty. Had every service performed at Quantrell Subaru from just oil changes to warranty work from having the engine oil More

by mcarmichael13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan, Mike, Tony and I think Jacob
October 20, 2021

The scheduling was easy with many different appointment times. I pulled in and the service staff was friendly, helpful and quick. My wait was a lot less than I expected and the waiting area was clean and w More

by dmusic7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Dunn
October 06, 2021

I had a great experience recently at Quantrell Subaru. Greg was gracious, accommodating and made the process of purchasing my first vehicle comfortable and efficient. Tijuan was great as well, talking me More

by wes Griffith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Donahoe, Tijuan Neal
September 28, 2021

I've been considering a new or used Suburu WRX-Premium. I live in Louisville, KY and have communicated with and/or visited several dealerships. Sales representative Michelle Barton is the only one that has a More

by joelwomack
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michelle Barton
August 01, 2021

I will keep this brief as I will not waste any more time and effort on Quantrell Subaru, specifically their service department. Succinctly put, I have consistently experienced exploitative business practice More

by Zach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony (Service Manager)
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