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Quantrell Subaru
Lexington, KY
52 Reviews
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Showing 52 reviews
November 12, 2024
Took my new outback in for it's first oil change. I was NOT informed that they do a complimentary car wash EACH visit. Do not do anything to someone's vehicle unless you ask! I am VERY particular wit I was NOT informed that they do a complimentary car wash EACH visit. Do not do anything to someone's vehicle unless you ask! I am VERY particular with my vehicles. I said NO to a car wash when I purchased it due to not being touchless etc. I gave them an extremely clean vehicle with not a single water spot (due to having special /expensive wax applied to it a few weeks ago) and I got back a WATER STAIN SOAPY MESS ALL OVER THE ENTIRE CAR. I had to run it trough a touchless car wash (cost me more $) ASAP to get the soapy water stains off!!! If you are going to do complimentary car washes you need to INFORM/ASK the customer's permission. You can RUIN $1000 wax/ceramic coatings washing a vehicle that was just recently done! And if you do wash them, dry them so they're not getting a soapy water stain mess back! You shouldn't EVER do anything to someone's vehicle without asking! More
by Dee
Employees Worked With
Comp Car Wash
April 15, 2024
I took my 2022 Outback to Quantrell Subaru for recall work in February 2024. After the service that sent me a message that basically said "If you can't give us "EXCELLENT" on a survey from Subaru or hav work in February 2024. After the service that sent me a message that basically said "If you can't give us "EXCELLENT" on a survey from Subaru or have any concerns please give me (service rep) a chance to make it right. If you would like to talk to my manager I can arrange that". I replied with: I am not going to "ding you" in a review but I have an issue, not with the recall work, but with the inspection. I assume it is standard practice to do the inspection every time a vehicle is brought in, even for recall work which probably, in itself, does not really need one. when i looked at the report it says that my tire pressure on all 4 tires was 35. I know that was not the case when I brought the car in. I just assumed you all had properly inflated them during the inspection and I was happy about that. After getting my car I checked the pressures to verify that you all had inflated them. The pressures were 30, 31, 31, 32 NOT 35 on all! This makes me wonder if the inspection was done at all. the one item that concerns me the most if it was not really done is the checking of the brake linings. on the inspection you are listed as the advisor and then technician is listed as Hxxxxx Cxxxx. 3 weeks went by and I received no response so I sent this: I expected some type of reply related to the message I sent on 2/28 that said: I am not going to "ding you" in a review but I have an issue, not with the recall work, but with the inspection. I assume it is standard practice to do the inspection every time a vehicle is brought in, even for recall work which probably, in itself, does not really need one. when i looked at the report it says that my tire pressure on all 4 tires was 35. I know that was not the case when I brought the car in. I just assumed you all had properly inflated them during the inspection and I was happy about that. After getting my car I checked the pressures to verify that you all had inflated them. The pressures were 30, 31, 31, 32 NOT 35 on all! This makes me wonder if the inspection was done at all. the one item that concerns me the most if it was not really done is the checking of the brake linings. on the inspection you are listed as the advisor and then technician is listed as Hxxxxx Cxxxx. A couple of weeks went by and I received no replay to that. I called to talk to the service manager, was transferred to their number and got a message that they preferred to do things via text so texted them: Hi Xxxxx, this is Wayne Beech. I had my 2022 Subaru outback in for service. I believe it was February 21 and it was for a recall and they did one of your complementary service checks and it appears that they may not have really done the service check or at least not everything on it and I got a message that said basically hey you know hope you're happy with your service. If you can't give us a five please give me a call and I texted the service manager back and explained my complaint and said at that point in time I wasn't going to ding them on a review And then about three weeks later March 20 I sent another message saying hey I kind of expected a reply to this and you know here we are a couple weeks later and I haven't heard anything back so I'm not pleased about that I would've much rather you said hey, we did recall work. Have a good day Instead of indicating that you did service check or complementary look over the car when again it appears you did not. I texted that message 2 weeks ago and no reply so, now, this is me dinging them for poor service and poor communications. I think I gave them plenty of time to explain what may have happened, or not happened. Because of this I am now taking my vehicle elsewhere. More
by Wayne
Employees Worked With
not going to mention names
August 02, 2023
Had planned on getting new Subaru lease, currently have a lease, health issues forced[being a totally disabled veteran] me to purchase lease I have. The Subaru Happy family turned on me for a $500 deposit! G lease, health issues forced[being a totally disabled veteran] me to purchase lease I have. The Subaru Happy family turned on me for a $500 deposit! Guess they needed all the money, plus the $500! More
by smithdonald987
Employees Worked With
no names
May 09, 2023
On 10/10/22 I paid for brake kit (brakes/rotors), along with a brake fluid flush on my front end. Also requested oil change. Quantrell stated I required a $470 package for front/rear differential fluid flu with a brake fluid flush on my front end. Also requested oil change. Quantrell stated I required a $470 package for front/rear differential fluid flush, and trans fluid flush, claiming I was due based on time and mileage. Usually this is 3-5 years, or 30-60K miles. I agreed. Forgetting that I had previously had this work done this work 11 months prior, just 7K miles ago. This service was not needed. They also were not able to see my service records from out of state, so their statements of how much time had passed or miles I had driven were factually inaccurate. On 1/10/2023 I went back for a tire rotation and car inspection for a road trip. They sold me a rear brake kit (brakes/rotors), and another oil change. My prior inspection on 10/10/22 showed the rear brake pads at 6mm, and now they were stating they were claiming they were at 2 & 3 mm, needing immediate attention. Not possible. Had my car inspected on 3/10/23 during an independent State inspection, & learned that Quantrell NEVER flushed or changed the brake fluid or changed the front brakes! I still have my brakes from 3 years ago on the car! They were measuring at 2-3mm. And the rear brakes are also my existing ones that were installed just 12 months earlier, and measured at the same 6mm. None of the rotors were replaced. I have had other questionable repair issues with this dealership. More
by Andy Smith
Employees Worked With
Tony P, Dustin
January 10, 2023
I've never had a poor experience at Quantrell Subaru. Their service is exceptional. I often show up a bit early because I live in Versailles, Ky, but they always take me in and get started on my car imme Their service is exceptional. I often show up a bit early because I live in Versailles, Ky, but they always take me in and get started on my car immediately. Quantrell Subaru is THE BEST!!! Thank you fort taking care of my sweet little Crosstrek. More
by jodi
Employees Worked With
I don't remember. I was there on January 10th, 2023 at 2 p.m.
August 18, 2022
A high class dealership with an easy/going, no pressure and knowledgeable sales force and finance office. A terrific experience buying my 2023 Crosstrek with this dealership and knowledgeable sales force and finance office. A terrific experience buying my 2023 Crosstrek with this dealership More
by Eric Fruge
Employees Worked With
John May
August 11, 2022
The whole Quantrell family is wonderful and so mindful and caring of our cars and us. It is a pleasure to do business with them. They are great people ! and caring of our cars and us. It is a pleasure to do business with them. They are great people ! More
by Lcmn46
Employees Worked With
Ryan Dunn
August 09, 2022
John in service is amazing. He was polite, informative, and totally diagnosed/fixed the issue I was having with my Subaru. (The car is great, btw and I'm so very thankful to fin He was polite, informative, and totally diagnosed/fixed the issue I was having with my Subaru. (The car is great, btw and I'm so very thankful to finally find a vehicle that is good, reliable, & well built.) The problem is solved and John is 100% the best!!!! (He deserves a HUGE raise!!!!) More
by jockeykids
Employees Worked With
John
