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Quality Subaru - Service Center

Wallingford, CT

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123 Reviews

123 Reviews of Quality Subaru - Service Center

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January 31, 2017

service and sales The Salesman was informed and helpful. Service dept did not listen to my needs as a customer. Wrong diagnosis given, which was later resolved elsewher More

by Carl Bors
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Miroslaw "Mike" Mazek
December 16, 2016

Auto Car Starter Had a minor issue with my Auto Car Starter that was Installed by Quality Subaru two years ago which was no longer under warranty.. Paul took care of e More

by LouP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Honious
October 29, 2016

52,500 Service I had a couple of questions and minor issues. As always, Paul addressed them immediately. Once again, another wonderful experience at the service de More

by LouP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Honious
July 27, 2016

The Service Manager Paul Honious, take care of the details I have two Subaru Outback's 2003 and 2011 and Paul's team treats them both with detailed service. The devil is in the details, I go in for an oil cha More

by Zaphod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Honious
June 24, 2016

EXCELLENT SERVICE I BROUGHT MY CAR FOR a RECALL WORK AND REGULAR OIL CHANGE ETC. The Service Department staff I dealt with were Karen, Jonathan and Paul, all three we More

by Selma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen, Jonathan, Paul
April 15, 2016

It's all about service It's rare in this age of corporate greed to find a service department that is most interested in your vehicle and not your wallet. Quality Subaru serv More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Dillon
April 08, 2016

Very professional Never any problems as far as long waiting or hidden cost. Very professional staff from service techs to sales. All very courteous and knowledgeable. I More

by page,robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Prisco
February 19, 2016

do not trust sales man or service department was not made aware of all the oops you have to jump through to get their so called free incentives such as tires for life or a 4 th oil free. what a More

by disappointed buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad Esposito
Feb 19, 2016 -

Quality Subaru responded

Dear disappointed buyer, Thank you for your feedback. The tires for life program was a program which we launched a few years ago for a limited time. The program has worked great for many of our customers, and continues to do so. When we signed you up for the program you were given a sheet explaining that you must rotate and balance your tires every 6,000 miles. We show no records of you doing any of these services. Our Ambassador oil change program has been in place for over 12 years. Your first oil change is free (which we show that you took advantage of), the next 3 you pay for and your 4th is free. Which we show in our records that we did give it to you for free. Not sure where the confusion is? Please feel free to contact me at 203.949.1104 Jack Blanchard Customer Relations Manager Quality Subaru

January 18, 2016

Very pleasant experience Whenever I take my car to this location Jonathan Dillon is always there to make sure things go well. The staff is always pleasant, respectful, and th More

by ramirez.christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Dillon
December 05, 2015

Customer service I have used Quality Subaru for the passed 15 yrs. From the first meeting to present day, Karen Prisco has been a pleasure to deal with. Always polite, More

by Red1234
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Honious, Karen Prisco, Miroslaw "Mike" Mazek