Quality Subaru - Service Center

I continue to purchase Subarus primarily due to the extraordinarily great customer service, convenience and reasonable pricing with special discounts offered at Quality Subaru in Wallingford, CT. They extraordinarily great customer service, convenience and reasonable pricing with special discounts offered at Quality Subaru in Wallingford, CT. They are accommodating with scheduling, have a great area to wait for service to be completed, and are consistently a pleasure to work with. More

I had called Paul on Thursday, expressing my concerns I had called Paul on Thursday, expressing my concerns about new tires for my late model Subaru. Paul had shown his professionalism by explaining I had called Paul on Thursday, expressing my concerns about new tires for my late model Subaru. Paul had shown his professionalism by explaining my car's needs. Paul then found info and pricing. Returned a call in a timely manner and scheduled service for Saturday morning.I like it! I have conversed with Karen many times in the past. This is a great opportunity for me to acknowledge her professionalism as an outstanding customer service rep. Jeff had welcomed me Saturday morning. Jeff asked, Will you be waiting for this service? How long will it take? 2 hours........UGH!! Jeff knows I am very impatient, and cannot sit and wait! Jeff had offered me a company car (2013). With little effort I was out the door. Returned after 2 hours, my Subaru was ready to go. The best part of this whole experience is when he handed me the invoice..........Less than originally quoted. I liked that as well! This Service Team is priceless when it comes to serving me. More

This is the 5th Subaru Outback that I purchased from Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have a Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have all their service needs perfromed by Quality. As with all of my sales expereinces being excellent the same applies for all my service experiences. At Quality Subaru they treat you like family. More

I don't put much stock in this web site's reviews because they all deal with sales and because they are all entirely favorable. Do you really know anyone who's had nothing but positive experiences with any c they all deal with sales and because they are all entirely favorable. Do you really know anyone who's had nothing but positive experiences with any car dealership, especially AFTER they've purchased the car? Quality Subaru's service is horrible. There is a serious communication problem there and a real lack of respect for the customer. Sure, there's a veneer demanded by the sales team but its thin and the service department is not, in my opinion, to be trusted. Their "service consultants," make promises they have no intention of keeping, promise call backs they have no intention of keeping and outright lie to you. I dealt with the service manager too. He rude, blaming the lack of communication on me, etc. What all staff in the service department seem to have in common is the inability to listen to the customer and a general condescending attitude toward people. Be careful, this shop will do anything to cover up their mistakes, including lying. I don't trust them I certainly would not recommend having your car serviced there! More

I brought my car to Quality Subaru for the 30,000 mile service plus I was having a problem with the car shaking when I stepped on the brakes at 60 mph or more. Of course this problem had me very concerned service plus I was having a problem with the car shaking when I stepped on the brakes at 60 mph or more. Of course this problem had me very concerned. I was very impressed with the friendly greeting I received as I signed in. The service agent took down all my information and concerns, asked if I needed a car as I was dropping off my car for the service, and then told me it would be about 5 minutes until the rental car would be there. The rental car was there as promised and I was able to leave and attend to my business. During the day I received a call from service telling me that my car had been serviced and I could come and pick it up. No waiting around everything was handled and the problem was explained to me and repaired. I found the Service at Quality above and beyond the service I had received where I purchased the car. I will continue to bring my subaru into Quality for service. More

This is a smaller dealership with no other lots. Because of this they try to cater to the customer. I brought my car in for wheel stud replacement and had them check a brake issue. They fixed both things. of this they try to cater to the customer. I brought my car in for wheel stud replacement and had them check a brake issue. They fixed both things. They even took care of a wheel balance issue without charging me. Prices are good not great, but I would rather pay more and have it fixed right with genuine parts. It is customer care like this that will bring me back. More

The service department works around the customer's schedule to complete the work on the car. Saturday hours for larger service would better help accommodate schedules. The work is always thorough an schedule to complete the work on the car. Saturday hours for larger service would better help accommodate schedules. The work is always thorough and performed at a high quality. More

This is the fourth Subaru that my husband and I have purchased from Quality Subaru. They have been very pleasant to deal with and they are always courteous, friendly and knowlegable about their product purchased from Quality Subaru. They have been very pleasant to deal with and they are always courteous, friendly and knowlegable about their products. They go above and beyond to sssist us in purchasing the right car for us. The finance department locates the best terms available for obtaining loans when necessary. The service department is excellent. The staff is very pleasent and concerned with satisfying us. It is easy to make convenient appointments. The wait time is provided and the waiting area is comfortable and warm. The fees are reasonable. Since we have purchased four Subarus from Quality Subaru,we are definitely satisfied with them. We also appreciate the emails informing us when our vehicle needs service. It is very helpful. More

I am continually amazed at the high level of service that I received each time I visit Quality Subaru. The staff are always accommodating in setting up appointments that are convenient for me and they are a I received each time I visit Quality Subaru. The staff are always accommodating in setting up appointments that are convenient for me and they are always spot on with the length of time each service call will take. If additional servicing is recommended I during a visit, I know that it is vital to maintaining my car in the best condition. My car is always returned in spotless condition and when I drive out of the lot I am confident that I am driving a safe vehicle. This is my second Subaru and have I recommended Quality Subaru to my friends and family. I value the service I get at Quality Subaru and will continue to be a fan and customer. More