Quality Subaru

One of my wife's co-workers had recently bought a car from Quality Subaru and recommended them. Our main contact was Gary Thomsen, who was helpful in every respect. I made 3-4 visits before we closed an from Quality Subaru and recommended them. Our main contact was Gary Thomsen, who was helpful in every respect. I made 3-4 visits before we closed and I got to know some of the other sales staff, especially the owner, whom I never recognized as such. It was a pleasure just to chatter with them, and I especially valued their know-how and trustworthiness. I'd recommend Quality to anyone. They're everything a buyer might hope for. More

This is the 5th Subaru Outback that I purchased from Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have a Quality Subaru. And with each purchase I have experienced excellent customer service. Not only have I purchased all my Subarus from Quality, I have all their service needs perfromed by Quality. As with all of my sales expereinces being excellent the same applies for all my service experiences. At Quality Subaru they treat you like family. More

I was referred to Quality Subaru, by way of a co worker. I will make sure to thank them, as Quality Subaru made the car buying experience seamless! All employees were very friendly and knowledgeable. This i I will make sure to thank them, as Quality Subaru made the car buying experience seamless! All employees were very friendly and knowledgeable. This is a very welcoming environment. There was no pressure in the car buying experience. The customer service piece was amazing! I could not be happier with my experience. Quality Subaru has earned its name! I will 100% be referring all my family and friends to them! More

A very good experience in buying a 2012 Forester. Very helpful in making financing possible and making sure I knew all the feauters of my car. Friendly, courteous and knowageable. helpful in making financing possible and making sure I knew all the feauters of my car. Friendly, courteous and knowageable. More

I don't put much stock in this web site's reviews because they all deal with sales and because they are all entirely favorable. Do you really know anyone who's had nothing but positive experiences with any c they all deal with sales and because they are all entirely favorable. Do you really know anyone who's had nothing but positive experiences with any car dealership, especially AFTER they've purchased the car? Quality Subaru's service is horrible. There is a serious communication problem there and a real lack of respect for the customer. Sure, there's a veneer demanded by the sales team but its thin and the service department is not, in my opinion, to be trusted. Their "service consultants," make promises they have no intention of keeping, promise call backs they have no intention of keeping and outright lie to you. I dealt with the service manager too. He rude, blaming the lack of communication on me, etc. What all staff in the service department seem to have in common is the inability to listen to the customer and a general condescending attitude toward people. Be careful, this shop will do anything to cover up their mistakes, including lying. I don't trust them I certainly would not recommend having your car serviced there! More

This is my second new car purchase with Quality Subaru...from the moment I walked in they treated me like family. I strongly recommend Quality Subaru to all my friends and family Subaru...from the moment I walked in they treated me like family. I strongly recommend Quality Subaru to all my friends and family More

Gary is knowledgeable, friendly, and honest. He appreciates the fact that car-buying is not an easy decision/experience, and that patience and honesty is the best way to keep the customer relaxed a appreciates the fact that car-buying is not an easy decision/experience, and that patience and honesty is the best way to keep the customer relaxed and trusting. Gary spent a great deal of time showing us all of the aspects of the car, both before and after the sale, and called to check in with us and to thank us for the purchase the next day. I will keep his telephone number for future reference. More

A very friendly and knowledgeable dealer with great customer service. I didn't know which car was right for me so, I was able to sit in and test drive any model that seemed of interest. Ultimately I ch customer service. I didn't know which car was right for me so, I was able to sit in and test drive any model that seemed of interest. Ultimately I chose the Outback limited., Paul More

This is our second subaru and the overall experience was better than our first purchase @ a different dealership. I did not feel pressured, and our needs were met. I feel we were given a very competitive an better than our first purchase @ a different dealership. I did not feel pressured, and our needs were met. I feel we were given a very competitive and very good/fair deal. It was close to great but when it comes to purchasing cars my personal feelings are car prices can never be classified as great. I did some comparison shopping but not as much as with my previous subaru purchase. Everyone was pleasant and personable, and even the owner took time to speak with us during the process. The general manager stepped in initially after we had a brief wait on arrival instead of allowing us to wait longer for a salesman to be available. I have walked into other dealerships and not been acknowledged for way too long, so that impressed me. He worked out the details that made us feel good about trading in and upgrading to a 2013, and made us feel he wanted to sell us a car. We usually buy and keep our cars longer and were exploring upgrading after three years for the first time. I feel confident we have made the correct decision and both parties gained from it. More

Overall our experience at the Quality Subaru dealership was great, Gary was incredibly helpful and knowledgeable about the cars. He answered all of our questions and was very friendly throughout the proces was great, Gary was incredibly helpful and knowledgeable about the cars. He answered all of our questions and was very friendly throughout the process. Ed was just as friendly and helpful as Gary regarding the financial portion of the transaction. Ed wanted to make sure we got the car we wanted and that it fit our budget. We would recommend Quality Subaru to anyone and everyone. More