Quality Subaru | Page 95

We were definitely treated like valued customers! They We were definitely treated like valued customers! They went out of their way to help us resolve our problem and assisted with dealing with the manufa We were definitely treated like valued customers! They went out of their way to help us resolve our problem and assisted with dealing with the manufacturer. The service department was very professional and now the car runs great. Can't say enough! They were fantastic from start to finish. More

This is my second purchase of a new car within a year. Gary Thompsen handled both purchases. He is professional and very knowageable about the cars and answers all questions. He has a caring freindly way Gary Thompsen handled both purchases. He is professional and very knowageable about the cars and answers all questions. He has a caring freindly way about him. I would highly recommend Quality Subaru. More

Since we have purchased our Outback, the entire experience we've had has been nothing but positive. From the sales staff to the service department we have been treated with kindness. Karen Prisc experience we've had has been nothing but positive. From the sales staff to the service department we have been treated with kindness. Karen Prisco and Paul Honious in the service department have been quite helpful in answering any questions we may have. And their friendliness and concern for our welfare is much appreciated. More

I have to say this was one of the easiest visits for service. I dropped my car off, Enterprise picked me up with a loaner and the next day my car was ready 3 hours before expected. Karen was extremly service. I dropped my car off, Enterprise picked me up with a loaner and the next day my car was ready 3 hours before expected. Karen was extremly helpful. More

I unexpectedly needed both headlights replaced at the same time- a driving emergercy. I was fit in on a busy Saturday morning and given excellent service. same time- a driving emergercy. I was fit in on a busy Saturday morning and given excellent service. More

I bought 2 new Subaru's in 2007 and 2008. Have had service with them all that time. Always the charges are less than expected and the service is outstanding. In 2012 I bought two new Subaru's from a service with them all that time. Always the charges are less than expected and the service is outstanding. In 2012 I bought two new Subaru's from a different dealer because of price. The other dealer offered some nice packages for service such as free tires if all my service work was done there. However I passed that up to go to Quality Subaru because of their great customer service. Recently I had maintenance performed on both cars. The bill for the Impreza was more than the Outback. Because I picked up the car after hours no one was in service to answer as to why the price difference. I mentioned it to the person that took my payment and thought that was the end of it. However both Paul and Karen called my house to explain that it was because synthetic oil that the cost was a little higher. I have never heard of a service department calling a customer at home just to explain a bill. That is why I will continue to go to Quality. They are the best. More

Both Karen and Jeff are friendly, accommodating and knowledgeable. It is a pleasure working with them. My car service actually cost LESS than I expected and was taken care of quickly. I was pleasantly knowledgeable. It is a pleasure working with them. My car service actually cost LESS than I expected and was taken care of quickly. I was pleasantly surprised to notice that my car had also been WASHED! I am a long term Subaru owner.....This is my third. All my Subarus have been faithful "friends" for close to 200,000 miles each and up to ten years. I will continue to be a Subaru customer. More

Karen and Jeff were so helpful and friendly when I came in with my car. I came in for a routine oil change and was given hot chocolate in the waiting room. They were also great with helping me set up an a in with my car. I came in for a routine oil change and was given hot chocolate in the waiting room. They were also great with helping me set up an appointment for the following week. I would highly recommend Quality Subaru to anyone that needs car help. Thanks Guys! More

I continue to purchase Subarus primarily due to the extraordinarily great customer service, convenience and reasonable pricing with special discounts offered at Quality Subaru in Wallingford, CT. They extraordinarily great customer service, convenience and reasonable pricing with special discounts offered at Quality Subaru in Wallingford, CT. They are accommodating with scheduling, have a great area to wait for service to be completed, and are consistently a pleasure to work with. More

I had called Paul on Thursday, expressing my concerns I had called Paul on Thursday, expressing my concerns about new tires for my late model Subaru. Paul had shown his professionalism by explaining I had called Paul on Thursday, expressing my concerns about new tires for my late model Subaru. Paul had shown his professionalism by explaining my car's needs. Paul then found info and pricing. Returned a call in a timely manner and scheduled service for Saturday morning.I like it! I have conversed with Karen many times in the past. This is a great opportunity for me to acknowledge her professionalism as an outstanding customer service rep. Jeff had welcomed me Saturday morning. Jeff asked, Will you be waiting for this service? How long will it take? 2 hours........UGH!! Jeff knows I am very impatient, and cannot sit and wait! Jeff had offered me a company car (2013). With little effort I was out the door. Returned after 2 hours, my Subaru was ready to go. The best part of this whole experience is when he handed me the invoice..........Less than originally quoted. I liked that as well! This Service Team is priceless when it comes to serving me. More