Quality Subaru

I have to say this was one of the easiest visits for service. I dropped my car off, Enterprise picked me up with a loaner and the next day my car was ready 3 hours before expected. Karen was extremly service. I dropped my car off, Enterprise picked me up with a loaner and the next day my car was ready 3 hours before expected. Karen was extremly helpful. More

I unexpectedly needed both headlights replaced at the same time- a driving emergercy. I was fit in on a busy Saturday morning and given excellent service. same time- a driving emergercy. I was fit in on a busy Saturday morning and given excellent service. More

I bought 2 new Subaru's in 2007 and 2008. Have had service with them all that time. Always the charges are less than expected and the service is outstanding. In 2012 I bought two new Subaru's from a service with them all that time. Always the charges are less than expected and the service is outstanding. In 2012 I bought two new Subaru's from a different dealer because of price. The other dealer offered some nice packages for service such as free tires if all my service work was done there. However I passed that up to go to Quality Subaru because of their great customer service. Recently I had maintenance performed on both cars. The bill for the Impreza was more than the Outback. Because I picked up the car after hours no one was in service to answer as to why the price difference. I mentioned it to the person that took my payment and thought that was the end of it. However both Paul and Karen called my house to explain that it was because synthetic oil that the cost was a little higher. I have never heard of a service department calling a customer at home just to explain a bill. That is why I will continue to go to Quality. They are the best. More

Both Karen and Jeff are friendly, accommodating and knowledgeable. It is a pleasure working with them. My car service actually cost LESS than I expected and was taken care of quickly. I was pleasantly knowledgeable. It is a pleasure working with them. My car service actually cost LESS than I expected and was taken care of quickly. I was pleasantly surprised to notice that my car had also been WASHED! I am a long term Subaru owner.....This is my third. All my Subarus have been faithful "friends" for close to 200,000 miles each and up to ten years. I will continue to be a Subaru customer. More

Karen and Jeff were so helpful and friendly when I came in with my car. I came in for a routine oil change and was given hot chocolate in the waiting room. They were also great with helping me set up an a in with my car. I came in for a routine oil change and was given hot chocolate in the waiting room. They were also great with helping me set up an appointment for the following week. I would highly recommend Quality Subaru to anyone that needs car help. Thanks Guys! More

I continue to purchase Subarus primarily due to the extraordinarily great customer service, convenience and reasonable pricing with special discounts offered at Quality Subaru in Wallingford, CT. They extraordinarily great customer service, convenience and reasonable pricing with special discounts offered at Quality Subaru in Wallingford, CT. They are accommodating with scheduling, have a great area to wait for service to be completed, and are consistently a pleasure to work with. More

I had called Paul on Thursday, expressing my concerns I had called Paul on Thursday, expressing my concerns about new tires for my late model Subaru. Paul had shown his professionalism by explaining I had called Paul on Thursday, expressing my concerns about new tires for my late model Subaru. Paul had shown his professionalism by explaining my car's needs. Paul then found info and pricing. Returned a call in a timely manner and scheduled service for Saturday morning.I like it! I have conversed with Karen many times in the past. This is a great opportunity for me to acknowledge her professionalism as an outstanding customer service rep. Jeff had welcomed me Saturday morning. Jeff asked, Will you be waiting for this service? How long will it take? 2 hours........UGH!! Jeff knows I am very impatient, and cannot sit and wait! Jeff had offered me a company car (2013). With little effort I was out the door. Returned after 2 hours, my Subaru was ready to go. The best part of this whole experience is when he handed me the invoice..........Less than originally quoted. I liked that as well! This Service Team is priceless when it comes to serving me. More

Usually when you walk on to an auto dealer lot they run at you and try to force you in to cars you dont want. Not the case here. Chad made sure that I found a car that I would be truly happy with. He asked at you and try to force you in to cars you dont want. Not the case here. Chad made sure that I found a car that I would be truly happy with. He asked me all the right questions and I felt like he tried to get to know me in the time he was given. Even despite a snow storm...the worst Connecticut has seen since 1978...he worked things out so I could get my car asap. He even stayed at work to wait for me after Ed told him he could go home due to the snow just so I could get me car. Now that is dedication to the customer! What was important to me was that he listened to me, remembered little things that I said to him that most people would just over look and he treated me with respect. Other car dealers I have dealt with cast me aside because I'm a woman...not this place. They explained things thoroughly and answered any and all questions I had. Chad and I even exchanged cell phone numbers so we could keep in touch over the storm because his store was closed. Ed was also excellent. I didn't speak with him as much as I did with Chad, but the time I did have with him, he was respectful and helpful. He explained everything and offered me everything he could to make things as inexpensive as possible. Over all I would say I am highly satisfied with my visit, my purchase and my experience here. This is the first place I will go in the future when I need another car and yes I will be referring...directly to Chad. More

matt was a very guy, he came out in the windy cold to ask if he could, help, . then we went inside & spoke to him, we knew we wanted to deal with him, friendly & very personable, he did his best to close a d if he could, help, . then we went inside & spoke to him, we knew we wanted to deal with him, friendly & very personable, he did his best to close a deal with me, we went for a test ride in a lagacy, the the outback, i am more comfortable being in the outback & he sensed that & did tell me he noticed a difference in me. so we got back to the shop, & sealed the deal . i would recommend him to my friends or family looking for a new or used auto . thank you somuch for having such a compitant employee. charlotte cooper More

My old Subaru Forester developed a rare engine problem last week. Given its mileage and age, I was forced to make a smart decision and purchase a new car. Quality Subaru made my decision easy; I purchas last week. Given its mileage and age, I was forced to make a smart decision and purchase a new car. Quality Subaru made my decision easy; I purchased a new Subaru Forester. With the assistance and patience of Gary Thomsen, a wonderful salesman and genuine individual, my cary buying experience was both entertaining and painless. Quality Subaru's owner, service department, finance department and sales department strive to please their customers. As I drive around in my new car, I can confidently say that I am one happy customer! More