Quality Subaru

Thank you Ben for all of your assistance with the purchase of my new Subaru Impreza. It was great working with you. Thank you for help finding the perfect car for me I LOVE IT!! You were great to wor purchase of my new Subaru Impreza. It was great working with you. Thank you for help finding the perfect car for me I LOVE IT!! You were great to work with!! More

Getting a new car during this pandemic-fueled chip shortage is no easy task. Once a model is selected, finding one actually available is almost impossible. Having selected a Subaru Forester as the shortage is no easy task. Once a model is selected, finding one actually available is almost impossible. Having selected a Subaru Forester as the chosen vehicle, the search was underway. Contacting Quality Subaru (a daughter already owns one from there), we were put in contact with Anthony Favoccia. While new to Quality, he is not new to Subaru. We quickly learned that all new models on the lot were already spoken for, as were all but one of the models in transit. After contacting most other Subaru dealers in CT, we soon learned this was the norm, only no one had even any of their in-transits available, except one, about 1-1/2 hours away. Fortunately, a return call to Anthony showed that this in-transit was still available, so we asked for their offer. Surprisingly, not only did Quality stick to MSRP (other dealers were asking up to 10% or more OVER MSRP), but also offered a generous trade-in allowance on a car currently at another dealership undergoing repairs. At the closing process, Anthony was extremely detailed and patient, as he took us thru the many features. While Anthony is too new to Quality to be listed here, he is certainly a 5-star employee. During the search process, I had numerous occasions to interact with Jack Blanchard, Quality's Customer Relations Manager. Not only did he make us a very generous offer, but Jack was entirely pleasant to deal with. In fact, when he learned of our appointment to come in for the closing, he made a point to find us and introduce himself. To close out the deal, we then met with Chris Carey for the financial end of the matter. OK, time now for the typical hard sell. Nothing like that. Yes, we were offered certain upgrades, but each was explained and compared to our ownership usage, (annual mileage, expected length of ownership, etc.). It was under 2 hours from the time we walked in, until we drove out. Overall, a very pleasant experience. Thank you Anthony, Jack, and Chris! More

Mike and Johnathan took great care of my 2016 Impreza for a series of major & minor repairs including an engine leak. Johnathan and Mike kept me in the loop every step of the repair process. Mike went above a series of major & minor repairs including an engine leak. Johnathan and Mike kept me in the loop every step of the repair process. Mike went above and beyond with calling me with daily updates and ensuring I stayed informed as much as possible. I have never had a better service experience as a newer customer. I will certainly continue to bring my vehicle to Quality Subaru for all of its needs. More

we are 70+ and this was our first time buying a car in 13 years. We went into the dealership with some trepidation. John Melchiore made us feel comfortable right away. He gave us all the time we needed t years. We went into the dealership with some trepidation. John Melchiore made us feel comfortable right away. He gave us all the time we needed to familiarize ourselves with the car models we were interested in. After purchasing the car he invited us to return in 2 weeks at which time he spent over an hour answering our questions regarding the technological features of the car. More

We had a fantastic experience working with John Melchiore on our new lease. He walked us through the car and all its features and accessories. I would highly recommend working with him he doesn't try to pus on our new lease. He walked us through the car and all its features and accessories. I would highly recommend working with him he doesn't try to push the sale on you and wants to get you the car you want! He also kept in contact with us throughout the whole process. Ed Chen in finance was equally as awesome, very friendly and no BS made the final paperwork a breeze! More

Quality Subaru was great! It was such an easy process. John quickly got back to us on every question we had and when we visited the showroom and ultimately purchased the car he took the time to explain ev John quickly got back to us on every question we had and when we visited the showroom and ultimately purchased the car he took the time to explain everything to us (and our teenage son). More

My experience at Quality Subaru was fantastic. The entire staff were extremely friendly and pleasant to work with. My salesman John was very knowledgeable and patient explaining all the features of my new Su staff were extremely friendly and pleasant to work with. My salesman John was very knowledgeable and patient explaining all the features of my new Subaru Legacy Touring. The managers Pete, Mike, Jack, and Chad also provided me with excellent service. I was extremely pleased with the appraisal that Chad had given me for my trade. Ed also did a fantastic job explaining all the paperwork I had to sign in the finance department. The service department staff were very welcoming as well. Everyone at Quality Subaru works as a team. I definitely would recommend Quality Subaru to anyone purchasing a new or preowned vehicle. I love my new Subaru Legacy Touring. Sue More

Quality and John were the best options in buying my first car from a dealership. John took the time to make sure that every and any concern I had was something that I did not have to worry about before going car from a dealership. John took the time to make sure that every and any concern I had was something that I did not have to worry about before going to purchase. He was easy to contact and always got back to any call or email in a short time and answered every question! Overall my experience with Quality and John was great! More

Unforgettable experience-from the moment we walked in to the moment we left the parking lot with our new vehicle! Would recommend this dealership-hands down, without hesitation, to anyone looking to buy a n the moment we left the parking lot with our new vehicle! Would recommend this dealership-hands down, without hesitation, to anyone looking to buy a new vehicle! John in sales and Ed in finance were the perfect team and fit for our family! Professional, detail-oriented, charismatic, down to earth personality. Super excited to be part of the Subaru family!! More

Because of the overall lack of cars we went to several dealerships. At Quality each time we entered the showroom we were greeted & offered refreshments while we waited. John M. was well educated about the dealerships. At Quality each time we entered the showroom we were greeted & offered refreshments while we waited. John M. was well educated about the cars. On pick up day he was through in showing us the features before we left. Ed C. was clear in explaining the warranty & finance options, And lastly Joe the owner introduced himself to us. It was clear that he takes pride in honest service & treating his employees & customers well. Quality Subaru is a quality dealership. More