Quality Mazda by DiLorenzo

I am a repeat customer I've been purchasing cars since the 1970's. This is my second purchase at Quality since moving to NM. The staff treats me with respect and courtesy, t I've been purchasing cars since the 1970's. This is my second purchase at Quality since moving to NM. The staff treats me with respect and courtesy, they know I mean financial business and react on a serious level when we make a deal. I got a fair trade-in value after checking Edmonds to find out what my old car was worth. Any follow-up business was dealt with in the same manner - they did not blow me off because I had already purchased a vehicle. As a woman buying a car, I've been treated like the woman with that man over there in a showroom, asked what color car I wanted, etc etc. I know cars, the mechanics, the features I want and need, and my price point. Again, each man I worked with there treated me with the respect that I deserve. That would be Aaron Randle, Salesman, Ivan is the Sales Manager, and the Finance Manager Pavel. And the variety of makes/models/price points at the 3 used car lots is phenomenal...just pick the one that suits you. I am so happy with my CX-5GT and feel it has all the room I need after trading in my old Pathfinder. It fits musical instruments, 40# bags of dog food - lots of room. More

Excellent customer service! Quality Mazda helped me find the car I was looking for with ease and excellent customer service! Buying cars is not one of my favorite things to do b Quality Mazda helped me find the car I was looking for with ease and excellent customer service! Buying cars is not one of my favorite things to do but through the help of Ben Vigil I was able to find a car that fit my needs with little to no stress. The customer service was above and beyond what I have experienced at other dealerships. I love my new car! More

Great experience My wife had sorted out what she wanted to get via internet searches. We went to Quality and was greeted by Ben Vigil. After looking at several cars My wife had sorted out what she wanted to get via internet searches. We went to Quality and was greeted by Ben Vigil. After looking at several cars, they only had one which fully matched what my wife wanted and unfortunately it had an issue that required a part and special tool to be shipped in to correct. We decided to wait until the issue could be fixed so that we got exactly what we wanted. Ben kept us informed of the progress the entire time. When the car was ready, I had a number of work commitments and was pressed for time which was compounded by living almost two hours from the dealership. I also hate the haggling and high pressure add on sales that often come with buying a car. I informed Ben of my time crunch and my desire not to spend time listening to sales pitches for extended warranties and such, and he said he would have everything ready. When we arrived Ben had everything ready and honored my request concerning no high pressure add on sales pitches. The purchase experience went very smooth and we got the car we wanted. I couldn't ask for a better salesperson to work with. More

Misinformation Looked on the website, reviews and wanted to work with Andrew heavner. Stopped by to talk with him and Mazda stated he got terminated. Dissapointing t Looked on the website, reviews and wanted to work with Andrew heavner. Stopped by to talk with him and Mazda stated he got terminated. Dissapointing that their website is inaccurate on current employment. More

Dealer Does not Stand Behind Product I liked the sales rep I worked with, Andrew Heavner, who was a straight shooter. Wish I could deal with him again. So, one star for that. As for the q I liked the sales rep I worked with, Andrew Heavner, who was a straight shooter. Wish I could deal with him again. So, one star for that. As for the quality of the vehicle and how well the dealership stands behind it, not so much. Not at all, really. I’m OK with the few minor body quality issues, I expect that in a mid level vehicle. But my front brake rotors have warped twice in the first 25k miles I’ve driven the car. The first time, at about 15k miles, the dealership turned the rotors at no charge, but refused to replace them. Warped again at just under $25k miles. The dealership refused to replace or turn them without charging me. Their position is the brake pads have 30% or less life on them and so they have no warranty responsibility. I’ve owned and driven many vehicles in the 40+ years I’ve been driving and I’ve never had brake rotors warp in the first 25k miles - actually never in the first 80k of any car I or my family has owned. Without question, these rotors were bad from the factory - that or plain cheap junk. The fact that Mazda will neither replace nor turn the rotors without charge baffles me. I don’t understand a company that doesn’t stand behind their product. Am planning on leasing a 2018 M5 for my wife, but may re-think that. If I do, I’ll be dealing with someone in Phoenix. Will also be telling everyone I know about my experience. More

Excellent Service I received a great deal and service for trading my CX-5 for exactly what I wanted in a new car. Totally recommend visiting them for your next car. B I received a great deal and service for trading my CX-5 for exactly what I wanted in a new car. Totally recommend visiting them for your next car. Both the sales person and the finance office were easy to talk to and completed all the paperwork in record time. More

Excellent sales experience Great experience! My salesman Aaron took into consideration the fact that I had to be at an afternoon appointment and made the buying experience quick Great experience! My salesman Aaron took into consideration the fact that I had to be at an afternoon appointment and made the buying experience quick and easy! Incredibly knowledgeable as to the product and walked me through each step. Made sure I felt comfortable before leaving. More

very easy to work with Ben, took excellent care of my mother and I. She knew what she wanted, and he found it very quickly. It was one of the fastest and least pressurized v Ben, took excellent care of my mother and I. She knew what she wanted, and he found it very quickly. It was one of the fastest and least pressurized visits to a dealer. My mom is very happy with the car and buying process. More

Helpful, knowledgeable & not pushy! Andrew listened to me and provided me a opportunity to view various cars that met my interests. His attention only focused on me and my purchase. He h Andrew listened to me and provided me a opportunity to view various cars that met my interests. His attention only focused on me and my purchase. He helped me weigh one vehicle against another to select the right one. He is very knowledgeable about all makes but Mazda appears to be a specialty. At no time did he pressure me to make a purchase but I sure am glad I did! More

Easy buying experience Buying our CX-9 from Quality Mazda was one of the easiest and most pleasant automobile purchases we've made. Andrew really knows the vehicles and wen Buying our CX-9 from Quality Mazda was one of the easiest and most pleasant automobile purchases we've made. Andrew really knows the vehicles and went the extra mile to make the sale, but without any pressure. We had been shipping at another Mazda dealer and are glad that we bought from Andrew and Quality Mazda. The CX-9 Signature is a fantastic vehicle and an amazing value. More