Quality Mazda by DiLorenzo

“Eve” (Halloween costume) was very friendly and went over my maintenance report thoroughly. Enjoyed the friendly yet professional atmosphere. Will definitely return. Thank you for your courtesy. my maintenance report thoroughly. Enjoyed the friendly yet professional atmosphere. Will definitely return. Thank you for your courtesy. More

Just wanted to thank Scott and the rest of the quality Mazda team for great service. I’m glad I bought a vehicle from them and plan to buy more. Thank you. Mazda team for great service. I’m glad I bought a vehicle from them and plan to buy more. Thank you. More

Took such great care of us! Wife and I were shopping for a new car for my daughter, as a present for graduating UNM. We live in California, and when we saw some online deals from Wife and I were shopping for a new car for my daughter, as a present for graduating UNM. We live in California, and when we saw some online deals from Quality Mazda, we were sure that they were too good to be true. Long story short, we were wrong. From start to finish, the process was outstanding. Ben Vigil was our sales rep, and made me feel comfortable from the start. He was honest, transparent and listened, instead of talking. I was very leary, being nearly 1000 miles away, but he kept his word, and every promise. He took good care of my young daughter, and was "so very nice and made her feel special", when she came in for her test drive. No pressure, no upselling or confusion. Just straightforward and kind. Pavel Hrabinsky was introduced as our Finance Manager and he was equally impressive. At no time did it feel like I was dealing with your typical "closer". Down to earth, and like Ben, simply listened. He was extremely helpful, and could not have made things easier for us. Within no time, our daughter had the car she wanted, we got an unbelievable deal, and at no time did we feel uncomfortable or worried. He even arranged for all the paperwork to be sent to California, and walked us through the it, making it simple. I have to admit, in the back of my mind, I was waiting for the curveball. It never came. Got exactly what I was promised! How fantastic was the entire experience? We will be purchasing our next car (CX-9) through them. I have no issue making the quick flight to Albuquerque if it means I get to deal with them again. I've been an operator for a long time. I know this may sound a little over the top. But I assure you, I have never been treated any better than I was at Quality with these 2 gentlemen. More

Great buying and service experience! I bought a new Mazda3 hatchback here in November 2019 and had a wonderful, no hassle experience with James Bayless. I recently received a text message I bought a new Mazda3 hatchback here in November 2019 and had a wonderful, no hassle experience with James Bayless. I recently received a text message about two recalls on my car which I really appreciated and was able to come in to have my car updated quickly. I definitely plan on staying with this dealership in the future and would highly recommend it. More

Great buying experience Our second Mazda purchase from this dealership. We worked with Audra White, who was extremely knowledgeable about the vehicles, was able to walk us t Our second Mazda purchase from this dealership. We worked with Audra White, who was extremely knowledgeable about the vehicles, was able to walk us through all the features in the Nav system from memory. Audra was friendly, professional, knowledgeable and patient. She quickly understood our preferences, and steered us towards the vehicle with the features of interest to us. We had done our research ahead of time, and felt like we were given a fair and honest deal on our trade-in, and in the cost of the vehicle (compared against Edmunds recommendations). There was no attempt by the dealership to upsell, or to try to talk us into extras we were not interested in. The finance manager (Pavel) was extremely organized and was able to work us through the financials in under 10 minutes. We highly recommend this dealership More

Squid is the best Long time customer 15 years plus. Bill Squid takes very good care of us and we wouldn't go anywhere else unless Squid goes somewhere else. I am so ha Long time customer 15 years plus. Bill Squid takes very good care of us and we wouldn't go anywhere else unless Squid goes somewhere else. I am so happy with the service we received that we have purchased many cars from the dealership.. Thanks again for the great service.. Frank More

Great Service Great People I’ve been going to quality Mazda for years now. Always like how they greet me and make me feel like one of the family. I love the service department I’ve been going to quality Mazda for years now. Always like how they greet me and make me feel like one of the family. I love the service department and Ben Vigil is awesome to work with as well. Love my Mazda 6 and the service quality Mazda provides. Thank you Quality Mazda. More

Outstanding Service I have had my CX-9 for five years and I would buy another one because of this dealership’s exceptional service. I have owned Honda's and Toyota’s. T I have had my CX-9 for five years and I would buy another one because of this dealership’s exceptional service. I have owned Honda's and Toyota’s. They treated me like a second class citizen being a single woman. Daniel and Bill always treat me very professionally. They always quote the price up front so there are no surprises and keep me informed during the maintenance process. Could not be happier! More

Bill, the Service Advisor Juggling in the Service Bay I spun in to get a clarification regarding the replacement of my windshield in my Mazda 6. Safety features are great until you have to replace a crack I spun in to get a clarification regarding the replacement of my windshield in my Mazda 6. Safety features are great until you have to replace a cracked windshield. There’s no more $250 windshield! I also needed a routine oil change. When I arrived, around 8:30am, there were 6 cars already in the bay and only Bill. He and Robert, who was moving cars out as quickly as Bill could write the tickets, were doing a great juggling act with the inbound customers and weaving in the customers whose cars were serviced. And Bill is the cashier too! Fortunately, those waiting, with the exception of one guy, were patient and understanding. Thanks for your care and concerns for me and my car and thanks to the service techs who I know do their best to get cars in and out expediently. More

extremely dishonest and unethical dealer. Quoted a price on the internet that I confirmed 3 times. When the salesman, Brent brought back the paperwork the price was $6,000 more than we agreed. He blamed the sa the internet that I confirmed 3 times. When the salesman, Brent brought back the paperwork the price was $6,000 more than we agreed. He blamed the sales manager for misleading him More