Quality Mazda by DiLorenzo

Fantastic Experience and a Great Deal We live in Uruguay & just bought a house in Santa Fe, NM so we needed a car. From Uruguay I contacted Quality by the internet and was introduced to Be We live in Uruguay & just bought a house in Santa Fe, NM so we needed a car. From Uruguay I contacted Quality by the internet and was introduced to Ben Vigil so over a month we conversed by e mail, made the deal for a new CX-5. I contacted Ben and indicated the date we would arrive at the ABQ airport; he picked us up at the airport with all our luggage took us to Quality had the vehicle ready as well as the paperwork and we were out in about an hour headed to our new home in Santa Fe in our new CX-5. Ben really did a great job and he went all out for us so we are really happy to have such an experience and if the need arises for a new vehicle we will call Ben. More

Was a very good expeirence! We love our new CX-5, Ben was great! I have his number and sent him text, he had everything ready when we showed up and got us in and out very quick We love our new CX-5, Ben was great! I have his number and sent him text, he had everything ready when we showed up and got us in and out very quickly, we loved that, good job Ben, he is Great! However I was VERY disappointed that when I got home and reviewed the paperwork found out that we spent a LOT of money for insurance that we did not want! We were told that our payment would be $522 by Ben but Daniel said "I actually have a lower price of ONLY $519" We were never told that the GOLD package had a large cost and without that package our monthly payment would be a lot lower, are whole intent in consolidating from two to just one car! This was VERY misleading and I am disappointed with you! Had you been truthful I would have declined this insurance and had my payment much lower. I am very disappointed in this practice and after buying five cars with you, two for my daughter and now three from us, you have lost my trust in Quality and will go elsewhere for future purchases, Very disappointed More

No hassle ... Got what I wanted! Andrew Heavner is a great guy ... very personable and easy to talk to and deal with. I think their additional maintenance package (extended warran Andrew Heavner is a great guy ... very personable and easy to talk to and deal with. I think their additional maintenance package (extended warranty) charges are higher than normal. My youngest son just purchased a new vehicle last Saturday and his additional maintenance costs on his vehicle was much less that what I was quoted at Quality. I paid around $700.00 for an extended bumper to bumper warranty on my last new purchase, from another dealership. Quality quoted me more than four times that price for extended coverage on my new purchase with them. More

Greatest I was given excellent service, wonderful explainations. I liked the car to begin with but did not know much about the car. Other dealership did not I was given excellent service, wonderful explainations. I liked the car to begin with but did not know much about the car. Other dealership did not explain much about it . Ben demonstrated things and helped me operate things on the car I had no idea were there. Excellent service with no pressure .This was best experience I have had buying a car. More

Very easy going, clean place, nice people I bought a Mazda 6 here and just recently bought a Mazda 3. The cars speak for themselves, the dealership earned my vote. I went to another dealership I bought a Mazda 6 here and just recently bought a Mazda 3. The cars speak for themselves, the dealership earned my vote. I went to another dealership in SF, and it was a terrible experience. It was a pleasure to work with Tom Shroba again. He is a good guy, very fair. More

Awesome! Andrew was awesome to work with, no pressure in any way! He made sure i knew the car and was an awesome help! Greatly Appreciate Andrew! Beyond Excite Andrew was awesome to work with, no pressure in any way! He made sure i knew the car and was an awesome help! Greatly Appreciate Andrew! Beyond Excited!!! More

Great Experience My overall experience with the dealership was great! Andrew was a great salesperson and very knowledgeable. I would recommend both dealership and sale My overall experience with the dealership was great! Andrew was a great salesperson and very knowledgeable. I would recommend both dealership and sales person to friends. More

Overall- A positive Experience We enjoyed working with Andrew Heavner very much. He was always very responsive to our initial email correspondence. He was helpful in finding what we We enjoyed working with Andrew Heavner very much. He was always very responsive to our initial email correspondence. He was helpful in finding what we were looking for and very friendly when we met face to face. Our only complaint is common to the practices of dealerships- we disliked the "bait and switch" approach- giving us a monthly amount which we agreed to (I thought it was high for the given interest rate but waited for the final disclosure paperwork to analyze how much we would be paying out in interest) then telling us that for only "7 dollars more" we could have a full extended warranty. I calculated and the full warranty at 7x60 would have cost us (theoretically) only 420 dollars. We asked more questions as this did not sound right. It turns out that in the initial amount, they increased the monthly price by tacking on something else so that they could sell us the actual insurance for "only 7 dollars more" by removing what they tacked on without notifying us. The actual cost of the insurance was upwards of 2k which we turned down. We just disliked that part of the process. The initial monthly quote could have been a bit more up front. Otherwise, things went very well. Thank you! More

knowledgeable and friendly customer service Have now gone to Quality Mazda in Albuquerque for two Mazdas, a 6 and a 3. Both times the experience exceeded expectations. I got the car I wanted Have now gone to Quality Mazda in Albuquerque for two Mazdas, a 6 and a 3. Both times the experience exceeded expectations. I got the car I wanted at a very fair price. No pressure sales as well. More

First new car in 14 years I like to buy cars that are reliable so I usually keep them for a long time. It took me a while to get up the energy to go car shopping because I nee I like to buy cars that are reliable so I usually keep them for a long time. It took me a while to get up the energy to go car shopping because I needed one for the mountain area where we live and where my rear wheel drive vehicle didn't cut it. Andrew Heavner was terrific to deal with and knew much about the CX-5 features as well as the service offered by the dealership. I feel comfortable with my new purchase and glad I had Andrew to help with the process. More