Quality Mazda by DiLorenzo

I was able to set up a convenient appointment online and once I arrived the routine service went smoothly and very professional while being kept informed every step of the way once I arrived the routine service went smoothly and very professional while being kept informed every step of the way More

Mazda San Rafael is an outstanding and trustworthy dealership. My goal to version-up from my CX-30 to a CX-5 was met. As a legacy Mazda customer, a red carpet was rolled out by Gabriel Garcia, Josep dealership. My goal to version-up from my CX-30 to a CX-5 was met. As a legacy Mazda customer, a red carpet was rolled out by Gabriel Garcia, Joseph Malek & Richard Barekzia. The Mazda Dream Team was matter of fact, friendly and well-versed on what I was requesting. The financial fit for a payment was adjusted for my preference and expectation. I drove away with a beautiful CX-5, fully loaded and affordable! Thank you Gabriel, Joseph & Richard!! More

Team works phenomenally to ensure customer satisfaction. I took my car in for a part replacement. It was done within minutes. Then, they noted my rear wiper was loose and missing a part. They simply fixed i I took my car in for a part replacement. It was done within minutes. Then, they noted my rear wiper was loose and missing a part. They simply fixed it. Nice to see such thorough care and attention to detail. More

We had to replace a new CX-50 that was unfortunately totaled in an accident (not our fault). In trying to duplicate the car we lost, we wound up going to Quality in Albuquerque, even though it was a 40 totaled in an accident (not our fault). In trying to duplicate the car we lost, we wound up going to Quality in Albuquerque, even though it was a 400+ mile round-trip commute. That being said, both our sales rep Ben Vigil and Sales/Finance Manager Pavel Harbinsky made the trip more than worthwhile. Given the distance - and a number of phone calls - we were able to conclude ALL details of the sale over the phone; we only had to make the drive, sign on the line and get the keys. This was the absolute best car purchase process we have ever been through - and there have been a bunch. Especially given the circumstances, these folks bent over backwards to get the deal done on terms that worked out well for both us and for the dealership. There's a good reason these folks have been in business for 67 years and counting. Highly, highly recommended - 6 Stars on scale of 5! More

Wasn't planning to buy but wanted to look at new Mazda CX-5. Was met on the lot by Jordan, easy going guy, offered a test drive. He's a motorhead, like me, so our discussions were straightforward, no pres CX-5. Was met on the lot by Jordan, easy going guy, offered a test drive. He's a motorhead, like me, so our discussions were straightforward, no pressure or xx. They gave a fair trade-in on our Honda CRV and the deal was within out target price. The CX-5 actually sold itself and Jordan made the transaction easy and smooth. We also met sales manager Pavel, interesting guy with great personal stories. We were there a long time but didn't seem like it, didn't mind, we're retired. Anyway, drove off the lot in our new CX-5. Probably one of the smoothest transactions I've experienced in car buying. Bill&Sue K More

Pleased with the service. Daniel went well beyond my expectations. I've gone back several times for routine service and each time I came back with a smile on my face. Daniel went well beyond my expectations. I've gone back several times for routine service and each time I came back with a smile on my face. More

Way above and way beyond! If you're in the market for a car don't go anywhere else! This dealership, especially Ben Vigil, will go above and beyond for you! My wife and I we'r If you're in the market for a car don't go anywhere else! This dealership, especially Ben Vigil, will go above and beyond for you! My wife and I we're traveling through NM when our car's engine let loose outside of Grants. The Sales Manager(?) Worked during his vacation to quickly get the deal together and Ben or salesman drove from Albuquerque all the way to Grants, to get us our new car that was in addition, a great deal. Dealerships and Sales people just aren't like this anymore, except for here. We live out of state but if we ever need another vehicle, we will travel to Quality Mazda to get it! Again, thank you Ben, we are forever grateful! More

Had a quick and efficient oil change. Timely courteous. Six more words. Six more words. Timely courteous. Six more words. Six more words. More

Good experience at this dealership. First time to take my vehicle in for service here. Will go back again. First time to take my vehicle in for service here. Will go back again. More