Quality Chevrolet Buick GMC

Too Many Hands I had an appt for a recall and was told on the phone it would only take 5 mins and even went into details of what had to be done, I got there and was I had an appt for a recall and was told on the phone it would only take 5 mins and even went into details of what had to be done, I got there and was told it would take over an hour and my appt was for 2:00 not 3:30 like I was told over the phone. I gave the customer service rep the day and time of the phone call so she could go back to the tape to listen bc I know what I was told. I had to leave early from work for this. I had to reschedule which meant I had to leave early another day. For my first time going to this dealership it was dealt a very bad impression but when I finally did go back everything was fine. People were very nice to me and service was great.. More

Satisfied customer My son purchased a 2018 Terrain and was satisfied. He suggested i buy the same truck. He called the dealer Ed and i went in and liked what i saw and My son purchased a 2018 Terrain and was satisfied. He suggested i buy the same truck. He called the dealer Ed and i went in and liked what i saw and purchased the truck. More

They had exactly the car I wanted on the lot. No one else within a couple hundred miles had it. I didn't want to cave on color or features. No one else within a couple hundred miles had it. I didn't want to cave on color or features. More

Experience was normal other than my 2 issues below. There were 2 negatives during this visit. 1st my car is always washed, this time it was not. Also, the fluids in my car were not topped, I'm not sure There were 2 negatives during this visit. 1st my car is always washed, this time it was not. Also, the fluids in my car were not topped, I'm not sure if it's something that wasn't supposed to he done this time around. More

Great Experience Ed was incredibly helpful. I had some unique feature requests and he managed the challenge like a champ. He stayed late to ensure everything was cover Ed was incredibly helpful. I had some unique feature requests and he managed the challenge like a champ. He stayed late to ensure everything was covered and we had all the details of our new car. Ed didn’t at all have your stereotypical salesman personality, he was very easy going, friendly, and great to work with. I would definitely buy from him again and recommend him to friends and family. More

Above and Beyond Ed Pavlica went above and beyond to make my auto purchasing experience a rewarding, happy one. He spent an incredible amount lof time going over all Ed Pavlica went above and beyond to make my auto purchasing experience a rewarding, happy one. He spent an incredible amount lof time going over all the features inside and outside the car, so that I would be knowledgeable on how to use all the upgraded and standard options.. I must say no other salesperson has ever done so before. Thank you again Ed for all the time and effort you put forth to provide me with customer satisfaction. Everyone knows purchasing an auto can be a bit of a challenge. I am the toughest critic I know and I set uncommon goals and standards . Ed you surpassed my expectations. I went home with a beautiful new auto and a smile. Choose Ed Pavlica for top priority professional treatment! More

Great experience! This was our first time leasing a Chevy and Ed was very helpful, patient and knowledgeable. Ed took his time with us, answered all our questions and h This was our first time leasing a Chevy and Ed was very helpful, patient and knowledgeable. Ed took his time with us, answered all our questions and helped us throughout the whole process. We are very happy with our new Traverse! We would definitely come back and refer and friends and family to Chevrolet of Englewood they were very professional. More

came in to purchase with an appointment and was ignored I met Jason yesterday. I initially walked in without an appointment having researched the vehicle on their lot that I wanted to purchase... not shop a I met Jason yesterday. I initially walked in without an appointment having researched the vehicle on their lot that I wanted to purchase... not shop around for, not go elsewhere for... but to PURCHASE. Jason was very friendly as no one was in the store at 9am. I got to look over the vehicle I saw online and he answered questions. To streamline the process, I filled out a credit application and I made an appointment for the next day so I could have someone else who knows cars look it over and give the green light. I confirmed the later that evening appointment via phone with Jason who remained agreeable. I walk in the next day and the showroom was vacant. We waited 10 minutes, then called the store. I was told he was out with a customer and they did now know when he would be back. I added I was there for a scheduled appointment and advised I could come across the street for help. I did, and was told by the receptionist that Jason was arriving from a test drive and she pointed to the car. I waited until he approached the store and he said to me that he was sorry but he had an unexpected walk in that he wanted to finish with to "close this deal and my 1130 is here to so I have to handle that next." I am sorry, I was scheduled at 11, for a purchase, but you're moving on to your next appointment? I asked for other assistance and while he was very polite in his excuses, he advised no one else is available. As I walked back over to the other show room, Mike,.. a former mechanic and current employee asked if I wanted to test drive the vehicle. Needless to say it confirmed I wanted this car and that he is the only reason the rating is 2 stars. I have yet to hear from Jason or a Manager at this point. More

4 hours to Rotate Tires / 10 min Software Update I was planning to wait for the car as they just had to rotate my tires. Due to the small scope of work, they informed me to bring my Bolt EV at noon. I was planning to wait for the car as they just had to rotate my tires. Due to the small scope of work, they informed me to bring my Bolt EV at noon. Of course, the ONLY technician who works on Bolts was out to lunch?! So I went back to work. Never received a call and I came back at 4 and it still wasn’t available. Waited another 15 minutes. Really not customer oriented. They were pleasant but didn’t put the customers needs first. If you have a choice, choose another dealership for your needs. Smaller gripes ... they didn’t top off the tire pressures, I did that when I came home. They didn’t bother to plug it in to top off a charge. Not expected but they didn’t even think it might be nice or helpful. More

Wonderful experience Ed Pavlica made the turning in of one vehicle and purchase of another vehicle a seamless transition. Extremely helpful! A pleasure to deal with in mak Ed Pavlica made the turning in of one vehicle and purchase of another vehicle a seamless transition. Extremely helpful! A pleasure to deal with in making new choice. More