Quality Auto Mall

Carlos Santana is my Raptor Maintenance Mgr. I can't say enough about the highest level of customer care I receive from Carlos Santana. I have purchased many F-150's and F-250's from Quality Auto I can't say enough about the highest level of customer care I receive from Carlos Santana. I have purchased many F-150's and F-250's from Quality Auto Mall over the years. Now that I'm a Gen-II Raptor owner I only trust the maintenance coordination to Carlos Santana ! Whether it's an interval service or just "The Works" oil change and full inspection. Carlos has always treated me like a very good friend rather than just another customer, and I am always impressed with his style of managing my maintenance services! That's why I purchased an extended maintenance plan with Ford when I purchased my Raptor and not a third party business for extended maintenance. Quality can perform a full interval service while I wait! Now that is impressive!!! More

Good Service, Cause of problem, defective seal The service we received was very good as well as the service person. The problem was a leak between the cowl and the body of the vehicle. Apparently The service we received was very good as well as the service person. The problem was a leak between the cowl and the body of the vehicle. Apparently, the seal was defective, and we were told that if this had occurred sooner, there would have been no charge for the service. Based on this, we feel we should have been notified by the manufacturer that this part was defective and should be repaired, as we had no way of knowing this until the car actually would not start. Reply requested. More

Honest sales and low-stress buying experience!! On June 15th I bought a used Jeep from Quality, it was one of the best and least stressful car-buying experiences I've ever had. We had driven about f On June 15th I bought a used Jeep from Quality, it was one of the best and least stressful car-buying experiences I've ever had. We had driven about four hours to look at the advertised Jeep, so it had been a long day already, but Chris Gerrity, our salesperson in the Pre-Owned Center of the dealership was quick to help us and was consistently friendly, honest and up-front as we negotiated pricing and offered us a very fair price for our trade-in. We had a pretty substantial down-payment, but when we ran into issues with the fund transfer due to it being a weekend, Robert Portee, the Finance Manager and Chris both worked diligently, even staying after hours to get the deal re-done so that we could drive home that day in our new vehicle, they saved us another 8 hours of driving and days of missed work! Thanks to the staff at Quality for a great buying experience, I would definitely return again. Thanks Chris and Rob!! More

Painless Visit As usual the purchase and installation of 2 tires was painless. I went before work and was done in a short period of time and then went on my way to As usual the purchase and installation of 2 tires was painless. I went before work and was done in a short period of time and then went on my way to work. Very professional. More

BAD BUSINESS I purchased a rare collectors car 2018 Shelby GT350 from this dealership Dec 27th 2018 and was promised the owners manual and the floor mats that were I purchased a rare collectors car 2018 Shelby GT350 from this dealership Dec 27th 2018 and was promised the owners manual and the floor mats that were not in the car. After months of constantly reminding them, I still have not received either. I even called Ford corporate to see if they could help me. Rob Portay was supposed to be handling this and never did. After multiple calls, emails and voicemails I still have not heard back from him or received the items I paid for. Talk about horrible customer service. Don't purchase a car from here. AWFUL! More

A great experience A good experience but some of the salesmen need to learn more about the cars they are selling. The service department is allsom they take care of th A good experience but some of the salesmen need to learn more about the cars they are selling. The service department is allsom they take care of their customers. More

If you have a Ford this is the place to go Their service department is very professional and you can tell they are experienced. They don't xx you, they tell you in detail what needs to be done Their service department is very professional and you can tell they are experienced. They don't xx you, they tell you in detail what needs to be done. More

air bags carlos was a great help he said if i need a ride they would come and pick me up !! i will always bring my car carlos was a great help he said if i need a ride they would come and pick me up !! i will always bring my car More

Carlos Santana / Is the only reason I come to Quality I have been aware of the incredible customer service that Carlos Santana brings to my Ford Raptor every time I schedule a service visit or even have t I have been aware of the incredible customer service that Carlos Santana brings to my Ford Raptor every time I schedule a service visit or even have to deal with any recall notices. Carlos is by far the best Maintenance Manager in the automotive business !! More

Dead Battery Needed a new battery on my way to work. The purchase was made, the battery was installed and I was on my way to work in no time. Needed a new battery on my way to work. The purchase was made, the battery was installed and I was on my way to work in no time. More