Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Puyallup Mazda
Puyallup, WA
243 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 243 reviews
May 17, 2022
Had a great experience from the first text, got a video of the car immediately from Josh. Never felt push (super important) had a value limit they had the car I was interested in up front ready for me to of the car immediately from Josh. Never felt push (super important) had a value limit they had the car I was interested in up front ready for me to look at and test ride. Josh followed me to take back my rental and then went over some of the cars tech features, set up my phone set correct time showed me the radio satellite opt. Car was cleaned when I came to pick it up, I am very grateful! I appreciate Josh and how easy my transaction was they worked with me. More
by Joletacutler
Employees Worked With
Josh and the two finance people both were so helpful and great customer service, no waiting
May 02, 2022
Milam Mazda of Puyallup is completely unprofessional and only looking out for their interests over the interests of their customers. A few years ago, I purchased a Mazda3 brand new and put $15,000 down on a only looking out for their interests over the interests of their customers. A few years ago, I purchased a Mazda3 brand new and put $15,000 down on a $22,000-$24,000 vehicle. I went to trade it in for an SUV 9 months later and they offered me $11,500. I, of course, went to another another dealership who offered me $6,000 more (what it should have been valued at). Mazda of Puyallup then backtracked and said they would offer me the $17,000 plus an additional $500. I declined as they should have offered what it was worth initially. Why should I have had to go to another dealership to obtain a fair value. I spoke to several employees in extreme frustration and escalated to the General Manager, Jeremy Balzarini, who was the worst of them all. Incredibly disrespectful and had no managerial skills whatsoever. He even insinuated I didn't disclose an incident that occurred to my vehicle which obviously was not the truth. Walkers Renton Mazda was well aware of it but nevertheless I was called a liar. I am heavily involved in community groups and at Rotary and Chamber events, I never hesitate to share my experience. I have, and continue, to recommend to friends and colleagues to buy outside of Milam. I had no problem with the sales or service employees there but Jeremy Balzarini is the most unprofessional and rudest leader of a company I've ever experienced. If you don't want to be taken advantage of or just looking to be respected, I advise steering clear of Puyallup Mazda More
by Raechelle T
Employees Worked With
Jeremy Balzarini
March 25, 2022
I was pleasantly surprised at how informative and easy going the staff was a Puyallup Mazda. Jacob was looking out for my best interest, not just trying to sell a car. And Colemann took his time to explai going the staff was a Puyallup Mazda. Jacob was looking out for my best interest, not just trying to sell a car. And Colemann took his time to explain and make sure I understood what I was getting for my warranty and package deals. I was very lucky to deal with these two gentleman and will definitely be returning for my next car. They made car buying easy, not stressful. Thanks guys!! More
by Skurbanec4
Employees Worked With
Jacob
January 15, 2022
Started my car buying journey with them via their online portal and started talking to Sierra and she made me feel comfortable showing up in person. They were open late enough for me to visit them after wor portal and started talking to Sierra and she made me feel comfortable showing up in person. They were open late enough for me to visit them after work which is a huge bonus for me. When I arrived there, Chris gave me the impression of an old friend who was looking forward to seeing me again. The whole experience was friendly and absolutely felt no pressure which was great for me because I was nervous. I would definitely recommend anyone looking to buy a car to go check what they have and if you like what you see go talk to Sierra and Chris about driving away with it. I know when I am looking for my next car I will be looking at their dealership first. More
by Nico
Employees Worked With
Chris and Sierra
March 03, 2021
I spotted the car I was searching for online and wrote to ask about availability. Dillon made a video of the car and emailed it to me. We then talked on the phone about that car and my trade in. We agreed on ask about availability. Dillon made a video of the car and emailed it to me. We then talked on the phone about that car and my trade in. We agreed on the trade in price range and I made the two hour drive to Puyallup. Everything went as planned and we are very happy with our car. Well done! More
by Allan
Employees Worked With
Dillon Mejia
February 27, 2021
Two weeks ago I bought a 2018 Mazda CX-5 Grand Touring from this dealership. I have nothing but high marks and praise for the way the purchase and subsequent service call to receive an extra key fob and a from this dealership. I have nothing but high marks and praise for the way the purchase and subsequent service call to receive an extra key fob and a navigation card has been handled. Ben Alaalatoa was my most excellent salesman, who found me the exact car I wanted and followed through on getting me setup. He even met me at my first service call as mentioned above, to direct me the correct way. He couldn't have been more helpful and professional. The service people answered all my questions regarding all the bells and whistles my newer car has. I am thoroughly pleased with the entire proceedings!! If you are in the market, go see Ben!!! More
by Nelson
Employees Worked With
Ben Alaalatoa
February 27, 2021
Ben has sold the family 3 Mazda’s now. He is wonderful to talk to, has unlimited patience with you as you ask questions, an absolutely wonderful salesman. He is all about the customer. He isn’t satisfied unl talk to, has unlimited patience with you as you ask questions, an absolutely wonderful salesman. He is all about the customer. He isn’t satisfied unless you are satisfied. I can not recommend him high enough he would get a 11 out of 10 in my book. If you want someone you can trust, someone who will do what is right by you call Ben Alaalatoa. He is a true gem of a guy. More
by phillips.barney
Employees Worked With
Ben Alaalatoa
December 09, 2020
Jeremy Balzarini was my salesman. He was fantastic! He is very knowledgeable with regards to my vehicle (Buick Encore). He wasn't pushy and only wanted me to be happy with my choice and I am.! The whole te very knowledgeable with regards to my vehicle (Buick Encore). He wasn't pushy and only wanted me to be happy with my choice and I am.! The whole team at Puyallup Truck Country are very nice and helpful. I really enjoyed the experience and I love my car! Thank you! More
by brandi-lee
Employees Worked With
Jeremy Balzarini
November 19, 2020
Kyle Drennon has helped me quite a bit with my car, I've dealt with South Tacoma Mazda giving me such a hard time, when I finally got into contact with Kyle he's helped more in the less then a month other t dealt with South Tacoma Mazda giving me such a hard time, when I finally got into contact with Kyle he's helped more in the less then a month other than the whole year I left my car at South Tacoma More
by js4203708
Employees Worked With
Kyle Drennon
September 25, 2020
Chris Wodjenski has helped me with all my car needs for the past 3 years!! He is trustworthy and makes buying a car feel so easy! If you are looking to buy a car.. ask for Chris. You won’t be disappointed. the past 3 years!! He is trustworthy and makes buying a car feel so easy! If you are looking to buy a car.. ask for Chris. You won’t be disappointed. More
by Baileykwoodson
Employees Worked With
Chris Wodjenski
