Puyallup Mazda

Milam Mazda's Service Department is outstanding! I have heard that Milam Mazda had a great service department & body shop so when my son damaged/bent his front axle/wheel I called them first. Alex Bl I have heard that Milam Mazda had a great service department & body shop so when my son damaged/bent his front axle/wheel I called them first. Alex Black took my call and I was impressed with her professionalism and knowledge of what exactly what my son had done to his car just by me describing what happened. I had the vehicle towed to Milam Mazda and was met by Alex Black and Tom Maggerise, Milam's Service Manager. Both Alex and Tom were very helpful in getting my son's car checked in and assured us that they would be quick, accurate in their quote of how much they felt it was going to take, and the quality of workmanship my son's car would receive. This gave my son and myself great peace of mind that his first car he has ever owned was in very good hands. Alex Black is a first class Service Advisor and Tom Maggerise an outstanding Service Manager. They explained everything in layman's language so that my son understood everything so that this experience was a good life lesson for him. Both Alex and Tom made my son feel like an adult and gave him the respect they would have given me. That made him feel very good. Overall from start to finish, both Alex Black and Tom Maggerise did everything they had promised, under the time frame and under the budget my son could afford. Ms. Black and Mr. Maggerise are an asset to Milam Mazda and I will recommend them easily to everyone I know if they need their vehicle serviced, any make of model. By the way, my son's car is a Subaru, not a Mazda. They can fix anything right the first time. Thank you. More

Amazing!!! I test drove a car about a month ago and fell in love with it!! I really wasn't in the market for a new car but I thought about it for a month and con I test drove a car about a month ago and fell in love with it!! I really wasn't in the market for a new car but I thought about it for a month and convinced the husband to come look at since they still had it. Chris W. Is awesome and he made it possibe. If you are in the market go see him. We were in and out in 2 1/2 hours with kids in tow! More

Great experience and fun crew! Recently traded in one car for two at this dealership. We were paired up with Chris W. and he was so nice and easy to work with. We are so happy with Recently traded in one car for two at this dealership. We were paired up with Chris W. and he was so nice and easy to work with. We are so happy with our new cars, and will definitely be back when it's time to upgrade. 5 stars and very highly recommended!! More

Dishonest or Incompetent: The Outcome Is the Same On 2/18/16, after having driven a 2013 Toyota Venza with 15,000 plus miles on it, with what I was also told still had a 3 year, 36,000 mile manufactur On 2/18/16, after having driven a 2013 Toyota Venza with 15,000 plus miles on it, with what I was also told still had a 3 year, 36,000 mile manufacturer’s warranty I agreed to purchase the auto. I left the car with them to pick up the next afternoon, get the paperwork ready and asked if they could change the front wiper blades as well. When I returned, I was told that the service department said the wiper blades were fine. They weren't fine they blurred the windshield when used, but I decided that I would just change them myself. During the paperwork signing when the closer attempted to sell me an extended warranty, I mentioned the manufacturer’s warranty. He pulled out a binder, said, "Let me double check. No, there is no warranty." I declined the $2400 warranty anyway. About one week later, numerous warning lights came on, check engine, AWD and anti-skid lights, to name a few. I called the dealership and was told to bring it back, they’d give me a loaner car and “make it right”. A few hours later they called and I was told that the service manager said it was still covered by the manufacturer’s warranty and to take it to Toyota, which I did. Titus Will Toyota diagnosed the problem as extensive rodent damage to the wiring and bad rear brakes that needed replacing. I called Milam around 10:00 AM Monday and once again was told to bring it and they would “make it right” I told them I was uncomfortable driving and was told they would go pick it up. At around 5:00 PM a Milam service manager called to tell me they were NOT going to pick it up, that their original inspection of the vehicle found no wiring damage, they had repaired the brakes and that they weren’t liable. The cost to repair the wiring was over $2300 dollars. When I got the car back, I took it to Meineke to get a 2nd opinion. They found severe rust and that the car needed rear brake rotors calipers brake pads. The cost to repair was $1,064.32. I called the salesman at Milam and expressed my displeasure. H said he would call me back, which he promptly did, telling me that he was told a manager would call me back as soon as he has some available time. It has been well over a month and no one has attempted to contact me to resolve the issue. Since then, the air conditioning quit working. They offered to “trade out”, but did not explain what that means. I find it hard to believe that Milam can claim to have done due diligence, insisting it did NOT missed partially concealed wiring damage, yet missed the obvious findings of two independent reputable businesses - ***** **** ****** ** ****** and ******* *** **** ****** ** ********, who both documented that the rear brakes needed replacement. (Less than 3 mil. Left) ******* documented “excessive rust” in the rear underside. I have photos of the rusted, flaking rear brake rotors. I suspect the car was damaged by flood or from an area where corrosives were used on the roads, and Milam knew or should have known. I'm left with the conclusion they are either dishonest, or incompetent. I realize it’s “buyer beware” in these situations, I just expect more from a new car dealership. More

Best dealership! Must check them out! LOVE the Milam Mazda crew! Best service and experience, they are amazing! Austin D, Ken D and Jeremy B especially are awesome and so helpful! They nev LOVE the Milam Mazda crew! Best service and experience, they are amazing! Austin D, Ken D and Jeremy B especially are awesome and so helpful! They never disappoint whether its service maintenance, trading your vehicle, buying your first new vehicle or searching for just the right vehicle you are looking for they do it all and very proficient. NO pressure, accommodating and everyone is so friendly it makes for a great experience and environment. I highly recommend them to anyone looking to trade or purchase a new vehicle! I haven't purchased through anyone else other than them since I purchased my first new Mazda through them a few years ago, they always took great care of my car and friendly to chat with while you wait, as well as the amazing job they did finding and helping me close the deal on my new Jeep Grand Cherokee! Thank you guys!! :) More

Good car buying experience Chris W was awesome with getting my son's car sale done in a timely fashion and it was just a great experience!!! And Bobbie for responding so quickly Chris W was awesome with getting my son's car sale done in a timely fashion and it was just a great experience!!! And Bobbie for responding so quickly!!! More

Purchased and truck, and was told to bring it on back. I went into Milam Truck Country on Saturday the 27th with a pre-approved loan and an idea of what I was looking to purchase. After looking around with I went into Milam Truck Country on Saturday the 27th with a pre-approved loan and an idea of what I was looking to purchase. After looking around with one of the salesman, I was satisfied with looking and was going to go home and do some research online. He pulled the typical routine and brought over another guy who talked me into test driving a few vehicles, while on a drive we brought up what I wanted and asked what he could do, he asked about my credit score and a few other things and swore he could a loan larger than what I had been approved for, we returned to the lot and he showed me a couple of vehicles around the value and after test driving and thinking about both of them, I settled on one. We started talking numbers and settled on a great rate, great monthly payments, the deal I was looking for. In the end I ended up purchasing the truck, walking out a happy customer and so happy to have a reliable vehicle. It is now Thursday the 3rd, less than a week later and I receive a call from the dealership contradicting everything they had previously said they could do. I am now told I am denied the loan I was told I could receive and have found myself with accessories I have purchased for my truck and no way to return them, an enormous hole in my heart and a sinking feeling of having to return to the dealership and return the truck and pick up my old car. I will NEVER return to this dealership, I will NEVER suggest that anyone even think about shopping here. I am extraordinarily disgusted with this. You should not be selling vehicles if you can not make accurate offers on loans. More

My Mazda3 HB 2016 We had a wonderful buying experience at Milam Mazda & Truck Country in Puyallup WA. I know exactly what car I wanted to buy and our salesman, Steve Ge We had a wonderful buying experience at Milam Mazda & Truck Country in Puyallup WA. I know exactly what car I wanted to buy and our salesman, Steve Gerny, helped us with the process. He's provided us with his expertise of the car and Mazda and answered all of our questions. He made the process easy and fun. He and the finance guy were nice and not pushy like some salesmen are. I recommend Steve and the Mazda Dealership. More

New car purchase My husband and I purchased a new CX5 from Chris Wodjenski at Milam Puyallup two weeks ago! We could not be happier. After researching small and mid-si My husband and I purchased a new CX5 from Chris Wodjenski at Milam Puyallup two weeks ago! We could not be happier. After researching small and mid-sized SUV vehicles, we . . . I decided that the Mazda CX5 was my first pick. We stopped in at Milam just to look, and ran into Chris W. I have to say that this was the quickest, most pleasant experience we have ever had purchasing a vehicle. We had not decided we were actually going to purchase a vehicle that Saturday until we learned that our vehicle research turned out to be accurate; the most car and features for the money. Chris is very knowledgeable about the vehicles he is selling, and the quality and improvements made over the years, along with the technology features added as a result of industry collaboration. His passion for the vehicle we were interested in was infectious! When it turned out that the vehicle we were interested in was available on the lot and in the color we wanted, we couldn't resist! We made the decision to purchase. What I most appreciate about Chris was the enthusiasm and confidence in the product being sold, the knowledge in the product, and mostly the low pressure and sincerity of helping the customer. When we entered negatiotions for the price of the vehicle, we were treated fairly without pressure to purchase additional after market items that were available. This was the most efficient, easiest vehicle purchase we have made! Thank you Chris for such a positive experience! John and Gayle More

awesome experience Like most people I was anxious and intimidated about buying my first NEW car ever! Alton Grounds was super approachable and low pressure and made my Like most people I was anxious and intimidated about buying my first NEW car ever! Alton Grounds was super approachable and low pressure and made my experience so much better than I had feared. He and the sales manager worked with me to make sure I ended up with exactly what I wanted at a price that worked for me. Highly recommend! More