Puyallup Mazda

Great experience and fun crew! Recently traded in one car for two at this dealership. We were paired up with Chris W. and he was so nice and easy to work with. We are so happy with Recently traded in one car for two at this dealership. We were paired up with Chris W. and he was so nice and easy to work with. We are so happy with our new cars, and will definitely be back when it's time to upgrade. 5 stars and very highly recommended!! More

Dishonest or Incompetent: The Outcome Is the Same On 2/18/16, after having driven a 2013 Toyota Venza with 15,000 plus miles on it, with what I was also told still had a 3 year, 36,000 mile manufactur On 2/18/16, after having driven a 2013 Toyota Venza with 15,000 plus miles on it, with what I was also told still had a 3 year, 36,000 mile manufacturer’s warranty I agreed to purchase the auto. I left the car with them to pick up the next afternoon, get the paperwork ready and asked if they could change the front wiper blades as well. When I returned, I was told that the service department said the wiper blades were fine. They weren't fine they blurred the windshield when used, but I decided that I would just change them myself. During the paperwork signing when the closer attempted to sell me an extended warranty, I mentioned the manufacturer’s warranty. He pulled out a binder, said, "Let me double check. No, there is no warranty." I declined the $2400 warranty anyway. About one week later, numerous warning lights came on, check engine, AWD and anti-skid lights, to name a few. I called the dealership and was told to bring it back, they’d give me a loaner car and “make it right”. A few hours later they called and I was told that the service manager said it was still covered by the manufacturer’s warranty and to take it to Toyota, which I did. Titus Will Toyota diagnosed the problem as extensive rodent damage to the wiring and bad rear brakes that needed replacing. I called Milam around 10:00 AM Monday and once again was told to bring it and they would “make it right” I told them I was uncomfortable driving and was told they would go pick it up. At around 5:00 PM a Milam service manager called to tell me they were NOT going to pick it up, that their original inspection of the vehicle found no wiring damage, they had repaired the brakes and that they weren’t liable. The cost to repair the wiring was over $2300 dollars. When I got the car back, I took it to Meineke to get a 2nd opinion. They found severe rust and that the car needed rear brake rotors calipers brake pads. The cost to repair was $1,064.32. I called the salesman at Milam and expressed my displeasure. H said he would call me back, which he promptly did, telling me that he was told a manager would call me back as soon as he has some available time. It has been well over a month and no one has attempted to contact me to resolve the issue. Since then, the air conditioning quit working. They offered to “trade out”, but did not explain what that means. I find it hard to believe that Milam can claim to have done due diligence, insisting it did NOT missed partially concealed wiring damage, yet missed the obvious findings of two independent reputable businesses - ***** **** ****** ** ****** and ******* *** **** ****** ** ********, who both documented that the rear brakes needed replacement. (Less than 3 mil. Left) ******* documented “excessive rust” in the rear underside. I have photos of the rusted, flaking rear brake rotors. I suspect the car was damaged by flood or from an area where corrosives were used on the roads, and Milam knew or should have known. I'm left with the conclusion they are either dishonest, or incompetent. I realize it’s “buyer beware” in these situations, I just expect more from a new car dealership. More

Best dealership! Must check them out! LOVE the Milam Mazda crew! Best service and experience, they are amazing! Austin D, Ken D and Jeremy B especially are awesome and so helpful! They nev LOVE the Milam Mazda crew! Best service and experience, they are amazing! Austin D, Ken D and Jeremy B especially are awesome and so helpful! They never disappoint whether its service maintenance, trading your vehicle, buying your first new vehicle or searching for just the right vehicle you are looking for they do it all and very proficient. NO pressure, accommodating and everyone is so friendly it makes for a great experience and environment. I highly recommend them to anyone looking to trade or purchase a new vehicle! I haven't purchased through anyone else other than them since I purchased my first new Mazda through them a few years ago, they always took great care of my car and friendly to chat with while you wait, as well as the amazing job they did finding and helping me close the deal on my new Jeep Grand Cherokee! Thank you guys!! :) More

Good car buying experience Chris W was awesome with getting my son's car sale done in a timely fashion and it was just a great experience!!! And Bobbie for responding so quickly Chris W was awesome with getting my son's car sale done in a timely fashion and it was just a great experience!!! And Bobbie for responding so quickly!!! More

Purchased and truck, and was told to bring it on back. I went into Milam Truck Country on Saturday the 27th with a pre-approved loan and an idea of what I was looking to purchase. After looking around with I went into Milam Truck Country on Saturday the 27th with a pre-approved loan and an idea of what I was looking to purchase. After looking around with one of the salesman, I was satisfied with looking and was going to go home and do some research online. He pulled the typical routine and brought over another guy who talked me into test driving a few vehicles, while on a drive we brought up what I wanted and asked what he could do, he asked about my credit score and a few other things and swore he could a loan larger than what I had been approved for, we returned to the lot and he showed me a couple of vehicles around the value and after test driving and thinking about both of them, I settled on one. We started talking numbers and settled on a great rate, great monthly payments, the deal I was looking for. In the end I ended up purchasing the truck, walking out a happy customer and so happy to have a reliable vehicle. It is now Thursday the 3rd, less than a week later and I receive a call from the dealership contradicting everything they had previously said they could do. I am now told I am denied the loan I was told I could receive and have found myself with accessories I have purchased for my truck and no way to return them, an enormous hole in my heart and a sinking feeling of having to return to the dealership and return the truck and pick up my old car. I will NEVER return to this dealership, I will NEVER suggest that anyone even think about shopping here. I am extraordinarily disgusted with this. You should not be selling vehicles if you can not make accurate offers on loans. More

My Mazda3 HB 2016 We had a wonderful buying experience at Milam Mazda & Truck Country in Puyallup WA. I know exactly what car I wanted to buy and our salesman, Steve Ge We had a wonderful buying experience at Milam Mazda & Truck Country in Puyallup WA. I know exactly what car I wanted to buy and our salesman, Steve Gerny, helped us with the process. He's provided us with his expertise of the car and Mazda and answered all of our questions. He made the process easy and fun. He and the finance guy were nice and not pushy like some salesmen are. I recommend Steve and the Mazda Dealership. More

New car purchase My husband and I purchased a new CX5 from Chris Wodjenski at Milam Puyallup two weeks ago! We could not be happier. After researching small and mid-si My husband and I purchased a new CX5 from Chris Wodjenski at Milam Puyallup two weeks ago! We could not be happier. After researching small and mid-sized SUV vehicles, we . . . I decided that the Mazda CX5 was my first pick. We stopped in at Milam just to look, and ran into Chris W. I have to say that this was the quickest, most pleasant experience we have ever had purchasing a vehicle. We had not decided we were actually going to purchase a vehicle that Saturday until we learned that our vehicle research turned out to be accurate; the most car and features for the money. Chris is very knowledgeable about the vehicles he is selling, and the quality and improvements made over the years, along with the technology features added as a result of industry collaboration. His passion for the vehicle we were interested in was infectious! When it turned out that the vehicle we were interested in was available on the lot and in the color we wanted, we couldn't resist! We made the decision to purchase. What I most appreciate about Chris was the enthusiasm and confidence in the product being sold, the knowledge in the product, and mostly the low pressure and sincerity of helping the customer. When we entered negatiotions for the price of the vehicle, we were treated fairly without pressure to purchase additional after market items that were available. This was the most efficient, easiest vehicle purchase we have made! Thank you Chris for such a positive experience! John and Gayle More

awesome experience Like most people I was anxious and intimidated about buying my first NEW car ever! Alton Grounds was super approachable and low pressure and made my Like most people I was anxious and intimidated about buying my first NEW car ever! Alton Grounds was super approachable and low pressure and made my experience so much better than I had feared. He and the sales manager worked with me to make sure I ended up with exactly what I wanted at a price that worked for me. Highly recommend! More

Vehicle purchase We stopped by to check out their inventory with no intention on buying a new vehicle but then realized the quality of the CX-5. At that point, sales r We stopped by to check out their inventory with no intention on buying a new vehicle but then realized the quality of the CX-5. At that point, sales rep. Chris W., suggested we try to see if it could work out financially for us and presented an offer. At first it was too high, which then he asked what we're willing to pay. After we told him our monthly max limit, he was able to negotiate with his managers our asking price and returned with an offer that was acceptable. The staffing and service at Milam Mazda was phenomenal, especially the service provided by Chris W. which was first-class professionalism. We couldn't be more satisfied driving off the lot with our new CX-5. More

Great Customer Services! From the moment I stepped in I felt very welcome by the staff, especially Chris W. who took the time to help me find the car that was right for me. Th From the moment I stepped in I felt very welcome by the staff, especially Chris W. who took the time to help me find the car that was right for me. The entire time I felt like my needs and wants were put first. Even after the purchase, he is willing to answer any of my questions and help me in any way he can. 5 stars, A+, highly recommended! Thank you! More