Puyallup Mazda

Great New Car Buying Experience Bought a new 2017 Mazda CX-5 GT from Milam Mazda on 8/12/2017. The experience could not have been better. Chris Wodjenski was extremely professional Bought a new 2017 Mazda CX-5 GT from Milam Mazda on 8/12/2017. The experience could not have been better. Chris Wodjenski was extremely professional and courteous. I would highly recommend this dealership and sales representative. More

Insert title here. Got the vehicle at a good price, and have not had any issues as of yet. My only concern was addressed after a short delay. Got the vehicle at a good price, and have not had any issues as of yet. My only concern was addressed after a short delay. More

A breath of fresh air Purchase a vehicle through Milam Mazda and had never purchased a vehicle this easy and less hassle. I inquired a vehicle through their website and Am Purchase a vehicle through Milam Mazda and had never purchased a vehicle this easy and less hassle. I inquired a vehicle through their website and Amber immediately answered my questions and were able to set a date to come down. When i came to the dealership I was met by Ben and Amber and again the customer service was top notch. Thank you and I highly recommend this Mazda dealership. More

MILAM Truck Country/Worst vehicle buying experience ever Thought I found the truck I wanted, even with high pressure salesman, if that's what you call him. Got truck home worked the next day, got home start Thought I found the truck I wanted, even with high pressure salesman, if that's what you call him. Got truck home worked the next day, got home started moving into it and discovered tons of covered up rust. Returned truck, found out I was still obligated to purchase something off Milams lot, test drove the cheapest car we could find. It caught on fire during test drive. Forced to buy 06 Honda Civic, wanted. To buy duramax diesel truck. Totally cutthroat dealership. Sales managers are Cocky xxxxxx and the General Manager J. Noballsarini is a total chump. Use extreme caution people More

Excellent! We recently purchased a used vehicle form this dealership. The price as verified by KBB and NADA was more than fair. There was no pressure and everyon We recently purchased a used vehicle form this dealership. The price as verified by KBB and NADA was more than fair. There was no pressure and everyone was helpful. They delivered the vehicle to our house at no charge. The process was fast and easy. There was even a small issue with the vehicle and they invited us back to their service department to have it repaired free of charge even though they were under no obligation to do so! Highly recommend! More

No integrity, and they are just full of lies. When you buy a car its suppose to be a happy day, you get all excited and can't wait to show it off. Well unfortunately that wasn't the case for us. I When you buy a car its suppose to be a happy day, you get all excited and can't wait to show it off. Well unfortunately that wasn't the case for us. I thought I found the vehicle of my dreams a 2007 GMC Acadia. I know buying used cars that there is the possibility of things going wrong, which is why we purchased a warranty. They did have a check list of every feature of the vehicle with checks next to everything stating it worked. While test driving the vehicle I noticed the a/c didn’t work but Milam did promise to fix it for us. Also the auto start didn’t work, however the sales manager said " It does work you are just going to have to take it to a GM dealer to get it programmed." Well about 2 to 3 weeks later it finally got in for the a/c fix and to program my auto start. The a/c wasn’t working quite right and then my tailgate started acting up. Milam tried to diag the tail gate and replace a part. However their service didn’t work. To top it all off while the "part" was being ordered I had my vehicle when it came time for the part to come in and for me to drop my car off yet again John the service guy forgot what he was suppose to be fixing and they had to wait even longer because he never even ordered the part. At this point I am fed up and take my vehicle to another dealer where they fix my tail gate then diagnose my auto start saying that there are so many wires and what not that they were unable to resolve the issue. We then take it back to . Milam where they have the vehicle sent out to Northwest Chevrolet and they "fix" my auto start. Well fast forward a couple month my speakers completely stop working no sound for blinkers or anything. And my window regulator breaks go figure. Well the window was under warranty and I thought to myself well shoot while its here why don’t we go ahead and try to figure out why the speakers aren't working.( seems like common sense right) Well they fix the window and go to look at what could be causing the speakers not to work . Well go figure they put an after market auto start in. So I call the dealer I bought it from and talk to John again who gave me the name for NW chevy who did the work. I call out there talk to their service guy Matt and tell him about the issue with the after market auto start. He proceeds to tell me " There is NO after market wiring in there and we hooked up the factory auto start and also took out any after market wiring because there was a hidden gps tracker." I call John again at Milam service and bring to his attention the varying stories between the 2 dealerships. John says " the problem is you have it at X dealership send it back to NW Chevy." I call the dealer my car is at express my concern I don’t want to pay a diag fee for a false diag. Dealer X went out to my car re took it apart and took pictures of the aftermarket auto start that Milam and NW Chevy claim doesn't exist. So I have a sit down with Milams GM and we came up with a car to trade our car for and when it started when they showed us a check engine light appeared so he said hed take it in to the shop. We return a couple days later to look at it and sign papers. ( I should've read the paperwork before we started signing) We sign the paper at a higher rate monthly payment and obviously higher loan amount. We take the key go out to the van transfer car seats turn on the car and then we begin to feeling a strong vibrating. ( I'm thinking to myself it’s a new car maybe its normal) We then pull out of the parking lot and pull up to a stop light I take my foot off the break leave the car in idle and the car begins to jerk forward. So we drive back to the dealer to have them look at it. They give us our old car back we go home waiting to hear when its fixed. Come to find out it’s a blown motor. So the GM unwinds our deal and were back to square one. The van was taken off the site then magically re appears a day or 2 later with a higher sticker price even though the GM clearly stated that the van was going to be returned to the guy he bought it from. My friend saw it relisted and messaged them about the availability and sure enough they said she could come look at it Saturday. So I then message the GM stating we need to have a sit down because I am so done with being lied to. He calls me asks what's up and I explain to him how he told me he cant sell it to us but how can he sell it to someone else ? He said he cant believe the fact that my friend sent in an inquiry about the vehicle. But to be completely honest I don’t trust them and I have multiple valid reasons not to. Then he said the girl who sent the message didn’t work for his section of the dealership which is kinda like why would she be allowed to respond then? After I spoke with the GM he must've called whoever had the van taken off the site ( even though he said it was part of unwinding our deal that it had to be on there ) and had one of his guys send an email stating it had a blown motor. ( go figure trying to cover their tracks) I am deeply sadden that this occurred and I do not trust this company nor would I recommend or feel anyone else should trust this company. All I want is a vehicle with that works and honesty if something doesn’t work let me know maybe I can look past it but DO NOT LIE. Also the car is in my husbands name which they decided to run his credit 6 times creating 6 hard inquires on his credit report. They also ran MY credit report WITHOUT my permission. And since the deal was unwound I thought it only fair they remove the hard inquires and they told me that can't. Which is a lie because they ran my credit and removed it a day later. I also forgot to add when originally I was having these issues I posted reviews and Jeremy told me that he would only help resolve the issues if I removed the reviews. Now you tell me would you trust these people? More

Made buying fun and easy So on 11-13-16 I did a search for a vehicle and found one I was looking for. Amber from Milam Mazda called about my interest right away. Had answers a So on 11-13-16 I did a search for a vehicle and found one I was looking for. Amber from Milam Mazda called about my interest right away. Had answers and info for me and was friendly and funny. We set up for the next day to loo and test drive. Test drive day I delt with Nichole and the atmosphere and attitude of the people here made my long day so much better. In all, I thank the employees of Milam Mazda and Truck County for their fast response, friendly attitude and how they go out of theIraq way to make the whole process fun with laughter and stress free. Thank you again. And I am enjoying the car! More

Sold as is??? Bought a used car. Key fob didn't work. I went back and they told me car was purchased as is. Really??? Poor customer service! Bought a used car. Key fob didn't work. I went back and they told me car was purchased as is. Really??? Poor customer service! More

The sales clerk was great but after that it was awful! The sales team was great (Nicole) but when it came to processing the paperwork and loan (Johnny) the service was less poor. Even my young daughter as The sales team was great (Nicole) but when it came to processing the paperwork and loan (Johnny) the service was less poor. Even my young daughter asked the employee if he liked his job because he seemed unhappy. When I asked questions, the employee gave unclear answers and wasn't upfront about specific cost. He was short, rude, and condescending. I will never return to this dealership because of the service I received from Johnny. I really hope he was just having a bad day and this isn't how he treats all customers. More

Best experience I ever had!! I loved every second of feeling like a super star! Thats exactly how they made me feel. The best part was when they put a bow,balloons, and a card on I loved every second of feeling like a super star! Thats exactly how they made me feel. The best part was when they put a bow,balloons, and a card on my vehicle when I was going out to my vehicle I bought. They went out of their way to make sure I was happy and okay about everything! Tugs stayed the entire time helping me clean out my old car to holding my dogs while I was busy with things. He smiled the entire time waiting patiently for me to make up my mind and was so kind to me. Rocky is a expert about the type of vehicle I bought and had a lot of knowledge to help me make up my mind. This is the place you have to go to first if you want to have the best experience buying a vehicle. Moses was very helpful with helping me with my vehicle maintenance and service contract. Tammy Wilson More