Putnam Lexus

Great experience My car was done on time and the feedback on things I need to check for in the future was really helpful. Scheduling the service online was easy, too. My car was done on time and the feedback on things I need to check for in the future was really helpful. Scheduling the service online was easy, too. More

Unplanned mirror replacement I pulled into your Service Center unannounced on Friday afternoon. Your team ordered the part and arranged for it to arrive first thing the next morn I pulled into your Service Center unannounced on Friday afternoon. Your team ordered the part and arranged for it to arrive first thing the next morning, stabilized my shattered mirror, made an appointment for me for the next morning, and sent me on my way. The next morning they were able to take my door apart, install the new mirror, and get me going again within 90 minutes. Your Service Director Fadi was most helpful and professional. More

Great experience I went to the dealership without an apptmt because one of my tires indicated low pressure. Joe immediately helped me and advised that it be checked o I went to the dealership without an apptmt because one of my tires indicated low pressure. Joe immediately helped me and advised that it be checked out to make sure it was safe, rather than just add air. Sure enough, there was a nail in the tire so Joe helped me avoid a potentially serious problem. The car wash before returning my car to me is always appreciated. joe really went the extra mile! More

service level I have been dealing with Putnam Lexus for over 20 years, the service representatives always pay a good attention on the necessary needs for the car m I have been dealing with Putnam Lexus for over 20 years, the service representatives always pay a good attention on the necessary needs for the car maintenance . I also like the shuttle service, it is very convenient to less than 1/2 day car service. More

Awesome Customer Service Ben kept me updated every step of the way!! My car was clean and perfect when I got it back! I would never go anywhere else to get my car worked on ev Ben kept me updated every step of the way!! My car was clean and perfect when I got it back! I would never go anywhere else to get my car worked on everyone was amazing! More

Continuous uperb vehicle and customer service When I lived in WA, with one child in Palm Desert, CA and the other in Hillsborough, CA, my frequent travels to both gave me access to three top Lexus When I lived in WA, with one child in Palm Desert, CA and the other in Hillsborough, CA, my frequent travels to both gave me access to three top Lexus dealerships in the West Coast for over a decade. Lexus of Bellevue, where I bought my car, is the nation's third largest Lexus dealer with a very high and well deserved customer service program. Desert Lexus in Palm Springs is the smallest of the three but a capable Lexus service facility. Putnam Lexus has a customer service program that makes the other two, both more than adequate, pale in comparison. While the online part of the service program is a bit quirky, the personal service rendered by the staff in both handling the work and actually performing it is superb in every respect. I get my car back from any service as if it were brand new. Recently, in addition to the regularly scheduled service at 135,000 they installed a new radiator and new front control arms. When I drove it home, I noticed three things: 1) it was smoother mechanically than the brand new RX model I used as a loaner; 2) it was much quieter mechanically and on the road than the new loaner;, and 3) it was if I just drove a brand new 2008 RX400Lh out of the showroom. Prior to, during, and after the service I received text updates as to what was going on the whole time. My top service advisor, Kent, called to review it all as it was finished. I received a follow up thank you message from the dealership as well as another from Kent. I always received the same from Greg Dong, who is now rightfully and deservedly the Service Manager at Putnam Lexus. This is the stuff of a well conceived, well managed, and successful customer service program. Others could well try to copy it. More

repeat customer- they make it easy I returned to Putnam Lexus for my second lease. Robert, my original salesperson 4 years ago, was a great help again. Process was easy and fast- ni I returned to Putnam Lexus for my second lease. Robert, my original salesperson 4 years ago, was a great help again. Process was easy and fast- nice and stremlined. More

EXCELLENT CUSTOMER SERVICE Greg was my service manager and he is always great. Staff are friendly and attentive and take good care of customers. No complaints at all. Greg was my service manager and he is always great. Staff are friendly and attentive and take good care of customers. No complaints at all. More

New RX 350 purchase Hamid was outstanding. Very helpful and a great attitude. I don’t recall the finance guys name but he was great to work with. Everyone we worked Hamid was outstanding. Very helpful and a great attitude. I don’t recall the finance guys name but he was great to work with. Everyone we worked with was cheerful and competent. More

Amazing customer service and very skilled mechanics! Putnam Lexus always exceed my expectations. Joe B is super awesome, friendly and very understanding. Unlike other dealership experiences that were ext Putnam Lexus always exceed my expectations. Joe B is super awesome, friendly and very understanding. Unlike other dealership experiences that were extremely disappointing, Putnam Lexus in Redwood City put the customers concerns first and work with you be able to continue to provide excellent care for your car as well as being conscientious of your budget. Putnam Lexus does not try to add unnecessary expenses to the service visit but they provide whats needed very honestly. I have a 2015 Lexus IS250 Crafted Line and each time i take it for service my car comes back feeling like its brand new again.The ladies at the service desk are super friendly, so professional and quick. Overall Putnam Lexus is the place to go for any of your car's needs!! Thank you Putnam Lexus and staff! More