Putnam GMC

Lack of Communication Lesley he was very good and very attentive when we would talk to him. The lack of communication would come from no one getting back to us on the prog Lesley he was very good and very attentive when we would talk to him. The lack of communication would come from no one getting back to us on the progress of our truck or what they had found the problem to be or even an update as to when we could expect it finished. It took over a week to replace an faulty air bag sensor. It was quite an inconvenience to live in the not knowing. More

Regular service Service was great. My car is better then ever!! Customer service was amazing since I dropped of off my car! Really happy with the overall service! Tha Service was great. My car is better then ever!! Customer service was amazing since I dropped of off my car! Really happy with the overall service! Thank you More

The Best I have been doing business with Putnam for 30+ years and have always found them to put the customer first, in all phases of there business. I have been doing business with Putnam for 30+ years and have always found them to put the customer first, in all phases of there business. More

Best I've Experienced! After buying a "lemon-off-the-truck" three months ago from another dealership, I was in a pinch to find a new car. I had been to three other dealershi After buying a "lemon-off-the-truck" three months ago from another dealership, I was in a pinch to find a new car. I had been to three other dealerships (Chrysler, VW & Honda) asking each for a nationally advertised deal, but was told each time that they didn't really offer that deal or had already sold the car that was advertised. THEN, I came to Putnam and was able to get the advertised deal on a 2019 Terrain. Michael and Pierre treated very well and clearly valued me as a customer. They brought a car in from another dealership to meet my needs. I'm extremely happy with my Terrain (favorite car ever) and will definitely go back to Putnam for my next lease. Michael and Pierre turned my lemon situation into lemonade! Thank you both! More

Bought 2019 Buick Encore Very pleasant experience. Completely satisfied. Very good customer service and follow-up. The Buick Encore is very comfortable and easy to drive. Very pleasant experience. Completely satisfied. Very good customer service and follow-up. The Buick Encore is very comfortable and easy to drive. Like the styling on the car. More

Oil change My vehicle was checked in and serviced in a timely manner. My service advisor Leo was very friendly and addressed an issue that my vehicle was having. My vehicle was checked in and serviced in a timely manner. My service advisor Leo was very friendly and addressed an issue that my vehicle was having. More

Awesome!! Noe and Jeries really went the extra mile for me! Because my loan was complicated and they where dedicated to getting it done for me and kept me in the loop every step of the way!! I won't forget that Because my loan was complicated and they where dedicated to getting it done for me and kept me in the loop every step of the way!! I won't forget that!! I have a small business on the rise and I will for sure use them ALWAYS!! Steller guys!!! Thanks Putnam you have quality employees!!!!! More

Golden service From the time I entered the service department until pick up the next day everybody on the team was 100%. service contact has been Mark From the time I entered the service department until pick up the next day everybody on the team was 100%. service contact has been Mark More

20,000 mile basic service I was told at my 9am drop off the car would be ready for pick up at noon or 12:30pm. The car wasn't ready until 4:30 and there were no identified prob I was told at my 9am drop off the car would be ready for pick up at noon or 12:30pm. The car wasn't ready until 4:30 and there were no identified problems with the car. Just basic service. I then couldn't pick up till next day given the timing. Even though it's discounted, I had to incur rental car costs for a basic service. There's not even any customer service etiquette to cover these costs when service misinforms a customer of a pick up time window. When I picked up the car the next morning, just like the last time I was there months ago, you're wondering around trying to get any employees that pass by to help you. If you go to the waiting room, no one looks for arriving customers there, so you're hanging out in the garage for a generous amount of time. More

Amazing service! Leo and Mark went out of their way to make sure my truck (under-warranty) was fixed properly. They looked into an issue I had with my carpet that I wa Leo and Mark went out of their way to make sure my truck (under-warranty) was fixed properly. They looked into an issue I had with my carpet that I wasn't even sure could be repaired and are currently working on getting that taken care of. I hope I don't have to see them often, but I am glad that if anything needs to be done, I have great people to work with! More