Putnam GMC

backup camera Backup camera was properly diagnosed and repaired. Mark did a good job of keeping me in the loop. He also provided excellent counsel on insurance cov Backup camera was properly diagnosed and repaired. Mark did a good job of keeping me in the loop. He also provided excellent counsel on insurance coverage. More

Waited while they serviced my vehicle Putnam Chevrolet Cadillac Buick GMC is typically very good. I have been going there for years. The last service took longer than expected. It appeared Putnam Chevrolet Cadillac Buick GMC is typically very good. I have been going there for years. The last service took longer than expected. It appeared they forgot to tell me when the vehicle they were servicing was complete. After an extended time I left the waiting room and waited in the service advisor's office. When he returned my presence appeared to jog his memory I was waiting. He promptly closed the service paperwork and I was on my way. More

purchased a new truck at a great price in less then 30 Min. Purchased a new truck at a great price, better then any other dealership in less then 30 minutes. Other dealerships it would have taken half a day to Purchased a new truck at a great price, better then any other dealership in less then 30 minutes. Other dealerships it would have taken half a day to due a deal. No pressure from sales mangers or other people. Just a good deal and a fair deal for both parties. More

Service Assesment I did not have a good experience this visit. My vehicle needed two rear tires, drivers side tire had a nail. On Friday, March 15, I purchased two tire I did not have a good experience this visit. My vehicle needed two rear tires, drivers side tire had a nail. On Friday, March 15, I purchased two tires, the parts person walked me down to the dispatcher and asked If he could arrange work my vehicle in today. He thought about it and said he did not have the time. Upon leaving his office I saw Charlie Szetu, (I have worked with Charlie on several occasions and always had a pleasant experience) Charlie and I set up a date for Tuesday March 19 to bring my vehicle back to have tires replaced. I brought my vehicle back to Putnam on the scheduled date. While in Charles office the dispatcher told Charlie to make sure my Vehicle was scheduled at the end of the day. As it turned out tires where not changed. I was informed that my vehicle would be ready the next day (Wednesday). Charlie was very apologetic and offered a loaner vehicle. I thank him but turned down the loaner. I have always had a pleasant and professional experience at Putnam, Charlie has always taken care of my needs professionally and appropriately. This dispatchers behavior was condescending, and not what I have come to expect from Putnam. He had two opportunities to schedule my vehicle for service. and failed both times. More

Awesome people in the automotive industry I felt that I was treated with honesty and respect by the entire staff. The minute I walked into the dealer, I never felt uncomfortable at all because I felt that I was treated with honesty and respect by the entire staff. The minute I walked into the dealer, I never felt uncomfortable at all because I was advised the correct way. More

Buick Verano service Service was efficient and complete according to my concerns. Staff were receptive, polite and thorough. Reaching the service desk for questions/pick Service was efficient and complete according to my concerns. Staff were receptive, polite and thorough. Reaching the service desk for questions/pick up was a bit challenging. More

Made the right choice The whole process went very well. We were welcomed by Noe when we arrived. He was very friendly and showed us around to explain everything to us patie The whole process went very well. We were welcomed by Noe when we arrived. He was very friendly and showed us around to explain everything to us patiently. Even though their offer was not the best from the start but Noe was very understanding and tried hard to help us. He didn't give us any pressure at all. We didn't buy in the first day but after a lot of consideration we decided to return to sign forms and left with a new bolt. If any of you visit there be sure to look for Noe. More

Mark is very good customers My car ways ready and good to go within the time promised. He also was good with calling me and letting me know my car was ready. My car ways ready and good to go within the time promised. He also was good with calling me and letting me know my car was ready. More

Downhill What happened Putnam? You used to be on it. Long waits for everything service time quotes, suspect shuttle service, $$$$, no car wash. The value is go What happened Putnam? You used to be on it. Long waits for everything service time quotes, suspect shuttle service, $$$$, no car wash. The value is gone and so is our business. More

Oil change and tire rotation plus detail took 2 days Dropped off truck at 7:30 am ( priority 5) pick up 5:00 (9 1/2 hours) detail was not complete, had to go back for another 7 hours. Had to go through c Dropped off truck at 7:30 am ( priority 5) pick up 5:00 (9 1/2 hours) detail was not complete, had to go back for another 7 hours. Had to go through car rental process, service mgr Wesley was great and has more patients than I. truck like new thanks to his team. I don't like to be inconvenienced two days, right now I don't feel like I want to do business at PUTNAM CHEVROLET . More