Purvis Ford Lincoln, Inc. - Service Center

Went up to get fuel filter put on truck.. after the work was done guy takes me back tells me brake line leak. I drove to Richmond 3 days and up there that morning. No Leaks. They refuse to work with me on t was done guy takes me back tells me brake line leak. I drove to Richmond 3 days and up there that morning. No Leaks. They refuse to work with me on this I got three miles up the road to the super target all brake fluid gone. How did I not lose any coming up there or the other three days??????? He should've took me back before he touched anything because stevie wonder could've saw this stuff. Place is a joke will never go back TOYOTA and HONDA on my next list!!! Goodbye to this dump. REFUSE to go back even if they fixed the problem. I am going to say the problem was not like that until after the work was done. A joke 600.00 to fix that . Would not stop at this place to go to the bathroom if I had a stomach cramp. Dissastified with people who lie. More

I have a 2004 F250 diesel with 145,000 miles; which required an EGR cooler repair; oil cooler replacement; high pressure oil pump service and fuel injector replacement. The repair work on the truck wa required an EGR cooler repair; oil cooler replacement; high pressure oil pump service and fuel injector replacement. The repair work on the truck was performed by me, all parts and supplies were purchased through Purvis Ford Parts department. Additional diagnostic services and FICM replacement was required to be performed by the Purvis ford Service department in which to finalize the repair on the truck. The truck is running one hundred percent better. I would like to take this opportunity to thank Scott Lester for his help, assistance, feedback and information provided in the repair of my 2004 F250 diesel. I really appreciate the feedback Scott Montgomery provided me in the repair of the truck, I found the information he was able to provide me to be very helpful and valuable in concluding the repairs of my truck. I also appreciated the help and assistance Tad Bliss provided in the repairs of the truck as well. Additionally I would like to thank Adam Zandi for all his help and assistance as well, in the coordination of the truck repairs. I also would like to express my thanks to Ralph Trevino in the parts department, his help and assistance was also greatly appreciated in obtaining the correct parts. As in the past and today the Purvis Ford service personnel have been most helpful and professional. This is why I will continue to do business with Purvis Ford. Thanks again. Thomas R. Lang More

Used night drop for service on my vehicle and they contacted first thing Monday morning. Very polite and understanding of my schedule to theirs. New to the area, but based on experience will use them contacted first thing Monday morning. Very polite and understanding of my schedule to theirs. New to the area, but based on experience will use them for future servicing. More

I was experiencing difficulties with my vehicle starting. It would run great for a few days and the battery would die. I have a daily commute of 35 miles and need a dependable vehicle. I went to Purvis, N It would run great for a few days and the battery would die. I have a daily commute of 35 miles and need a dependable vehicle. I went to Purvis, November 12, 2012 and was greeted by a very courteous service advisor, Russell Wuethrich. I described my issues and I was offered a shuttle ride to my office. Mr. Wuethrich kept in contact with me, advising of the problems found and recommendations. I took his advice and asked for a tune up also. He made several other suggestions and I asked he consult my service log book for the last six years. Service performed at other locations filled in the gaps in question. I appreciated the fact that he took the time to look as he said he did not want to charge me for services previously rendered. Accepting all of his recommendations, I was able to have my vehicle serviced with a tune up, an adjustment to a wheel bearing, a new battery, an electrical diagnostic test, an oil change and several other applications. I was very pleased that I could have all this done on the day I brought it in and drive home that night. The courtesy extended by Mr. Wuethrich as he represented his service team and Purvis Ford was outstanding. More

I have given the rating I wrote because I have always dealt with the same service advisor (Russ Weithrich) and he has always treated me fairly and with the highest degree of professionalism anybody could dealt with the same service advisor (Russ Weithrich) and he has always treated me fairly and with the highest degree of professionalism anybody could expect. He looks out for the customer regarding safety and makes common sense decisions as he advises a customer of their vehicle's needs. I have dealt with Purvis since 2004 and am extremely satisfied; Russ takes care of both of my vehicles for me which were both purchased at Purvis and I will continue to go back for future vehicle purchases and service needs. Thanks Purvis Ford!!! Michael Timm More

I had a problem with my 2010 Mustang GT, It turned out to be the alternator. This is my first visit to Purvis. Tony Simms took care of all my questions and needs. Mr. Simms was very friendly and helpful. My be the alternator. This is my first visit to Purvis. Tony Simms took care of all my questions and needs. Mr. Simms was very friendly and helpful. My car had to stay, because the problem started afternoon on a Friday, they were very very quick to give me a loner vehicle. I will gladly return to this dealership for all my cars needs. Thanks again Tony. More

Although this is my first time rating them on-line, I have worked with Purvis Ford for many years. Out of all of my visits, I cannot remember a time that I was dissatisfied with their work or pricing. have worked with Purvis Ford for many years. Out of all of my visits, I cannot remember a time that I was dissatisfied with their work or pricing. I have shopped around and their price almost always beats the area's repair shops. Plus, they will happily install parts that you have purchased elsewhere. Not too many shops will do that anymore. Those other shops want to make the profit off of the parts too! More

Last year we bought 3 new cars from Purvis Ford. One month after purchasing my Focus, I was rearended. Purvis fixed my car and made it almost as good as new (it will never be as good as new). Since th month after purchasing my Focus, I was rearended. Purvis fixed my car and made it almost as good as new (it will never be as good as new). Since then we have taken our cars in for their service check ups, alignments, and other maintance. From the lady who answers the phone to the driver who will take you home, everyone has been wonderful. The staff is respectful and show good customer service. With my last service completed this week, Russ has let me know each step of the way what was going on and explained what was done when I picked up my car. I would highly recommend Joe S. if you are looking to purchase a new Ford from this dealer and I would recommend Russ as your service point of contact. Can't go wrong with these two gentleman. Thank you. More