Purvis Ford Lincoln, Inc.

Outstanding tech service and extremely helpful service personnel. The mechanical technicians are very competent and knowledgeable. Overall Purvis Ford has been providing me with excellent service for many personnel. The mechanical technicians are very competent and knowledgeable. Overall Purvis Ford has been providing me with excellent service for many years. More

They took my vehicle with an appointment scheduled for days later, got to it early and finished it in days. Other than the delay, I was satisfied. Everyone was very nice. days later, got to it early and finished it in days. Other than the delay, I was satisfied. Everyone was very nice. More

I am a long-term customer of Purvis Ford. I had my 2017 Expedition Platinum in for service and asked that they do an appraisal to see what my trade-in value was. Based on my vehicles trade-in value, I deci Expedition Platinum in for service and asked that they do an appraisal to see what my trade-in value was. Based on my vehicles trade-in value, I decided to go ahead with the trade and purchase a 2020 Expedition Platinum. Purvis did not have what I wanted on the lot and my sales rep, Barry Jones, found a vehicle at another dealer that I was happy with. Total process was easy and Ken in Finance pointed out the pros and cons of various finance options to me. As always the staff at Purvis Ford go above and beyond to make purchasing a new vehicle an enjoyable experience. More

Unfortunately, I wish I could give a negative star! Driving to work one morning, when my 2019 ford explorer began to act like the emergency break was on (it wasn't) & it wouldn't gain speed. I had seve Driving to work one morning, when my 2019 ford explorer began to act like the emergency break was on (it wasn't) & it wouldn't gain speed. I had several alerts come up that I was unable to read without my reading glasses, I decided to stop at Purvis, the location where I have purchased ALL of my ford's (Fredericksburg, VA) to see if they could check it out. I was told very rudely by Dan, to go to another dealership; they are booked up until Oct and I shouldn't expect him to bump another customer for me. First of all, I never asked him to push me to the head of the line; I was going to drop it off for however long they needed & I had a coworker willing to pick me up & take me home. Secondly he was not willing to look at the alerts popping up, he was taking my word (mind you, I know nothing about cars) because I had said, "it felt like the transmission". Thirdly, due to his lack of customer service, I drove away in a car that was not fit to be driven at that time. And lastly, my husband & I have given Purvis a lot of business over the last 15 years however, after that disturbing experience with Dan, we will never purchase another vehicle from there. More

Good to know I bought my Super Duty from a dealership I can depend on when I need them, came all the way from OBXNC can depend on when I need them, came all the way from OBXNC More

F-350 Repair I have purchased several vehicles from PURVIS and trust the service department with any repairs needed. I just took my F-350 in and Daniel was great I have purchased several vehicles from PURVIS and trust the service department with any repairs needed. I just took my F-350 in and Daniel was great to work with. I won’t take my Fords anywhere else for repair or service. More

Great team and awesome service! Appreciate everything they do! They got me in on time and got me out without any delays. I would go to them 10 times out of 10 they do! They got me in on time and got me out without any delays. I would go to them 10 times out of 10 More

7 Hours for a Simple Service on my F-150 This is the second time I have had my F-150 serviced at Purvis. Both times for a standard oil change, tire rotation, and state safety inspection. This is the second time I have had my F-150 serviced at Purvis. Both times for a standard oil change, tire rotation, and state safety inspection. I scheduled the service on line for 0800, and dropped the vehicle off at 0700. At 1100 it made it into the shop, and I received a call from my service POC. Around 1430 I called for a status and was told he was awaiting on paperwork. At about 1500 I received a call that the vehicle was ready, and I picked it up at 1540. Although the paperwork says I was promised the vehicle by 1900, this was not part of the in-processing transaction. Perhaps my mistake was I did not say I was waiting for the vehicle (as we live relatively close). The paperwork also states the vehicle was ready at 1418. This is the second time these circumstances have occurred. My expectations were that the vehicle would enter the shop at 0800 and would be finished around 1100; I do not understand the disconnect in scheduling the service time ... and ... when the actual service begins. More