Purvis Ford Lincoln, Inc.

Only helpful once I spent 5 hours getting brakes and rotors. After install I began hearing a high-pitched rotating noise on my side of the vehicle and an intermittent g I spent 5 hours getting brakes and rotors. After install I began hearing a high-pitched rotating noise on my side of the vehicle and an intermittent grinding when I brake. I noted this on the survey emailed to me. The service manager contacted me. I stated I couldn't take another day off to get the problem corrected. He provided a rental car. Called me the next day to say the problem had been fixed and I could pick up my vehicle. The problem wasn't solved. I called to let him know. He acted indifferent to the high pitched sound and admitted that the employee who test drove my vehicle after it was "fixed" heard the grinding but did nothing to investigate the source. My brakes still make these noises and when I buy a new vehicle next year I will have to travel further from home to do so. More

AC problem fixed by Purvis Ford that other dealers could not Had an A/C slow leak that was fixed by Purvis Ford. An other local Ford dealer did not take the time or effort to fix. The compressor had a slow lea Had an A/C slow leak that was fixed by Purvis Ford. An other local Ford dealer did not take the time or effort to fix. The compressor had a slow leak that did not show itself until the next day. Thank you Russ for taking the time and effort to provide excellent service to fix my F150. More

Very helpful I was traveling to New York with my sister on June 19th 2014 when my 2013 Ford Fusion had problems. I pulled into Purvis Ford-Lincoln around 4 pm. and I was traveling to New York with my sister on June 19th 2014 when my 2013 Ford Fusion had problems. I pulled into Purvis Ford-Lincoln around 4 pm. and Adam Zandi came to my rescue. Found my car's traction and airbags quit working and was un drivable. He said it was under warranty (18000) and he arranged for Ford to pay for a rental while mine was being fixed. Kept me informed. I couldn't have asked for a better Ford Dealership and all in service and parts department that helped me. I thank God everyday for leading me to Purvis Ford. More

My wife went into the dealership to purchase a new vehicle and then had me come along because she had her eyes set on a Ford Edge. She didn't talk numbers and was told very little. The vehicles histor vehicle and then had me come along because she had her eyes set on a Ford Edge. She didn't talk numbers and was told very little. The vehicles history was difficult to understand from what I was told and then there was some sort of $1500 maintenance that was performed and no one could explain what it was. So that's when I came in. I requested papers which took forever to receive and then finding the hidden vehicle was impossible because no one knew where it was. The interior was dirty but the exterior was washed. Joe was unprofessional. Smoked in front of myself and my wife. Used profane language and wasn't knowledgeable on services conducted on the vehicle or the vehicles' history. After talking numbers for a high mileage vehicle, they would only budge $500 and told me not a cent more. Completely dissatisfied with service, we put our coats back on an left. No one held the doors open for either of us and most just stood there staring or using their cell phones and completely ignored us. Mr. Dudley was the only one that greeted us. I took my business to Pohanka Honda of Fredericksburg and walked out that very same day with a vehicle. I would not and will not recommend this dealership to anyone More

In January 2012, I bought my used 2005 Ford Expedition and a two year Ford Base Care extended warranty from Cowles Ford. Purvis Ford is more convenient so on 8/13/2013, I took the vehicle there for diagn and a two year Ford Base Care extended warranty from Cowles Ford. Purvis Ford is more convenient so on 8/13/2013, I took the vehicle there for diagnosis of a transmission noise, excessive cycling of the air conditioner issue and for an issue with my dealer installed aftermarket Ford security system which caused the alarm to activate for no reason. After leaving the vehicle for several days, I returned to pick up the vehicle and paid the $150.00 diagnostic charge. They could not duplicate the transmission noise (I still hear it), the alarm situation had not been investigated, and they advised that the refrigerant may be low on the a/c but they needed another $120 to diagnose the system. They did include a "complimentary multipoint inspection which according to their paperwork included a brake system check which included brakes lines, hoses, and parking brake. Because I was upset that the all the requested work had not been complete, I got to speak with the shop foreman who advised that the cycling of the a/c was not normal. On my own, I checked and added refrigerant, but the system continued to cycle excessively. So I took the vehicle back in for a/c and alarm work. I paid the $120 to diagnose the a/c and another $150 to fix the alarm. They advised that the a/c was now fine (contrary to what the shop foreman told me). The alarm again activated randomly. After repeated attempts to get them to fix the alarm (at considerable inconvenience), they finally advised that they could not fix it, but only could remove it for another $200. When asked if they could apply the money I spent to fix the alarm (with negative results) to the removal fee, Service Manager Scott Lester declined. $270 and no corrective action taken. On 12/17/2013, I had a complete brake brake failure caused by a ruptured front brake line. My wife called Frank Stewart to assess whether the ruptured line would be covered under my warranty. He could not find any records regarding my Ford Expedition! He then advised that the brake lines were not covered under the warranty. So we had the vehicle repaired at a local garage where I had left the vehicle after brake failure. By simply looking at the Ford Base Care warranty brochure, I then determined that brake lines were specifically included in the warranty. The next day I called Purvis and while Frank Stewart was not there, the other service writer immediately found my vehicle in their database! Frank Stewart later advised that the brake lines were not covered because rust was the cause of failure (although they never saw the brake lines) and rust was considered an environmental problem which was excluded from the warranty. Frank Stewart further advised, that it was important to have lines inspected regularly. I found it interesting that in the four month period from Purvis' "multipoint inspection" (which included a check of the brake lines), the front line had now rusted so significantly as to cause a catastrophic failure of the braking system. Bottom line, Ford would not allow my warranty claim. My impression of Purvis' service is horrible and if at all possible I will never take my vehicle there again. I am completely dissatisfied and will tell everyone of my poor experiences with them. More