Purvis Ford Lincoln, Inc.

Purvis Ford has a wonderful service staff. Everyone I spoke with was extremely courteous and helpful. Mr. Stewart explained the problem found with my vehicle and called back several times to gi Everyone I spoke with was extremely courteous and helpful. Mr. Stewart explained the problem found with my vehicle and called back several times to give me updates. I was very pleased with the service I received. More

Service is Great because of the people Everyone at the dealership has been helpful from the purchase of the 2010 Edge through all aspects of the service. Adam Zhas has treated us like we ar Everyone at the dealership has been helpful from the purchase of the 2010 Edge through all aspects of the service. Adam Zhas has treated us like we are the only customers that he handles and has answered all our questions and concerns. More

Ultimate service The crew is operating very smoothly, exceptional service, outstanding work on a timely manner. I feel really bad I didn't get the reps name that servi The crew is operating very smoothly, exceptional service, outstanding work on a timely manner. I feel really bad I didn't get the reps name that service me, he a gentslmen, blond hair, wire rim glasses he's super, all the reps are outstanding but the guy just stood out. I've sent some angry comment in the past, but today changed my mind for the good. I've purchased at least 3 vehicles there, and plan to do more business. More

Great salesmen and service advisor's I've been a customer of Purvis Ford for several years now and have been very pleased with them from the start. My salesman was Steve Pavey and my Ser I've been a customer of Purvis Ford for several years now and have been very pleased with them from the start. My salesman was Steve Pavey and my Service Advisor has always been Adam (A.Z) Zandi. These two individuals ALWAYS go above and beyond to make the customer happy. They give each customer that "personal" touch and that is what makes me keep going back to Purvis. Steve Pavey and Adam Zandi are definitely an AWESOME team. Customer service, after the sale, is what counts and these two guys make it happen! More

Consistent high quality I have been dealing with Purvis Ford for several years now for service on my 2008 Escape Hybrid. I cannot recall EVER having a bad experience. Most re I have been dealing with Purvis Ford for several years now for service on my 2008 Escape Hybrid. I cannot recall EVER having a bad experience. Most recently, while I was out running errands, I learned that my left turn signal had stopped working. I called at 4:20 pm to ask if they could possibly work me in (I'm one of those silly people who likes to USE turn signals!). They were closing at 5:00 pm and I was advised that the techs might not be able to get to look at the signal at that time, but I was welcome to come right in. Since I was already out and just a few minutes away, I did, with the understanding that I could return the next day if they were unable to accommodate me. When I arrived, I was greeted with smiles and offered immediate assistance. Bear in mind that the service department was 30 minutes from closing and had several customers waiting to pick up their cars - I wouldn't have expected them to be rude, but the welcome I got was warm and customer-service oriented. REAL customer service. Greg Cizek checked with the techs and the bulb for the signal was replaced before I could even get comfy in the waiting room! I have had almost all my service done at Purvis Ford for this very reason... Consistently high quality customer service sustained over SEVEN years, no matter what the concern. I've never felt jerked around, mislead, or cheated by ANYONE at Purvis. Their estimates seem to always come in exactly at or below what I have been quoted. This is unusual for any industry; for automotive service, I believe it is even more rare. No matter what make or model vehicle I may have in the future, Purvis will be my go-to. More

Auto Maintenance Department Auto maintenance service was exceptional. Service Advisor, Adam Zandi was a professional, and treated myself, the customer, with respect. Accolades Auto maintenance service was exceptional. Service Advisor, Adam Zandi was a professional, and treated myself, the customer, with respect. Accolades to Purvis for such employees. More

Outstanding Service Department. Purvis Ford has a great service department. They inform you of everything that is wrong with your vehicle and are honest with what the cost will be. Purvis Ford has a great service department. They inform you of everything that is wrong with your vehicle and are honest with what the cost will be. More

1999 Ford Focus I have had quite a lot of problems with my car and have been given the run around by many others. I called Mike Iden and he got me in to have my car h I have had quite a lot of problems with my car and have been given the run around by many others. I called Mike Iden and he got me in to have my car hooked up to the computer to see if they could identify the issue. This was of some concern to me as I am an elderly woman with limited financial resources. When Mike came to let me know my car was ready, not only had they run the codes but they'd fixed the car -- at no extra cost! The service was polite, professional, and timely. The waiting area was clean, well-stocked, and comfortable. I was beyond pleased. More

Very friendly, diligent service I didn't end up spending any money but Mr. Cizek in the service department was still very helpful and courteous with his time, helping me any way he c I didn't end up spending any money but Mr. Cizek in the service department was still very helpful and courteous with his time, helping me any way he could. More